# Texas Gas Service — user reviews > 57 indexed App Store user reviews of Texas Gas Service by ONE Gas, Inc., rated 1.87/5 from 106 ratings. - Source: https://appshunter.io/ios/app/texas-gas-service/id1000599640/reviews - App overview in markdown: https://appshunter.io/ios/app/texas-gas-service/id1000599640.md - Rating breakdown: 5★ 20 · 4★ 0 · 3★ 3 · 2★ 6 · 1★ 76 ## Newest reviews (13 of 57) ### 1/5 — Doesn’t work *2022-06-26, version 4.10.2* It keeps popping up another window and doesn’t let you finish payments or open pages in the app itself. ### 1/5 — Online payment *2022-06-10, version 4.10.2* Poor app, does not let you make online payments. It keeps redirecting you to a recatcha and if you call and make a payment over the phone call they charge you extra, so you have to drive to a location to make a payment. A VERY in convenient app. 👎🏽 ### 1/5 — Doesn’t Work *2022-04-15, version 4.10.2* This app is trash. I’ve been staying in my apartment since October 2021. Downloaded the app in December 2021 and I have been unable to pay via the app this entire time. I always have to call in to pay because this app AND the website have always redirected me to a captcha to verify that I’m not a robot but the only that shows up is the captcha logo and a reload button. It’s impossible and very inconvenient. The only thing it’s good for is checking your bill amount. I’m very disappointed. ### 1/5 — Don’t Sign Up For This One! *2021-12-18, version 4.10.2* As bad of a website as I have encountered. Very deceptive…… Unless you agree to “all electronic” billing, you cannot pay online. Horrible website. ### 1/5 — Buggy *2020-12-10, version 4.9.1* This app has Continues to have one issue after another. I login from my iPad and it automatically opens up the billing statement and after clicking done, it returns to the home screen then goes back into the billing statement again, very annoying. This app seriously needs to get fixed! ### 1/5 — Can’t pay my bill *2020-03-26, version 4.9.1* Is this just me? I can’t figure out where the login button is... even a monkey with one arm would do a better job at building this app. ### 1/5 — Texas Gas is the Worst App on the Marketplace *2020-01-17, version 4.9.0* Get your UI together! Nothing can be accomplished on a mobile phone on either the website or the app in terms of paying your bill. Trying to login is a hassle--when you're able to get past the password, if the app tells you you haven't "attempted to login multiple times," and you make it past the login to view your bill, paying is not an option because you can't move forward. In year 2020, this app is embarrassing. ### 1/5 — Needs improvements *2019-01-31, version 4.6.0* Some features I’d expect from an iOS app are missing. For example, there’s no way to save username and password, nor is there a way to use TouchID or Face ID. ### 1/5 — Cannot Make Payment’s *2018-09-25, version 4.6.0* Your app and your website are broken. Unable to make payments on both. I have been attempting to use both for several hours. App crashes and website has error messages ranging from turn on cookies, which has been done and triple checked to unable to access page. App crashes every time I try to pay. ### 1/5 — Absolute worst payment service I have seen *2018-05-16, version 4.6.0* Service rendered is fine. Payment options are garbage. Phone service and phone payment option is the worst I’ve ever encountered and the app still won’t let me log in after four months. ### 1/5 — Can’t pay via phone on site or app *2018-05-08, version 4.6.0* App and website have this stupid banner every time you login lately racing about downloading the new app. And make sure to update so you don’t have payment issues. Well, we are still having payment issues guys. You need someone familiar with mobile sites to redo your web and app. Your customers can’t pay their bills!!! This is the ONLY service/bill that I’m unable to use quickly and easily on my phone. Get with the program guys...it’s 2018. Not 1998. This issue with making payments is that once you reach a certain step you aren’t able to scroll down to the buttons to “continue” with the payment steps. In the app I was able to figure out getting 90% of the way. But can’t get to the button to submit the payment due to a terrible design flaw. Same issue on the website and app alike. ### 1/5 — App *2018-05-08, version 4.6.0* Worst app and website ever! Guess y’all don’t want your customers to pay. Your crappy office closed down in my city so how am I supposed to pay my bill! Doesn’t work what so ever! ### 1/5 — Not working properly *2018-05-05, version 4.6.0* As another customer said before, it dosent aloud you to pay online , it does not scroll down, useless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Useless app like the company *2026-05-16, version 4.14.3* This app has never worked in over a year. To pay online or over the phone they charge you to pay the bill. It’s worth looking into propane to not deal with the company. ### 1/5 — Just use the website *2026-05-13, version 4.14.3* This is just a poorly implemented wrapper for the Texas Gas Service website that doesn’t format correctly on iPhone screens. Ironically, the website formats properly in Safari. This app offers no new features and an inferior user experience. Just bookmark the website and use that. ### 1/5 — Billing address bug *2026-03-08, version 4.14.2* The payment process is far too restrictive. The app requires the credit/debit card's billing ZIP code to match the service address ZIP code, making it impossible to pay if you use a card from a different region ### 1/5 — Still can’t make payment *2025-02-27, version 4.13.0* This is the second month