# Textline — Business Text Messaging > Business SMS platform for customer support and sales teams. (iPhone/iPad app by Textline, Inc.) - Source: https://appshunter.io/ios/app/textline/id1144596682 (this page in markdown: same URL + `.md`) - Developer: [Textline, Inc](https://appshunter.io/developer/1144596681) - Category: Business, Productivity - Price: Free - Rating: 2.73/5 from 22 App Store ratings · 17 written reviews indexed - Age rating: 4+ - Requires: iOS 14.5 · 1 MB - Languages: English - Released: 2016-10-14 - Data updated: 2026-06-10 - Monetization: ad-supported - User reviews in markdown: https://appshunter.io/ios/app/textline/id1144596682/reviews.md ## What is Textline? Deliver innovative, personalized Customer Support and Sales for your Business. Textline lets your whole team chat with customers using SMS, not Short Codes. Your customers won't need to install an app, they can text your business via your dedicated Textline phone number. Since 98% of text messages are opened, customers are 7x more likely to respond to your text compared to a phone call or email. Textline decreases response time and improves customer satisfaction. The Textline iOS app is a companion app to the Textline web service, intended to provide a set of on-the-go features to Textline users. * iPhone App syncs with textline.com for both Mobile and Desktop use * Multiple Phone Numbers for different Departments * Text Message as a Team with accounts for multiple Agents * Assignments: Assign Conversations to Team Members * Whispers: Include notes inline with Customer Conversations * Shortcuts: Store templates for frequently used business text replies * Address Book: Save searchable notes about your loyal customers * Notifications: Get alerts on your Desktop or Mobile device when New Messages arrive * Auto Responses: Send an automated greeting or a special message for offline hours * Availability: Toggle your status from Available to Away * Scheduled Messages: Compose a text message to be sent later * Facebook Messenger: Add your Facebook page as an additional Department * NPS: Send Net Promoter Score surveys via SMS * Integrations: Connect Textline to Zendesk, Slack, and Zapier ## Key features - Team SMS for customer support - Dedicated business phone numbers - Syncs with web service - Conversation assignments - Message templates - Automated responses - NPS surveys via SMS ## Recent user reviews (10 of 17) All indexed reviews: https://appshunter.io/ios/app/textline/id1144596682/reviews.md ### 1/5 — Sign in every time? *2025-05-29* Not sure why the app updated and now I have to sign in every time I want to use it. Doing that for a texting app is actually insane. ### 1/5 — HORRIBLE *2024-08-16* I’m 90% sure this is a data collection scam. Do not sign up. Do not allow access to your contacts. ### 4/5 — Does what we need, for the most part *2023-10-10* There are a dew quirks though. 1. No notification badges unless I set them to persistent. 2. If I’m typing and get a call it erases it and I have to start over. 3. When starting a new message, you have to type the name, exit and go click the list of names for the names to actually show up. ### 1/5 — App is pointless *2023-02-15* Don’t even receive messages ### 1/5 — Horrible update December 2, 2021. App pretty much unusable. *2021-12-02* Hey, Textline has worked pretty well for several years. I’ve been using it since the spring of 2019. Definitely a bit buggy and a little clunky but it has worked. I really appreciate a lot of the features and integrations it it has. Unfortunately, the recent update is horrible. I hate the interface. Very blocky and bright and in your face. Please revert to the old one. Also, and this is the worst part, on the mobile phone I am unable to edit contact information or save new contact information. We have multiple users on mobile devices. This is our main way of using Textline. Please correct this issue as soon as possible. For the price that is being paid to use this software, situations like this should not be happening. It’s one of the most expensive software’s on the market. Also, I would just as soon reached out to Support for help but was not able to easily find any information on that. All support buttons on the App Store send it to a generic homepage for Textline. I was unable to find any buttons on the homepage or website to reach out to support. ### 1/5 — Horrible and overpriced service! *2021-11-18* This company overcharges its customers and is the highest in the industry price-wise. And all while their service and customer support is horrible! Worst of all, they automatically add on costly service fees and require all sorts of personal information and tax ID numbers for a campaign registry. Total scam artists. Beware! ### 1/5 — Still no update *2021-10-21* We use this service on a daily basis. It functions for the most part, but a major frustration is that you still cannot increase the volume level of the notifications and there are no badges for iPhone users. They have this feature for Android, but cannot implement for iPhone. Feels like it needs to get up to speed with technology today. ### 1/5 — No notifications at all *2020-08-10* This app notifications do not work AT ALL! We use this texting service heavily and with no notifications of incoming texts its very challenging, we will look for a better option very soon. ### 3/5 — notifications and badge problems *2019-02-24* I too love the system as other reviewer said, but still no notifications or badges in IOS. As a result I miss critical texts sometimes. Developers when will you fix this? please respond ### 1/5 — Frequently unusable *2018-08-01* Frequently, my business partners and I open the app to answer customers and can see nothing but a white screen. This has been going on for months, which I think is acceptable from a paid app. ## Frequently asked questions about Textline ### Does Textline have ads? Yes, Textline contains advertisements. As a free service, advertisements are displayed to support its operation. ### What is the Textline rating? Textline has a rating of 2.7 stars from 22 ratings. This indicates a mixed reception from its user base. ### What devices does Textline support? Textline is available on iPhone, iPad, and iPod. It is designed for Apple mobile devices. ### What is the age rating for Textline? Textline has an age rating of 4+. This means it is suitable for users aged 4 and above. ### How often is Textline updated? The latest version of Textline was released on December 2, 2021. Users can expect updates to improve functionality and address issues. ### Can Textline integrate with other tools? Yes, Textline offers integrations with popular services like Zendesk, Slack, and Zapier. This allows for seamless workflow automation. ### What are Textline's key features for teams? Textline allows multiple agents to text as a team, assign conversations to team members, and use pre-saved message templates. It also supports whispers for inline notes and auto-responses. ### Does Textline require customers to install an app? No, customers do not need to install an app to text your business. They can use their standard SMS messaging app to communicate via your dedicated Textline number. ## Version history (last 5 releases) ### 2.0.2 — 2021-12-02 Bug fixes ### 2.0.1 — 2021-11-24 Nav bar color bug fix ### 2.0.0 — 2021-11-22 Updated user interface and branding ### 1.1.1 — 2019-08-22 Minor bug fixes and improvements ### 1.1.0 — 2018-10-20 Updated UI, branding, and colors ## Apps similar to Textline | App | Rating | Price | Category | | --- | --- | --- | --- | | [AntTone Text & Call Voip Phone](https://appshunter.io/ios/app/anttone-text-and-call-voip-phone/id1315635339) | 3.6 (10) | Free | Business | | [TextMagic](https://appshunter.io/ios/app/textmagic/id1107866161) | 4.8 (244) | Free | Business | | [Help Scout](https://appshunter.io/ios/app/help-scout/id966327660) | 4.1 (269) | Free | Business | | [Tresta](https://appshunter.io/ios/app/tresta/id1207868583) | 4.6 (11) | Free | Business | | [Dialed \| Business Phone Number](https://appshunter.io/ios/app/dialed-business-phone-number/id1449637219) | 2.9 (156) | Free | Business | | [Reachify - Second Phone Number](https://appshunter.io/ios/app/reachify-second-phone-number/id1182510411) | 3.0 (8) | Free | Business | ## Related topics [innline llc](https://appshunter.io/ios/topics/innline-llc) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*