# Tesco Grocery & Clubcard — user reviews > 628 indexed App Store user reviews of Tesco Grocery & Clubcard by Tesco, rated 4.81/5 from 1,338,049 ratings. - Source: https://appshunter.io/ios/app/tesco-grocery-and-clubcard/id389581236/reviews - App overview in markdown: https://appshunter.io/ios/app/tesco-grocery-and-clubcard/id389581236.md ## Newest reviews (16 of 628) ### 3/5 — Good app but… *2026-09-06, version 26.14.1* Really good app but seems to have so many glitches, lie deleting saved cards, or failing to update an order properly, that really need to be sorted. ### 3/5 — Sponsored buys are bad *2026-09-02, version 26.14.1* In the last year or so Tesco’s have allowed sponsored buys. As you approach checkout, rather than having your regular things sold to you (which is quite good) you instead get sponsored buys which having Nothing to do with your purchasing history. The reason I shop with Tesco’s is not because they are the cheapest but because their app works the best. I am not sure I can say that anymore. I really am hoping that sponsored items disappear for good. Please listen! ### 2/5 — Was better *2026-08-31, version 26.14.1* App was better before but now gets confused if you pay by Amex, where you go round in circles trying to complete your order, cancel your order and go back to your order to find its was actually complete when it said it wasn’t ! ### 1/5 — Painfully slow *2026-08-31, version 26.14.1* This is the first app that I’ve left a review for, I had no choice. I had my shopping list written down and usually it takes about 10 minutes to add everything to the cart and checkout but this evening it took over 40 minutes. The app is very unresponsive and takes more than 30 seconds to register a selection or that you have selected the search bar. I’m guessing there’s someone wanting to reduce their AWS compute costs but please fix it. ### 2/5 — Buggy *2026-08-31, version 26.14.1* It keeps freezing when I try to search for anything. Been doing this a few months now. A reinstall helps briefly, it’s very annoying! ### 3/5 — Useful but painfully slow *2026-08-31, version 26.14.1* This app has serious performance issues. Often it’s quicker to just switch to the website on my computer and order/edit/search from there. This has been a problem for a few months now, just Tesco Grocery, other apps are fine. ### 1/5 — Constantly logged out *2026-08-30, version 26.14.1* Why does the app have to constantly log you out? ### 2/5 — Fix it! *2026-08-30, version 26.14.1* When I go to search for an item it freezes and won’t let me, then have to close who app down to do anything else. Items I know I put in my basket are missing when order is arrives. Was in before last update. Sort it out please ### 3/5 — Please fix *2026-08-29, version 26.14.1* Please fix how the app is running. I added a lot of items into the basket and tried to check out with whoosh delivery method. It then showed me that more than 60% of items I put into the basket that same hour were unavailable so decided to go and pick another delivery option that would perhaps deliver items from another store. However, after cancelling the initial checkout process with whoosh 80% of items in my basket disappeared (before I could see all items but they were just marked as unavailable but now they disappeared) This is highly inconvenient because I spend a lot of time building that basket. Given this experience I would stand away from ordering online. However, the club card, vouchers and in store experience is something I will continue using. ### 1/5 — Useless *2026-08-28, version 26.14.1* I don’t think Tesco are ever going to fix their useless app. It’s laggy, and crashes several times each time I try to shop. Absolutely hopeless. ….and still beyond useless. Comfortably the worst shopping app on my iPad. Shameful. ### 3/5 — App issues *2026-08-27, version 26.14.1* I have been using this app weekly for more than 5 years now and in the last 6 months it has become very hard to use. It constantly freezes when in favourites or basket list, saying it is trying to update. I have a 900mb connection so is it a server issue causing the lag. I suspect the app is ok it just can’t get data from the server? It makes me think about trying other supermarkets. Please try to resolve this. I am a software engineer and am aware of challenges with user interface responsiveness. ### 1/5 — Why is it so so slow *2026-08-26, version 26.14.1* Please fix this app it’s so frustrating to use 😭 ### 3/5 — Sign in requests and queries again *2026-08-26, version 26.14.1* Again the app has been upset by an update-have to keep signing in followed by ‘was this you’ emails. ### 1/5 — Bugs and errors *2026-08-26, version 26.14.1* First couldn’t change my existing card as nothing would happen when I clicked ‘add new card’. Then I made amendments to the order which I couldn’t save. Getting error message ‘something’s not right, please try again’. ### 1/5 — Missing items every week *2026-08-25, version 26.14.1* Every week, there are items missing from my shop that I know 100% that I added to my basket and weren’t flagged as out of stock. Only started happening over the past few months. Won’t be using the app anymore. ### 1/5 — Rubbish *2026-08-24, version 26.14.1* The number of times I stand in store at the checkout waiting for this app to do anything is incredible. They seem to block the mobile signal in store so you have to connect to their wifi. Amazing really given I have a Tesco mobile. But half the time the wifi doesn’t work. So I can’t access the app and therefore can’t use my vouchers. What a scam. Staff are unhelpful too. A shame Tesco has the monopoly where I live. May be I’ll need to start travelling to find a decent supermarket. ## Most critical reviews (10 lowest-rated) ### 1/5 — Show as picture feature *2026-09-07, version 26.14.1* Please bring back show