# TernioSwitch

> Mobile app for NICE CXone contact center agents and supervisors. (iPhone/iPad app by Ternio.)

- Source: https://appshunter.io/ios/app/ternioswitch/id6746200184 (this page in markdown: same URL + `.md`)
- Developer: [Ternio](https://appshunter.io/developer/1195882812)
- Category: Productivity
- Price: Free
- Rating: 4.00/5 from 3 App Store ratings
- Age rating: 17+
- Requires: iOS 15.0 · 55 MB
- Languages: American English
- Released: 2025-05-26
- Data updated: 2026-08-31
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/ternioswitch/id6746200184/reviews.md

## What is TernioSwitch?

TernioSwitch is a mobile app for agents and supervisors using the NICE CXone contact center platform. Stay connected, manage customer interactions, and handle calls from anywhere through a simple and intuitive mobile experience.

Features:

* Access essential contact center tools from your mobile device
* Manage your availability and agent status in real time
* Handle inbound and outbound customer interactions
* Make and receive calls using Integrated Softphone or External Phone options
* Seamless integration with NICE CXone
* Secure and reliable performance across supported devices

TernioSwitch helps contact center teams stay connected and productive—wherever work takes them.

## Key features

- Mobile access to contact center tools
- Real-time availability and status updates
- Inbound and outbound interaction handling
- Seamless NICE CXone integration
- Secure and reliable performance


## Frequently asked questions about TernioSwitch

### What is TernioSwitch?

TernioSwitch is a mobile application designed for agents and supervisors using the NICE CXone contact center platform. It allows users to manage customer interactions and update their status from anywhere.

### Is TernioSwitch free to use?

Yes, TernioSwitch is available for free. It does not have any in-app purchases or advertisements, making it a completely free tool for users.

### What devices does TernioSwitch support?

TernioSwitch is compatible with iPhone, iPad, and iPod devices. It is designed to offer secure and reliable performance across these Apple platforms.

### How often is TernioSwitch updated?

The latest version of TernioSwitch is 3.3.1(1), and it was last updated on June 23, 2026. This indicates a commitment to regular updates and maintenance.

### What are the main features of TernioSwitch?

Key features include full mobile access to contact center tools, real-time availability and status updates, the ability to handle inbound and outbound interactions on the go, and seamless integration with NICE CXone.

### What is the age rating for TernioSwitch?

TernioSwitch has an age rating of 17+. This is likely due to the professional nature of its use within a contact center environment.

### How does TernioSwitch help contact center teams?

TernioSwitch helps contact center teams stay productive by providing essential tools and interaction management capabilities on a mobile device, regardless of the user's location.

### What is the user rating for TernioSwitch?

TernioSwitch has a user rating of 2.0 stars based on 1 rating. This suggests potential areas for improvement based on early user feedback.

## Version history (last 5 releases)

### 4.2.3(2) — 2026-08-24

Voice Messages for Digital Channels

### 4.1.2 — 2026-08-12

Updated app and launch icons for a refreshed experience.
Improved call handling, reliability, and overall app stability.

### 4.0.0(77) — 2026-07-27

* Introduced WebRTC calling for voice interactions.
* Added VoIP Push and CallKit support for a seamless incoming call experience.
* General bug fixes and performance improvements.

### 3.3.1(1) — 2026-06-23

RunApp 
Bug Fixes

### 3.2.1(1) — 2026-06-10

User Guide 
Terms And Conditions

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## More apps by Ternio

- [Ternio Switch](https://appshunter.io/ios/app/ternio-switch/id1195882813)
- [TernioF9](https://appshunter.io/ios/app/terniof9/id1663323766)
- [TernioCX](https://appshunter.io/ios/app/terniocx/id6462520427)

All apps by Ternio: https://appshunter.io/developer/1195882812

## Related topics

[ternioswitch](https://appshunter.io/ios/topics/ternioswitch) · [cxone](https://appshunter.io/ios/topics/cxone)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-31.*