# Tesla One — user reviews > 117 indexed App Store user reviews of Tesla One by Tesla, Inc., rated 2.98/5 from 298 ratings. - Source: https://appshunter.io/ios/app/tesla-one/id1625770308/reviews - App overview in markdown: https://appshunter.io/ios/app/tesla-one/id1625770308.md - Rating breakdown: 5★ 125 · 4★ 11 · 3★ 18 · 2★ 22 · 1★ 122 ## What do users think of Tesla One? Overall sentiment: negative **Pros** - ✅ Seamless commissioning experience for wall connectors - 👍 User-friendly interface once login method is understood - 🎓 Excellent installer training videos and educational content - 🔧 Ability to manage WiFi settings and device configuration - ⚡ Works flawlessly on Android devices - 🎯 All-in-one app for employees and installers **Cons** - 🐛 Frequent app freezing and crashes - ❌ Non-functional for regular consumers/homeowners - 🔐 Confusing login process and unclear authentication requirements - 📱 Significant iOS/iPhone compatibility issues - ⚠️ Removed web interface forcing mandatory app usage - 🚫 Forced updates during work hours causing service disruptions - 🔌 WiFi connectivity problems and unstable connections - 😤 Poor feature parity with previous web-based solution - 🔒 Excessive privacy permissions required (location tracking) - 🎯 Designed primarily for employees, not end-users - ⚙️ Overly complicated setup process with unnecessary steps - 🔄 Removed customization options (e.g., backup reserve percentages) **Commonly reported bugs** - App freezes on Face ID authentication screen - Crashes when scanning QR codes or barcodes - Unable to access jobs/equipment on install screen (iPhone) - App fails to connect to Powerwalls and wall connectors - Barcode scanning functionality unreliable - Phase detection failures during commissioning - App not saving device information after failed setup attempts - Login credentials rejected despite correct username/password - Mobile badge feature missing on iPhone despite rollout promises - Grid charging settings being reset unexpectedly - WiFi connection lost immediately after configuration - App unresponsive when selecting products (e.g., Powerwall) - Clock in/punch functionality not working properly - App not refreshing on Tesla WiFi or mobile data **Most requested features** - Restore web interface for direct IP address access - Offline mode for clocking in/out without WiFi - Remove location permission requirement for time punch - Simplify login process with clearer instructions - Add troubleshooting video content - Restore granular backup reserve percentage control - Enable consumer/homeowner access without employee credentials - Improve WiFi network compatibility (WPA3 support) - Integrate scheduling functionality into main Tesla app - Mobile badge functionality for iPhone users ## Newest reviews (17 of 117) ### 3/5 — City flavor *2026-04-23, version 26.7.0* I’m not too happy about them removing food truck from app ### 1/5 — Doesn’t work, terrible *2026-04-10, version 26.6.0* Who made this pile of garbage? ### 1/5 — 使用感受 *2026-04-04* 最难用的APP ### 1/5 — 难用 *2026-03-30* 真心难用，每次要设置还得重新连接设备的Wi-Fi ### 2/5 — Doesn’t work well with IPhone *2026-03-25, version 26.5.0* For the past few months I have been unable to access jobs/equipment on my install screen, making it impossible to submit a JCO. I can access the commissioning portion by scanning the QR code from the equipment so I can complete commissioning. Everything works fine on my android, just not my iPhone ### 1/5 — Pourquoi!! *2026-03-22* Je suis un particulier avec un wall connector 3, je voulais changer un réglage… Quelle surprise de découvrir cette app debile à la place de l’ancienne interface! Impossible de me connecter, 1h dans le froid à perdre mon temps…avec cette application qui tourne en rond et qui est bien la seule à ne pas trouver la borne pourtant juste devant moi Lamentable! ### 1/5 — Tesla *2026-03-13, version 26.4.0* App sucks Tesla need to improve so It can connect better to Wall Connector wifi. ### 1/5 — 无法登录 *2026-03-10* 无法登录 ### 1/5 — Run away *2026-02-27, version 