# TGI Fridays US — user reviews > 137 indexed App Store user reviews of TGI Fridays US by TGI Friday's Inc., rated 4.79/5 from 61,410 ratings. - Source: https://appshunter.io/ios/app/tgi-fridays-us/id506485378/reviews - App overview in markdown: https://appshunter.io/ios/app/tgi-fridays-us/id506485378.md - Rating breakdown: 5★ 52,740 · 4★ 6,257 · 3★ 1,393 · 2★ 295 · 1★ 712 ## What do users think of TGI Fridays US? Overall sentiment: negative **Pros** - 🤩 Great service and attentive staff - 😋 Delicious food and drinks - 💰 Valuable rewards program - 🙂 Positive dining experience **Cons** - 🐛 Buggy app with login and rewards issues - 🤯 Deteriorating food quality and service - 🤔 Confusing rewards policies and redemption - 😡 Unresponsive customer support **Commonly reported bugs** - App crashes when trying to access rewards - Unable to log in or reset password - Rewards points disappearing or not tracking properly - Inconsistent behavior across app and website **Most requested features** - Allow customization of orders in the app - Add ability to cancel orders before preparation - Improve app stability and user experience - Provide better communication on rewards changes ## Newest reviews (15 of 137) ### 4/5 — Enjoyed using *2026-07-31, version 8.1* TGIF and its app has been easy to use and has decent food. Unfortunately the one by us closed and there's only about 4 or so locations left and theyre on the outskirts of the state. Probably wont be able to visit for a while. ### 2/5 — Updated the app without a crucial feature *2026-05-17, version 8.1* You all just updated this app, but we still can’t select the same side when we’re required to choose two. Example: I love the whiskey glazed chicken meal which comes with two sides. When I eat in the restaurant, I order double mashed potatoes. When I try to order through the app that option isn’t available. Can you please either add an option that says ‘same side twice’ or two boxes with a list of all sides so you select your first side, then below that you select your second side. Pleeeease. This barrier is the reason I don’t order delivery/pick up from this restaurant anymore. ### 2/5 — Love Fridays - Hate the App *2026-04-04, version 7.14* I love Fridays for their Whiskey-Glaze anything but the app is quite possibly the less friendly user interface I’ve ever encountered in an app. Almost every other screen asks you to login in the your account again and it often just crashes in general. A better UI would be greatly appreciated! ### 2/5 — Buggy *2026-02-21, version 7.14* The orders go through ok, but it constantly takes you back to the login page if you hit the back button. Also, not sure it ever actually logs you in. ### 1/5 — Friday’s No More *2025-05-27, version 7.14* They changed the app and it’s still broken. They no longer have my Fridays in NV. Only showing east coast locations. I haven’t been there since the app changed and I have been going to their competitors. ### 1/5 — App is unusable. *2025-05-26, version 7.14* First issue was trying to transfer my points and account to the new app - my points didn’t transfer. The app isn’t easily navigated at all. It logged me out every time I hit the back button and the app drop down changes on every page. I reached out to customer service (after having to spend too much time trying to find the contact info) to fix the points issue and still haven’t heard back from them weeks later. I got so frustrated with this app, I just deleted my account and gave up. I’ll be dining out elsewhere. ### 1/5 — Fix yall app *2025-05-22, version 7.14* It’s ridiculous. What is the point of having an app if nothing can be done on it. People have been complaining and you guys are still not doing anything about it. ### 1/5 — The app is less than useless *2025-05-02, version 7.14* It won’t even remember the login and is just putting their website on the app, and that means their website is equally useless. ### 2/5 — Rewards points *2025-04-24, version 7.14* Called about not getting our points put in,called still waiting 4 a call back.We go 2 TGI almost every 2 weeks 4 yrs,2 be treated this way is just so unnecessary.My husband tried 2 entire our last visit & was unable 2 log in. So now don’t know how many points we have,& can’t put the last 3 visits in. So someone tell me what 2 do. ### 1/5 — App *2025-04-15, version 7.14* Ping identity. Validation errors. Always a problem with this app. Can’t reset. GIVE UP! No help at the restaurant either. This app is good for nothing. ### 1/5 — App doesn’t work anymore *2025-04-15, version 7.14* Can’t log into my account. ### 1/5 — Updated app *2025-04-11, version 7.14* Cannot sign-in after updating; received an email stating successful update, but what the sense if logging-in isn’t available? ### 1/5 — TECHNICAL DIFFICULTIES!! *2025-04-10, version 7.14* I just kept