# TextGuard AI — user reviews > 41 indexed App Store user reviews of TextGuard AI by LEVEL MEDIA LIMITED, rated 1.50/5 from 67 ratings. - Source: https://appshunter.io/ios/app/textguard-ai/id6737261756/reviews - App overview in markdown: https://appshunter.io/ios/app/textguard-ai/id6737261756.md - Rating breakdown: 5★ 7 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 10 ## Newest reviews (17 of 41) ### 1/5 — Scam *2026-01-06, version 3.2* Beware this is a scam ### 1/5 — DO NOT SUBSCRIBE *2025-12-28* i started a subscription to this god awful excuse for a AI detector and now they are making me contact customer support to cancel it, i tried deleting my account but it says my subscription will still stay active. please do yourself a favor and get literally anything but this terrible TERRIBLE AI software. **Developer response:** Hello! We'd love to understand what went wrong. Please email us via the Support Option in your app so we can try to fix it for you. Thank you in advance! ### 1/5 — KEEPS CHARGING MY ACCOUNT! *2025-12-23, version 3.2* Do NOT get! ### 1/5 — Do not bother *2025-12-22, version 3.2* Expensive and you do not get a lot of words. Plus very confusing app. Waste of money ### 1/5 — Y *2025-12-10* I canceled my subscription and you're still withdrawing money. **Developer response:** Hello!  We are sorry for the situation you have experienced. To manage issues most conveniently, please contact us via the Support option in your app. We want you to stay with us, so we will do our best to help you cope with all the raised issues. ### 1/5 — Will not allow me to cancel the free trial *2025-12-07* I tried the free trial for this app. It told me that it automatically cancelled after the trial but no it auto charged my card and there is NO BUTTON FOR CANCELING IT. i am so angry do not use this app ever **Developer response:** Hello, We apologize if your experience didn't meet your expectations. Should you have any inquiries regarding your subscription, don't hesitate to reach out to our support team. You can get in touch with them by: 1. Clicking on the Support button in the initial email we sent you containing your username and password. 2. Sending an email to musesacademy@supporthelpservice.zendesk.com or support@musesacademy.io. We're here to assist you. Best regards, The Support Team ### 1/5 — Terrible *2025-12-03* Don’t do it not worth it. They don’t even do refunds once you have cancelled it even if no credits were used. **Developer response:** Hello, We apologize if your experience didn't meet your expectations. Should you have any inquiries regarding your subscription, don't hesitate to reach out to our support team. You can get in touch with them by: 1. Clicking on the Support button in the initial email we sent you containing your username and password. 2. Sending an email to musesacademy@supporthelpservice.zendesk.com or support@musesacademy.io. We're here to assist you. Best regards, The Support Team ### 1/5 — This is a joke *2025-12-03* I wished I could have given them 0, but that’s not possible. It was such a terrible experience and poor decision to sign up for them. **Developer response:** Hello, We apologize if your experience didn't meet your expectations. Should you have any inquiries regarding your subscription, don't hesitate to reach out to our support team. You can get in touch with them by: 1. Clicking on the Support button in the initial email we sent you containing your username and password. 2. Sending an email to musesacademy@supporthelpservice.zendesk.com or support@musesacademy.io. We're here to assist you. Best regards, The Support Team ### 1/5 — review *2025-11-17* Can’t figure out how to cancel subscription. says cancel anytime, logged out and still be charged. **Developer response:** Hello, We’re sorry to hear that your experience may not have met your expectations.  If you have any questions regarding your subscription, our support team is here to help.  You can reach us through the following options: Click the Support button in the email we initially sent, which contains your username and password. We’re always ready to assist you. Best regards, The Support Team ### 1/5 — Don’t get! *2025-11-09, version 3.2* They just take your money ### 1/5 — No estable *2025-10-15, version 3.2* Una basura ### 1/5 — Do not get this app *2025-10-06* It doesn’t work and it will do the exact same thing as Snapchat AI except snap AI is free. This app will take your money and charge you more if you use more words without warning. I can’t figure out how to cancel my plan anywhere and it’s been charging me $20 every two weeks which I did not agree to that plan and I can’t get into contact with anyone to help me cancel it. Don’t bother downloading this app. It will also charge you even after you delete your account. **Developer response:** Hello!  We are sad to know that your experience with the app was not satisfactory. Please email us via the Support Option in your app so we can try to fix it for you. Thank you in advance! ### 1/5 — Scam *2025-09-24* ABSOLUTELY HORRIBLE. ABSOLUTE SCAM. You buy a 79$ annual membership just to find out you are limited to 2,000 words a WEEK. an absolute joke of an app **Developer response:** Hello, Joul! We are very sorry to hear about your disappointment and sincerely apologize for any confusion caused.  Please be assured that our service values transparency, and all subscription details, including word limits and renewal terms, are clearly outlined during registration and in the confirmation email.  We fully understand your concern and would greatly appreciate the opportunity to review your case in detail. We were unable to locate any support requests associated with your username.  