26.3.3* This company is terrible. Horrible products and worse support. ### 1/5 — 很难用 *2026-02-08* 每次都要卸载了再登陆 好麻烦 神经一样 ### 1/5 — 无用 *2026-02-07* 复杂 ### 1/5 — not working *2026-02-02* bad ### 1/5 — Updated *2026-01-08* Forcing updates during service hours is one of the worst ideas especially for mobile techs when there is barely any connection. When update is forced we can’t even access the ticket or see anything. ### 2/5 — 登录不了 *2025-12-27* 连续登录，连续报错 ### 1/5 — Not able to commission *2025-12-19* App is garbage ### 1/5 — Inutilisable *2025-12-16* Impossible de reconfigurer mon wall connector. C’était tellement simple avec l’ancienne interface web. La l’appli ne veut rien savoir, impossible de changer l’amperage. Pour ma prochaine borne je change de marque. ### 3/5 — Arrêter de tripoter cette application qui fonctionne bien! *2025-12-05* Arrêtez, s’il vous plaît de tripoter cette application qui fonctionne bien jusqu’à ce que vous y touchez, en faisant des mises à jour inutiles qui n’apporte rien de bénéfique… À chaque fois c’est une galère, il faut se reconnecter, c’est difficile d’avoir accès aux sites qui sont déjà enregistrés… Enfin bref, heureusement que je ne gagne pas ma vie avec ça… Désolé pour la franchise et merci pour votre prise en compte ## Most critical reviews (10 lowest-rated) ### 1/5 — App Completely Unresponsive *2026-08-03* Reconfigured my home network and needed to re-deploy the wall connector in my garage. It worked when i first installed it but now the app hangs at the install screen, unresponsive to any input. Issue persists through deletion/ reinstallation of app. ### 1/5 — Frozen App *2026-08-01, version 26.14.3* Trying to lower my amps on my wall connector, typing the wall connector IP address into web browser had me download Tesla One. The app lets me log in, but the landing screen is completely frozen. Can’t do anything at all. ### 1/5 — 最差劲的体验 *2026-08-01* 地下车库本来就信号差。 验证图片过程太复杂，图片根本刷不出来。 退出了就说操作过多，不给进了。 完全鸡肋的设定 ### 1/5 — 不知道谁做的 这么难用 *2026-07-15* 每次打开都要重新找之前的链接无线网 操作好复杂。 ### 1/5 — 一分都不想给，真的太难用了这app *2026-06-02* 下头 ### 1/5 — Not able to get into wifi *2026-05-25* I am not able to connect wifi . I find my wifi SSID when doing search . Even I put the modem next to Tesla charger . Still not able to connect ### 1/5 — Doesn’t work *2026-05-16* Freezes after saving the type of equipment. Trying to adjust my wall connector but can not start the setup as the screen freezes. ### 1/5 — 外部合作伙伴 登录不上 *2026-05-05* 登不上去 ### 1/5 — Cannot log in *2026-05-05* Get unexpected error when trying to login as a partner. Call Tesla and they are no help. Extremely frustrating when you are trying to commission a customers charger ### 1/5 — 不兼容iphone17，请赶快更新 *2026-04-29* 不兼容iphone17，请赶快更新 ## Most praised reviews (10 highest-rated) ### 5/5 — Works like charm to configure wall charger *2026-08-22* Make sure you have tesla wall charger wifi creds and connect to the charger through this app to configure charg speed etc Also backup creds are inside the charger. Remove screws ### 5/5 — sehr hilfreich *2026-08-07* Die App war sehr hilfreich bei der Inbetriebnahme der Tesla Wallbox, die Anmeldung erfolgt mit den Tesla Account Daten (wie in der Tesla App) ### 5/5 — 很好 *2026-01-27* 很好 ### 5/5 — 一群傻der，登陆的时候就写了，特斯拉内部员工 *2025-11-18* 一群傻der，登陆的时候就写了，特斯拉内部员工，别人公司内部用的，你肯定登不上了 ### 5/5 — Great App *2025-11-12* I love this app ### 5/5 — Parfait pour les employés *2025-11-05* Si vous n’êtes pas employé ou partenaire energy, ne télécharger ps cette application qui ne vous servirait a rien ### 5/5 — Love it! *2025-10-03* Love the badge in wallet, and on the Apple Watch!😊 ### 5/5 — 123 *2025-02-20* 替充电桩升级很好用~🤾‍♂️ ### 5/5 — Super simple *2025-02-07* Tres facile d’utilisation Le top ### 5/5 — Great app- not clear *2025-01-31* You need to select ‘external partner’, the login with your Tesla account. You can update WiFi, add vins etc. Tesla should make that more clear. However, this app is great for those that didn’t understand ip addresses. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*