# Terncy — user reviews

> 20 indexed App Store user reviews of Terncy by Shanghai Xiaoyan Technology Co., Ltd., rated 2.80/5 from 6 ratings.

- Source: https://appshunter.io/ios/app/terncy/id1321273998/reviews
- App overview in markdown: https://appshunter.io/ios/app/terncy/id1321273998.md
- Rating breakdown: 5★ 2 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 3

## Newest reviews (1 of 20)

### 1/5 — Programmer buttons not working

*2020-04-27, version 2.1.6*

After updating the app, programmable buttons are no longer working or programable. I am not able to set it up

## Most critical reviews (10 lowest-rated)

### 1/5 — 忘記密碼按鈕失效

*2025-01-28, version 3.0.35*

要多久才要修？？？？

### 1/5 — 帳號登出

*2024-01-16, version 3.0.32*

最近很多家人的帳號都會自動登出，或控制器會自己消失

### 1/5 — Smart Dial is…not smart

*2023-11-02, version 3.0.30*

Smart Dial worked well and was invaluable with Sonos. Now it has lost connection and refuses to re-pair with the Hub. Support is non-existent.

### 1/5 — no response always in HomeKit daily

*2022-08-31, version 3.0.20*

no response always in HomeKit daily

### 1/5 — iOS 15.4.1 doesn‘t load app

*2022-04-05, version 3.0.13*

Black Screen with iOS 15.4 and 15.4.1 on different devices

### 1/5 — The App did not work on my iPhone 13 Pro

*2022-03-16, version 3.0.13*

The App did not work on my iPhone 13 Pro, only Black Screen with a white Baar on Bottom of the App.

### 1/5 — ISO don’t work

*2022-01-25, version 3.0.12*

does not work with iso

### 1/5 — Не работает на iOS!

*2021-12-19, version 3.0.10*

Не работает! Чёрный экран!

### 1/5 — Terncy

*2021-10-26, version 3.0.6*

Приложение на ios не работает!

### 1/5 — Can’t load Home center!

*2020-05-19, version 2.1.7*

App used to work fine till today. When I opened the app, it never managed to find the home center I’m already connected to. Instead it’s stuck at “Add Home Center” screen and indicate that “No Home center can be found”. 
I’ve already connected a Terncy Home center with various devices! I don’t get what’s wrong with the app that it can’t load my existing Home center! How am I supposed to add new accessory or upgrade firmware of my accessories? I’ve tried rebooting device, reinstalling app, basically all troubleshooting to no avail. 

Also, I can’t seem to login to my account after I log out. I’ve to reinstall the app after rebooting my device for me to login. What a pain. Please fix this Xiaoyan team!

## Most praised reviews (9 highest-rated)

### 5/5 — 智能家居里面操作逻辑最接近苹果的产品

*2023-07-08, version 3.0.26*

无广告，设置方便，跟苹果一个逻辑

### 5/5 — Nice app

*2021-10-22, version 3.0.5*

很棒的App

### 5/5 — Automation function is excellent

*2020-07-21, version 2.2.0*

The automation is capable of doing much more than expected. Helpful to make all devices work together automatically.

### 4/5 — 有没有什么方法，把zigbee模式切换回蓝牙，至少homekit还可以用

*2025-11-28, version 3.0.64*

有没有什么方法，把zigbee模式切换回蓝牙，至少homekit还可以用

### 4/5 — app登錄失敗

*2025-04-12, version 3.0.61*

用了將近一年，還算滿意，不過近幾天 ios上的app帳號一直連不上，顯系登錄失敗，是怎麼回事??

### 3/5 — Can not deauthoried Lan access setup before

*2024-11-03, version 3.0.35*

I want to re setup the lan access to home assistant but seems not work

### 2/5 — 登入異常

*2024-10-25, version 3.0.35*

1.無法使用Google連結登入
2.登入後需要重新添加家庭中心，添加後一直在等待主人確認，是要等誰？

### 2/5 — Went from great to fail

*2023-01-03, version 3.0.23*

Smart Dial disconnects every day now after having been rock solid for months.

### 2/5 — Перестало открываться на iOS

*2021-12-09, version 3.0.10*

Перестало работать

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-05.*