# Text - Live Chat for Business — Customer service chat

> Customer service and sales platform for real-time support and lead generation. (iPhone/iPad app by Text, Inc.)

- Source: https://appshunter.io/ios/app/text-live-chat-for-business/id1512395470 (this page in markdown: same URL + `.md`)
- Developer: [Text, Inc](https://appshunter.io/developer/1512395469)
- Category: Business, Utilities
- Price: Free
- Rating: 4.30/5 from 110 App Store ratings · 54 written reviews indexed
- Age rating: 4+
- Requires: iOS 16.4 · 95 MB
- Languages: American English
- Released: 2020-05-15
- Data updated: 2026-09-08
- Monetization: freemium
- User reviews in markdown: https://appshunter.io/ios/app/text-live-chat-for-business/id1512395470/reviews.md

## What is Text?

Your business doesn't stop when you close your laptop. Text  puts you in the moment a customer needs you, wherever you are, even on a weak connection.

That starts with what's already in your pocket:
- Customer details
- Incoming message sneak peek & ready-to-go responses
- Multi-channel support
- File sharing
- In-app and push notifications
- Agent list with editable profiles

And here's what you can do with it:
1. Solve customer problems in a flash
See what customers are typing before the message is sent. Answer repetitive questions with ready-to-go responses, and keep customers happy without making them wait.
2. Support smarter, not harder
Automated greetings recommend products and engage customers based on what they're doing on your site. Chats route themselves to the right team, so nothing sits in the wrong queue.
3. Catch the cart before it's abandoned
See what a customer's adding to their cart right now, plus their full order history. Step in and close the sale before they leave, all from your phone.
4. Solve tickets anytime, anywhere
Manage complex cases inside your Android app with the built-in ticketing system. Reassign tickets between groups and find status in seconds.
5. Close more sales
Engage prospective customers while they're still on your site. Reach a new lead the moment it lands, call or message straight from the app.
6. Support more, without adding headcount
Offer support to several visitors at once, and reply faster, keeping satisfaction high even as you grow.

Install Text on your mobile and stay close to the business in minutes. Support customers, catch a sale, or jump into a chat, wherever you are.

## Key features

- Real-time customer support
- Incoming message sneak peek
- Ready-to-go responses
- Multi-channel support
- File sharing
- Automated greetings and routing
- Built-in ticketing system

## Recent user reviews (10 of 54)

All indexed reviews: https://appshunter.io/ios/app/text-live-chat-for-business/id1512395470/reviews.md

### 5/5 — Great Live Chat App

*2026-07-24, version 2.43.0*

Amazing App. The user interface is so clean and easy to use. Easily embeds on website, allows me to me mobile anywhere anytime and answer live chats from any device

### 5/5 — SEVERAL YEARS NOW !

*2026-07-07*

Happy - super stable and useful for communication with enquisative customers

**Developer response:** Thank you for your kind review! We’re happy to hear the app is stable and useful for communicating with your customers. We’ll keep working to make the experience even better.

### 1/5 — after update cant save the picture

*2026-06-03, version 2.42.0*

after update cant save the picture

### 1/5 — Important feature removed

*2026-05-12*

The customer In chat notification has been removed from this app. Who thought this was a feature we didn’t need? But we do need an alert for every new customer that comes to the website?? Please add the notification back. That is the whole purpose of the app… to interact with people in the chat, but now there is not a notification of this instance.

**Developer response:** Hey, we haven’t recently removed any notifications. Could you please share a bit more about which notifications you’re missing? This will help us better understand the issue and assist you.

### 3/5 — gak support

*2026-02-20, version 2.41.5*

Ini ios terbaru live chat bug terus 10 menit sekali, chat jadi seperti sedang gunakan opsi developer, chat loncat sendiri, tolong segera di benarkan untuk user iphone, kami tidak nyaman

### 1/5 — Latest update broken he iPad app

*2025-12-16*

I was using the iPad app before the most recent update, now I am unable to use the app in landscape mode on the iPad, it forces the iPad into portrait and the app is limited to an iPhone sized display on the 11” iPad. Please roll back your update and fix landscape mode

**Developer response:** Hi,

Thank you for reporting this issue. You’re right - this was a bug introduced in the update that affected landscape mode on iPad.

The issue has already been fixed via an OTA update. Please fully close the app and launch it again (in some cases restarting the app twice helps ensure the update is applied).

If the problem persists, feel free to contact our support team at https://www.text.com/contact and we’ll be happy to help.

Thank you for your feedback - it helps us improve the app.

### 1/5 — Terrible ExperienceTerrible Experience – Waste of Money!

*2025-01-22*

We deeply regret purchasing a one-year subscription to this app. It has been nothing but a disaster! The user experience is awful, and contacting customer support only made things worse. It’s clear that the issues stem from the app’s poor system design, but the support team refuses to acknowledge this and instead keeps blaming the problem on our network.

For instance, we repeatedly experienced message delays or even lost messages, which seriously disrupted our workflow. When we reached out to Live Chat support, they didn’t take the issue seriously and just kept insisting that the problem was due to our internet connection. However, our network works perfectly fine with other apps, so it’s obviously an issue with their system.