items in basket as picture feature. Why did you remove it? It’s so much easier to look at them in pictures. ### 1/5 — Lagging/delayed responsiveness *2026-09-07, version 26.14.1* I’ve been using the Tesco app for a couple of years now and something has recently changed. There is clearly a problem with the app that is making it inefficient and causing the phone to work harder as it gets hot when I use it (also tried it with my husband’s phone and my iPad and have the same result). The app then frustratingly lags after every interaction -scrolling/adding to the basket etc. Please fix this issue, really don’t want to have to shop with other supermarkets but this is just far too annoying to continue with. ### 1/5 — Freezing and excessive battery use *2026-09-06, version 26.14.1* I use the app for Whoosh and the app lags, stops responding and eats my battery alive. Tried it on another iPad and same results. Has been like this for a while with no fix coming. The iPad heats up and I can’t see any background activity via my network tools. ### 1/5 — Tescos got so bad *2026-09-05, version 26.14.1* The fact you need clubcard just to get normal price is ridiculous and should be illegal to charge that much for things that have rrp. My last delivery from you was half as much as I would normally get from Asda delivery. Even with club card. Sorry but never again. Things need to change. Every little helps your bank balance maybe but as not the customer anymore ### 1/5 — Freezing phone *2026-09-04, version 26.14.1* Absolutely terrible app — it completely froze my iPhone This is not the first time the Tesco app has caused my iPhone to become completely unresponsive, but this time it was beyond unacceptable. After opening the Tesco app, my entire phone froze. I couldn’t use the app, couldn’t access anything else on my phone, and I couldn’t even turn the phone off normally. I had to perform a force restart just to regain control of my device. The consequences were ridiculous. I couldn’t pay for my shopping because my phone was completely unusable. Even worse, my train ticket was on my phone, so I couldn’t access it and ended up having to walk home. An app should never be capable of taking down an entire device like this. Whatever is happening in Tesco’s code needs to be investigated urgently. This is not a minor bug or an occasional inconvenience — it can leave the user completely stranded. I have now deleted the Tesco app from my phone, and based on my experience, I strongly advise others to think twice before installing or relying on it, especially if you keep important tickets, payment methods or other essential information on your phone. Terrible, unacceptable and frankly embarrassing for a major retailer. No modern mobile app should be able to behave this badly. ### 1/5 — Useless - no option to enter card details !!!! *2026-09-04, version 26.14.1* App seemed to be working well, I put items in my basket without any problems - however when it got to the payment stage, nothing happened when I tapped on ‘Pay by card’, app just stayed on the same screen. Tried another couple of times but same result. So I had to log in to the Tesco website to be able to make payment (which I was able to do successfully). Tesco - Sort your app out, it’s entirely useless because the payment facility doesn’t work at all !!!!!! ### 1/5 — Slow *2026-09-04, version 26.14.1* App used to run fine until a few months ago, but has recently become painfully slow bordering on unusable. ### 1/5 — Rubbish *2026-09-02, version 26.14.1* It’s all a con ### 1/5 — Sponsored products make it unusable *2026-09-02, version 26.14.1* Every search now has several sponsored products at the top with terrible keyword matching. So every time you look for something you have to scroll past these products. Stop maximising your ad revenue and get some customer service and user experience. It’s painful. ### 1/5 — Terrible *2026-09-01, version 26.14.1* It kept on deleting some of my order, tired of trying anymore ## Most praised reviews (10 highest-rated) ### 5/5 — Best shopping in the world *2026-09-06, version 26.14.1* Very good I recommend ### 5/5 — In-store shopping list feature is great. *2026-09-03, version 26.14.1* The app allows you to create an in-store shopping list that shows you not only what you want to get but also whether it is in stock and which aisle it is in. Additionally, when you use a scanner you can transfer that list to it and sort by aisle so you can pick up everything on your list without having to go backwards and forwards which I have found to save time and energy. ### 5/5 — Club card. Good for saving money and earning points *2026-09-02, version 26.14.1* I have had a Clubcard for a few years now , as I always shop at Tesco and the points make it worth while. ### 5/5 — Moorsy *2026-08-30, version 26.14.1* All great, no problems ### 5/5 — Ms Walters *2026-08-20, version 26.12.0* Love the service as I’m disabled with MS ### 5/5 — Mary Bainbridge *2026-08-17, version 26.12.0* I’ve just spent an hour doing an order on MORE THAN ONLY TO BE TOLD YOU DO NOT RECOGNISE MY DETAILS. I’ve been a loyal customer with Tesco and I’m totally disgusted with this! You can tell MORE THAN to stick it where the Sun don’t shine, it’s m truly disgusted!! ### 5/5 — Customer *2026-08-11, version 26.12.0* I love Tesco , shopping is easy and affordable. ### 5/5 — Best retailer in the UK *2026-08-10, version 26.12.0* I find Tesco the best company to use for the day to day shoppings and insurance. Great application, easy to access, just satisfied ### 5/5 — Michelle *2026-08-08, version 26.12.0* I use the whoosh since coming out of hospital it has been a godsend. Drivers always prompt and polite. ### 5/5 — Love Tesco *2026-08-08, version 26.12.0* Always on hand for quick deliveries and plenty of choice --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*