getting an error message when I load it! I uninstalled and reinstalled it several times and nothing changes. I’m very angry. I used to love Fridays! You just lost my business. I had points before this happened too and was promised 150 points for updating everything and now I have nothing! Thanks a lot!!! ### 1/5 — Doesn’t work *2025-04-09, version 7.14* Every time I touch the logon or sign up button, I get a ping identity error on my iPhone 16 pro running iOS 18.4. I’ve off-loaded and reloaded the app, deleted the app and downloaded it again, to no avail. The app is useless. The website has similar issues, but at least one of the logon options there actually works. ### 1/5 — App not working *2025-04-09, version 7.14* I tired uninstall it and installed it and nothing works it was okay before you guys updated the app and I keep getting a error message you guys need to fix it again ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible app *2026-08-12, version 8.1* Please do not attempt to use this train wreck of an app. Just go on the internet and log in, you can thank me later. ### 1/5 — Too much info *2026-05-31, version 8.1* Unlike other restaurant apps they won’t let you order food without making an account. They also require your birthday even though there is no reason they need that information other than to sell your data to third parties. ### 1/5 — Not consistent *2026-05-09, version 8.1* The app wants you to check in with the server when they come to take the order and they don’t have anything to scan the barcode. ItIt took three times scanning the receipt to get the app to recognize the correct barcode. Only print or barcode on the receipt or go back to having the server enter our numbers. ### 1/5 — True feedback *2026-05-05, version 8.0* I honestly don’t understand why it’s so difficult for the app to be do inconsistent with rewards/scanning receipts/applying using previous earned rewards. Apparently during my visit the system was down couldn’t even add an offer or earn my points … just frustrating overall. ### 1/5 — Problem with app *2026-02-19, version 7.14* Always have problems using app. ### 1/5 — Disastrous *2026-02-16, version 7.14* The app hasn’t been functional in 2 years. ### 1/5 — Impossible to sign in to account *2026-02-07, version 7.14* There is a bug that won’t allow me to sign in. Some issue with migrating to the new system. ### 1/5 — Horrible app *2026-01-01, version 7.14* Please do not attempt to use this train wreck of an app. Just go on the internet and log in, you can thank me later ### 1/5 — Good restaurant, terrible app *2025-06-10, version 7.14* The app is always crashing, signing you out, and or buffering. It’s a poorly integrated version of the website and makes the app incredibly frustrating to operate. You’re better off just ordering from the website. I don’t believe rewards are exclusive to the app and the reward system isn’t that great anyways. ### 1/5 — Can’t get past login screen *2025-06-09, version 7.14* Both options to sign in and create an account just throw you to their homepage in a browser within the app. No option to sign in on the mobile website either. ## Most praised reviews (10 highest-rated) ### 5/5 — Great Place *2026-06-17, version 8.1* Ribeye Steak ### 5/5 — Great Restaurant *2026-05-31, version 8.1* Great place to eat. Everything is great. People, atmosphere…A+ ### 5/5 — 👍 *2026-05-17, version 8.1* So happy the app is back!!! ### 5/5 — Owing Mills Shout out !!!! *2026-05-14, version 8.1* Had the best time at Fridays tonight. Miguel our server provided excellent service. Owings Mills location is showing off lol. I have had great service my past several visits. Keep up the good work. ### 5/5 — The TGI Fridays app is not working *2025-06-08, version 7.14* I like the app but it’s not working on my iPad 8th generation tablet ### 5/5 — Points *2025-02-17, version 7.14* I go to Fridays couple times a week and I always make the server enter my number before I pay and it never registers my points. Ever since this app update it been the worst. Your points would update right then and there and u would be able to scan with the old app ### 5/5 — Unable to login *2024-10-03, version 7.14* When I enter my email it takes me to the create a profile page even though I already have an account. ### 5/5 — Always enjoy going to Friday’s! *2023-08-04, version 7.13* The food is great and servers are terrific… special shout out to Alexis in Levittown who sets the bar for what service staff should strive to be! ### 5/5 — New Update! *2023-06-01, version 7.12* Absolutely loving the new updates to the app! ### 5/5 — Sleek and easy to use! *2023-05-31, version 7.12* I eat at TGI maybe once or twice a month and get take out most of those times. The app is modern, sleek, and very easy to use! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*