As paying customers, we expected proper solutions, not dismissive responses and meaningless excuses. Live Chat’s attitude and poor-quality app completely failed to meet even the most basic expectations. This app is absolutely not worth the price, let alone a long-term subscription!

Save your time and money – avoid this trash app at all costs!

**Developer response:** Sorry for the delay in getting back to you, and we’re truly sorry to hear about your experience — that’s not the experience we strive to deliver. We’d like to better understand the issues you encountered. Could you let us know whether you were using the mobile or desktop version of the app? Your feedback is valuable, and we’re working hard to improve both the product and support experience.

### 5/5 — It’s finally back and alive

*2024-12-06*

Good app, provides communication options for chatting with customers. After a longer break this app is developed again and updates are provided often.

### 1/5 — Dead App

*2024-08-26*

The billing system in this app is terrible, making it nearly impossible to subscribe. There is absolutely no customer service available—only unhelpful bots that don’t resolve any issues. The developers haven’t responded to reviews for over three years, which suggests this is an abandoned project. In its current state, I can’t recommend this app to anyone.

### 3/5 — Dark theme

*2024-08-14, version 2.27.4*

Please give dark theme for apple user. Thanks!!

## Frequently asked questions about Text

### What does LiveChat do?

LiveChat is a customer service platform designed to help businesses support their customers and drive sales. It offers real-time chat capabilities, allowing businesses to answer customer questions instantly, qualify leads, and manage support tickets efficiently from any device.

### What are the key features of LiveChat?

Key features include real-time customer support with message sneak peeks, ready-to-go responses for faster replies, multi-channel support, file sharing, and in-app notifications. It also offers automated greetings, chat routing, and a built-in ticketing system for managing complex cases.

### How does LiveChat help with sales?

The platform helps close more sales by enabling businesses to collect and qualify leads directly through chat. It allows engagement with prospective customers on the website and supports them throughout their buying journey, aiming to improve customer experience and increase sales opportunities.

### Is LiveChat available on mobile devices?

Yes, LiveChat offers a mobile app that allows users to provide customer support and manage interactions anytime, anywhere. The mobile app is designed to work seamlessly, even on poor internet connections, ensuring continuous customer engagement.

### How does LiveChat help cut costs?

LiveChat helps cut costs by improving agent productivity and allowing support for multiple visitors simultaneously. This means businesses can scale their customer service effectively without necessarily increasing headcount, leading to more efficient operations and higher customer satisfaction.

## Version history (last 5 releases)

### 2.44.2 — 2026-09-07

LiveChat is now Text.
New name, new logo, a fresh look across the whole app, and the same app underneath it all. Bye-bye orange, Text is the new black.
Your account, conversations, and workflows stay exactly where they are. Just look for the new Text icon on your home screen.

### 2.44.1 — 2026-08-25

An exciting update is here! 
You can now see what’s in your customers’ carts in real time and check their previous orders.
Use these insights to recommend the right products, offer timely help, and turn more conversations into sales.

### 2.44.0 — 2026-08-11

Big changes are on the way!

LiveChat is becoming Text this September. You’ll see our new name and visual identity, while your account, conversations, and core support workflows stay exactly where you expect them - in the same app.

This release also brings major improvements to the Archive section, including smoother performance, a refreshed user experience, and new filters to help you find conversations faster.

### 2.43.0 — 2026-07-18

A new batch of improvements is here! What’s new:

Significantly improved Archives performance for a faster, smoother browsing experience.
A redesigned chat tagging experience that’s quicker and easier to use.
A new push notification for Shopify users, letting you know when a sale is made through chat.

### 2.42.3 — 2026-06-30

This update brings behind-the-scenes improvements for a faster, smoother experience, plus a refreshed UI with visual enhancements throughout the app.

## Apps similar to Text

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| --- | --- | --- | --- |
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| [Zendesk Sell](https://appshunter.io/ios/app/zendesk-sell/id488534576) | 4.6 (1,566) | Free | Business |
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| [Zendesk Chat](https://appshunter.io/ios/app/zendesk-chat/id549057844) | 4.5 (758) | Free | Business |
| [CTM Phone](https://appshunter.io/ios/app/ctm-phone/id6757491680) | 3.8 (30) | Free | Business |

## More apps by Text, Inc

- [Chat: Talk With Companies](https://appshunter.io/ios/app/chat-talk-with-companies/id1574145273)

All apps by Text, Inc: https://appshunter.io/developer/1512395469

## Related topics

[live chat text](https://appshunter.io/ios/topics/live-chat-text) · [customer support](https://appshunter.io/ios/topics/customer-support) · [act customer](https://appshunter.io/ios/topics/act-customer) · [text chat live](https://appshunter.io/ios/topics/text-chat-live) · [chat support](https://appshunter.io/ios/topics/chat-support) · [hippo chat support](https://appshunter.io/ios/topics/hippo-chat-support) · [customer service](https://appshunter.io/ios/topics/customer-service) · [customer services](https://appshunter.io/ios/topics/customer-services) · [coordinated customer support](https://appshunter.io/ios/topics/coordinated-customer-support)

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*