we cannot make a payment online or in the app it keeps telling us our information is incorrect. This is the only bill we have an issue with paying online every other bill such as electricity, and utilities accept our information flawlessly. I’ve tried finding contact info to report errors but did not find anywhere on your site to contact for technical difficulties. Please have your IT people check into the online bill payment system, this is ridiculous because I don’t even receive the paper invoice so how do you expect me to pay my bill?! ### 1/5 — Does not work *2025-02-24, version 4.13.0* Can’t log in on app or website with apple ### 1/5 — Don’t bother - stick to paper *2024-12-21, version 4.13.0* This app is useless. The UI is cumbersome and payment options are non functional. Was it written in FORTRAN? ### 1/5 — Terrible UI *2024-12-08, version 4.13.0* Terrible slow UI, buggy safari integration ### 1/5 — You get that an app is supposed to work on a phone, right? *2024-11-15, version 4.13.0* Nightmare of an app, makes paying this nightmare of a company even more difficult and annoying. ### 1/5 — Horrible App/Horrible Website *2024-11-14, version 4.13.0* I use this to pay my mom’s gas bill. Each month, I go to the app or web page, attempt to sign in with my credentials and it always tells me my password is invalid and to try again. Each month I have to create a new “password” in order to pay her bill. Completely useless. You update your app but don’t fix the bugs… really smart (insert sarcasm). Get your act together please. ### 1/5 — Terrible *2024-10-07, version 4.12.0* Don’t bother, it’s just the website. Everything that’s broken on the website (such as payments) is also broken here. Disgraceful. ## Most praised reviews (10 highest-rated) ### 5/5 — The app is fine *2020-05-14, version 4.9.1* There are some dense people leaving reviews. Everything works just fine. Nothing complicated. Logged in, paid my bill, and even had my password saved via iOS. Problem isn't the app, it's the people using it. ### 5/5 — Almost didn’t even download *2019-01-09, version 4.6.0* Apparently as of the new year we are no longer able to pay by phone after hours and was forced to look up the mobile app to pay my bill on time. The moment I found the app, I saw the terrible reviews, started reading some and thought to myself “nope not worth even trying!” Until I saw one recent review that said the problem was fixed. I wanted to make my payment on time so I decided to give it a try! Glad I did, super easy and paid my bill with no problem! Hope the good reviews start to pile up so more people can use this great tool in bill payment! ### 5/5 — The main gripe is fixed *2018-06-08, version 4.6.0* The reason the TGS app has such a poor rating is because of how flawed the payment system USED to be. It took much much longer than it should have, but it’s been corrected. Payment of bills is now seamless and the overall app is great. ### 4/5 — Nice, but needs something *2017-07-15, version 2.0* Overall, I like the new app. But you guys really need a back button. Navigation is pretty awkward. ### 3/5 — Having trouble making a payment *2025-02-03, version 4.13.0* This app has been going good until now when I tried making a payment. It shows that the fields entered are not correct. I tried many times and I tried on my laptop to no avail. It said to update my app if it have an iPhone but I went to update it and it shows here that it is up to date. Help fix this please ### 3/5 — Finally!! *2018-05-05, version 4.6.0* Finally I was able to pay my bill online!! The reason that I gave three stars is because still needs improvements. I had to press the buttons several times in order to continue. (Hint) do not scroll down or up in the middle, you have to scroll down thru the edges... outside the box. I hope this help! ### 3/5 — Better than website *2017-05-26, version 1.2.2* For months I have been trying to pay my bill online. It tends to always freeze or not allow me to continue on. So I started using the pay by phone option because bills have to be paid. Still extremely frustrating. Today it was so bad I even got directed to a real person. Yay! So I thought. Even the lady from the 3rd party billing center couldn't help because she needed more numbers in my account to process a payment but all I have is my account number. CRAZY!! How do you pay your bill when all options are NOT working! So I found the option to download this app. Easy peasy. Absolutely zero frustration. I was able to pay my bill online no problem. Finally. At least one of the multiple options works. ### 2/5 — Can’t use *2022-07-13, version 4.10.2* I’m not a robot but it won’t believe me recapcha is the problem or however you spell the pain in the rear piece of junk. The website doesn’t work for me either yay ! ### 2/5 — Can’t use *2022-04-12, version 4.10.2* App is extremely clunky; clicking payment buttons redirects you to a “provided by Captcha” or whatever screen and won’t let you proceed. Impossible to use, especially when attempting to set up auto-pay. I set up my payment info, it goes to the Captcha redirect, I click done to leave the white screen with tiny captcha logo, and it takes me back to my payment info screen. I click save and it repeats the process. I was never able to set up auto pay because of this. It’s not a captcha “bot test” because there is nothing to do to prove you’re human, it’s just an error. ### 2/5 — Outage Information *2020-10-25, version 4.9.1* It would be great to include information about outages or problems in areas if you are a Texas Gas Customer. Currently you have to go to the website. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-05.*