Could you kindly reach out to our support team directly so that we can review your case and assist you as quickly as possible? Best regards, Support Team ### 1/5 — They Take Your Money Without Permission *2025-06-26, version 2.7* Avoid this app — they don’t respect cancellations, and their renewal system is shady and misleading. ### 1/5 — Have to pay for everything *2025-05-25* Literally nothing works **Developer response:** Hello! We are sorry for the situation you have experienced. To manage issues most conveniently, please contact us via the Support option in your app. We want you to stay with us, so we will do our best to help you cope with all the raised issues. ### 1/5 — No la descargues, no sirve para nada solo te cobra por todo aunque no hagas nada *2025-05-24, version 2.5* Y ahora estoy luchando para poder cancelar mi suscripción ### 1/5 — Terrible *2025-05-04* This is a scam and it won’t let me cancel my subscription! Doesn’t work at all!!! **Developer response:** Hello! We’re sorry to hear that your experience may not have met your expectations. If you have any questions regarding your subscription, our support team is here to help. You can reach us by clicking the Support button in the email we initially sent you, which includes your username and password. We’re always ready to assist you. Best regards, Support Team ## Most critical reviews (10 lowest-rated) ### 1/5 — awful *2026-07-04, version 3.2* Get no response from support a.i. chat just types for 10+minutes and no response and can’t cancel my subscription ### 1/5 — So *2026-05-28, version 3.2* Won’t let me cancel my subscription ### 1/5 — . *2026-05-15* I want a refund and I canceled my subscription 3 weeks ago and I still have money being taken from me **Developer response:** Hello! We apologize if your experience didn't meet your expectations. Should you have any inquiries regarding your subscription, don't hesitate to reach out to our support team. You can get in touch with them by: 1. Clicking on the Support button in the initial email we sent you containing your username and password. 2. Sending an email to textguard.ai@supporthelpservice.zendesk.com or support@textguard.ai  We're here to assist you. Best regards, Support Team ### 1/5 — App sucks like program *2026-05-13, version 3.2* App crashes when try to use and can’t cancel beware. ### 1/5 — THIS IS A SCAM AVOID THIS *2026-05-12, version 3.2* THEY DONT HAVE OPTION TO DELETE YOUR FORM OF PAYMENT, ONCE YOU SUSCRIBES AND YOU WANT TO UNSUBSCRIBE YOU NEED TO CONTACT THEN BY MAIL IF YOU WANT THEY DELETE YOUR BILLING INFORMATION, DONT SUSCRIBES ITS A SCAM YOU DONT CONTROL OF YOUR INFORMATION. ### 1/5 — Do Not Download *2026-04-27* This is not accurate at all. I took a highly plagiarized essay and submitted it and it said it was 0% plagiarism level. **Developer response:** Hello!  We are sad to know that your experience with the app was not satisfactory.  Please share your issue with us via the Support option in your App and we will look into it at the earliest. ### 1/5 — terrible it still detects ai *2026-04-20, version 3.2* it no work ### 1/5 — horrible *2026-04-16, version 3.2* scams you and it won’t let you get your money back ### 1/5 — Terrible *2026-03-17, version 3.2* Don’t use can’t cancel ### 1/5 — Still charges *2026-01-23* Used it thinking it would help news flash doesn’t work and subscription still charges you after you cancel and delete the app **Developer response:** Hello! We'd love to understand what went wrong. Please email us via the Support Option in your app so we can try to fix it for you. Thank you in advance! ## Most praised reviews (9 highest-rated) ### 5/5 — All-in-one solution *2025-05-05* I like that you can check for plagiarism and rewrite the text in the same app. **Developer response:** Dear Corley, Thanks so much for your feedback! We're glad you're enjoying the all-in-one functionality — making things easier and faster is exactly what we aim for. Happy writing! ✍️😊 Best regards, Support Team ### 5/5 — Good *2025-05-04* Nice design and simple interface. Would be great to have more free words, but I’m happy overall **Developer response:** Hello,    Your feedback is highly appreciated as it fuels our efforts to consistently improve our services.  We genuinely thank you for investing your time in sharing your insights with us. Best regards,  Support Team ### 5/5 — Great plagiarism checker *2025-05-03* I mostly use it for plagiarism checks — it’s fast and accurate. Super convenient! **Developer response:** Hello! Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note via the Support option in your App, if you have any questions. ### 5/5 — Good app *2025-05-02* Works well, but I ran out of words fast. Ended up getting the subscription **Developer response:** Hello! Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note via the Support option in your App, if you have any questions. ### 5/5 — Greate app *2025-05-01* Clean interface, no ads, and all tools in one app. 100% worth it **Developer response:** Hello! Thanks for your review! Please recommend our app to your friends, and don’t hesitate to shoot us a note via the Support option in your App, if you have any questions. ### 5/5 — Helpful and useful *2025-04-15, version 2.5* This application is truly impressive! I rely on it to detect plagiarism in my writing and enhance its flow by correcting grammar errors and improving readability. It’s also useful for transforming and detecting AI-generated content. ### 5/5 — Nice AI app *2024-12-04, version 1.0* Work smooth ### 2/5 — Ai detection is not working. Subscription price is hard to understand. *2025-11-25* Customer response is fast. But the function is not working, my school system still detected 80%AI when TextGuard says 0 %AI. Check your email about the renewl plan and price. **Developer response:** Hello! We are so sorry for all the inconveniences you've faced during our cooperation! We really want to help you solve this problem, we would be grateful if you could share the details of this situation at our email address: textguard.ai@supporthelpservice.zendesk.com or support@textguard.ai Best regards, Support Team ### 2/5 — Deceiving *2025-05-13, version 2.5* I paid for premium content, but but I'm limited by a 2000weekly word count? Have to pay more? --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-29.*