# TfWM - Information & Tickets — West Midlands transport app > West Midlands transport information and ticket purchasing app. (iPhone/iPad app by West Midlands Combined Authority.) - Source: https://appshunter.io/ios/app/tfwm-information-and-tickets/id6738204545 (this page in markdown: same URL + `.md`) - Developer: [West Midlands Combined Authority](https://appshunter.io/developer/494592085) - Category: Travel - Price: Free - Rating: 1.78/5 from 32 App Store ratings · 45 written reviews indexed - Age rating: 4+ - Requires: iOS 17.0 · 119 MB - Languages: American English - Released: 2026-05-07 - Data updated: 2026-09-04 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/tfwm-information-and-tickets/id6738204545/reviews.md ## What is TfWM? A new and improved TfWM app has arrived. Get everything you need to travel around the West Midlands with ease when you download the app. Find your nearest transport options, view live schedules, plan routes with Google Maps, purchase and top up cards, collect credit and tickets, access and manage your Swift account and linked child accounts. Current Features: • Find your closest mode of transport • See live departure information for bus, train and tram • Plan ahead and use Google Maps to find the quickest route to your destination • Collect credit and tickets on your Swift card. • Find and purchase tickets • Access your Swift account • Top up your card balance • Manage linked child accounts. We all have busy lives and want things to be simple. So, why should travelling be complicated? The TfWM app makes it easy. It combines all your West Midlands transport needs in one place, just a tap away. You can check train, bus, or tram times, find the nearest stop or station, add money to your Swift card, or plan a trip. This app makes travelling in the West Midlands simple and hassle-free. You don’t need a laptop or to visit a shop to plan your travel. You can buy tickets either ahead of time or just before your trip. While travelling, you can check your next bus or train for delays, find alternative routes if there’s traffic, and see when your next bus is arriving. All your tickets, departure times, and transport information are available on your phone through the TfWM app. The TfWM app is powered by Swift and helps you travel easily around the West Midlands. You can use it for trips in Birmingham, Coventry, Wolverhampton, Dudley, Sandwell, Walsall, and Solihull. It also shows you locations of bus and transport services like those run by West Midlands Trains, and West Midlands Metro. If you’re new to Swift, you can use the app to create an account. Find and buy the transport ticket you need for your journey, whether it be for Birmingham travel, Coventry travel, a Monthly nTrain or Monthly regional travelcard. You can then use your phone to collect your transport ticket on your Swift card and start travelling. It’s as simple as that. Visit: www.tfwm.org.uk/swift-and-tickets A card production time applies to new customers. They will need to wait 7 days to receive their Swift card before they can start travelling. Usage requirements: NFC is required to use the Swift Collector feature within the app. ## Key features - Find nearest transport - Live departure info - Route planning with Google Maps - Purchase and top up Swift cards - Collect tickets and credit - Manage Swift account ## Recent user reviews (10 of 45) All indexed reviews: https://appshunter.io/ios/app/tfwm-information-and-tickets/id6738204545/reviews.md ### 1/5 — Doesn’t Function/Inaccessible *2026-08-28, version 1.1* You can’t even login the app crashes! Live tracker doesn’t work, who are these developers??? ### 1/5 — Can’t log into my account *2026-08-16, version 1.0.11* I have tried numerous times to log into my account and it keeps coming up with 403 forbidden gateway ### 1/5 — Awful App *2026-08-12, version 1.0.11* This app is awful to use. The old app works so much better. Why take an app that works well and replace it with something worse!! Not all bus stops show when looking on a map. A lot of buses showing no buses due yet the old app is showing buses when looking at the same time. Yet again everything defaults to Birmingham. Why not allow users to choose a default city?? Unable to rename favourite stops to make it easier to know which stop is which. Unable to change to order you view favourites - the newest is at the top. I could go on but this would be really long. I shall keep using the old app and then find something else if it stops working. ### 1/5 — Much worse than previous app *2026-08-11, version 1.0.11* This app has a very limited use compared to the previous one. I can tap on a bus stop to see which buses stop there. I cannot then tap on the bus number to show the route or any timetable information. It doesn’t show maps to show interchanges. Having lost a useful route from my area, I am trying to search locally to see how best to use the network. What I can view is very limited, and indicates that unless I can walk a mile uphill, I can no longer get to any useful bus route for my daily commute. ### 1/5 — Doesn’t work for me! *2026-07-02, version 1.0.11* No live departures, the features are not as good as before, appreciate its new so there are teething problems but the older version was so easy to understand ### 1/5 — Stops disappear when you zoom in *2026-07-01, version 1.0.11* It’s impossible to see which direction the buses are heading. A rubbish app. ### 1/5 — App doesn’t work *2026-06-29, version 1.0.11* Doesn’t work properly, makes you reset password even when your password is correct, then once you reset your password the apps stops working. ### 1/5 — AWFUL *2026-06-26, version 1.0.11* How can such a simple App be so problematic ?? Confusing , unable to upload anything , get someone in who knows how to create an app. 0 star rating if I could ### 1/5 — Disappointed *2026-06-15, version 1.0.11* Where is rename and reorder favourites? ### 1/5 — Useless *2026-06-15, version 1.0.11* What a terrible update. The app now prompts users to reset their password but never sends the reset link, leaving them completely unable to access either the app or the website, as both have the same issue. This is a critical problem, especially considering how many people rely on the service for their daily travel. Please address and fix this as a matter of urgency. Very disappointing. I’d give zero stars if I could! ## Frequently asked questions about TfWM ### What is TfWM? TfWM stands for Transport for West Midlands. The TfWM app helps you navigate and manage your public transport journeys across the region, including Birmingham, Coventry, and Wolverhampton. ### How do I plan a journey with TfWM? You can plan your journey by finding your closest mode of transport, viewing live departure information for bus, train, and tram, and using Google Maps to find the quickest route to your destination. ### Can I buy tickets through the TfWM app? Yes, the app allows you to purchase and top up credit and tickets for your Swift card. You can buy tickets ahead of time or just before your trip. ### What is the Swift card and how does TfWM relate to it? The Swift card is a smart card for public transport in the West Midlands. The TfWM app is powered by Swift and allows you to collect credit and tickets on your Swift card and manage your Swift account. ### Does TfWM require NFC? Yes, NFC is required to use the Swift Collector feature within the TfWM app, which allows you to collect your transport tickets on your Swift card. ### What is the rating for TfWM? TfWM has a rating of 1.8 stars from 32 ratings, indicating a mixed user reception. ### How often is TfWM updated? The latest version of TfWM is 1.0.11, and it was last updated on May 7, 2026. This suggests a recent update, but further information on update frequency is not provided. ### What age rating is TfWM? TfWM has an age rating of 4+, making it suitable for users aged four and above. ## Version history (last 2 releases) ### 1.1 — 2026-08-24 Better Map Experience: Improved location accuracy and nearby map loading speed when looking for nearby stops. Deeper Map Zoom: If your device is running iOS 26.5 or later, you can now zoom in further on the nearby map and retain all bus stop markers in view. Live Bus Updates: You can now see bus service cancellations directly within departure times. Performance: Security updates, bug fixes, and optimisation for the latest iOS version. ### 1.0.11 — 2026-05-07 No release notes. ## More apps by West Midlands Combined Authority - [SwiftParking](https://appshunter.io/ios/app/swiftparking/id1497512932) - [Swift Collector](https://appshunter.io/ios/app/swift-collector/id1500287021) - [TfWM- Powered by Swift](https://appshunter.io/ios/app/tfwm-powered-by-swift/id1513880983) All apps by West Midlands Combined Authority: https://appshunter.io/developer/494592085 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*