# TGV

> Movie ticket booking and cinema management app with showtimes and reminders. (iPhone/iPad app by TGV Cinemas Sdn Bhd.)

- Source: https://appshunter.io/ios/app/tgv/id6466132086 (this page in markdown: same URL + `.md`)
- Developer: [TGV Cinemas Sdn Bhd](https://appshunter.io/developer/682997888)
- Category: Entertainment
- Price: Free
- Rating: 1.80/5 from 5 App Store ratings · 57 written reviews indexed
- Age rating: 17+
- Requires: iOS 16.6 · 80 MB
- Languages: English
- Released: 2024-01-21
- Data updated: 2026-09-09
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/tgv/id6466132086/reviews.md

## What is TGV?

Here are the 10 exciting features:​

Biometric ID: Sign in safer, faster, and easier.
Favourite Cinemas: Set your favourite cinemas as a shortcut to ticket booking page. 
Showtimes: View showtimes at your favourite cinema and nearby locations. 
Quick View: See your orders quickly.
Parking Recommendations: Get parking recommendations to park closer to the cinema.
Navigation: Get directions with one tap to the cinema location via Google Maps or Waze. 
Sync Calendar: Sync bookings with calendar to avoid forgetting or double-booking movies. 
Notifications: Get alerted before the movie.
Reminders: Set reminders for upcoming new movies. 
Manage MovieClub Rewards: Track MovieMoney and redeem rewards easily. 
​
Watching movies is now easier than ever!

## Key features

- Biometric login
- Favorite cinemas
- View showtimes
- Parking recommendations
- Navigation to cinema
- Sync bookings with calendar
- Movie reminders

## What do users think of TGV?

Overall sentiment: negative

**Pros**

- 👍 Easy registration and booking
- 👍 Improved UI and user-friendliness after upgrade
- 👍 Convenient check-in process
- 👍 Easy to redeem movie money/points
- 👍 Intuitive UI, reliable and fast
- 👍 Personalised and user-friendly
- 👍 Better UX and easier booking
- 👍 Fast customer service response

**Cons**

- 🐛 App not loading/stuck at logo
- 🐛 Unable to sign in/login issues
- 🐛 Password reset not working
- 🐛 Payment failures
- 🐛 App is buggy and not user-friendly
- 🐛 Old app was better
- 🐛 Crashes frequently
- 🐛 Navigation is counterintuitive
- 🐛 Lacks basic functionalities
- 🐛 Customer support unresponsive/generic
- 🐛 Slow loading times
- 🐛 Inconvenient movie browsing
- 🐛 Transaction failures
- 🐛 Existing points missing after update
- 🐛 Unclickable interface
- 🐛 Authentication loop
- 🐛 Sensitive info requested via email
- 🐛 Backend hangs during payment
- 🐛 No apology for issues

**Commonly reported bugs**

- Backend hangs during payment
- App is not loading
- Unknown error message during PIN entry
- Email used for account creation cannot be used for login
- Error message 'Something went wrong' during login/password reset
- App jams during PIN stage for new account setup
- Unexpected error during login even with correct password/OTP
- Error message 'Please try again later' for password change
- Transactions rejected when redeeming points
- Endless authentication loop
- Wrong password error even with correct credentials
- App hangs and checkout fails
- Payment failed for eWallet and credit card
- Order failed several times after latest update
- No response from customer support after sending emails
- Absence of search function
- Cannot see or give ratings for movies
- Screen goes white during payment approval
- Cannot find specific movies
- Login shows 'invalid account or password' even after reset
- Sign up shows 'email already registered' but cannot log in
- Password reset successful but login fails
- Existing points missing after changing to new app
- Cannot properly log in
- Transaction failed after approving secure2u
- Sign-in button doesn't work
- App reacts slowly and crashes
- Bug in applying movie club points causing both tickets to become senior
- Unable to log in even with correct password or after reset
- Reset password many times but still cannot sign in
- Cannot login after reset password
- App lagging heavily
- Cannot check past bookings
- Cannot open app using biometric ID
- Spam notifications about gift card voucher usage
- Transaction history unavailable
- Missing booking history
- No OTP number sent for login
- Unable to update details, specifically birthdate set to 2024
- Listing of movies in specific cinema is frustrating, no option to change view
- No trailer playback
- Cannot see movie times easily, need to click each movie
- App crashes, especially during peak hours
- Loyalty program integration issues
- Transaction history unavailable after installing new app
- Cannot redeem points because tickets became senior
- Existing points went missing
- Cannot access existing points
- New app is redundant, doesn't show timings on cinema list view

**Most requested features**

- Show door location on seat selection page
- Add search bar for movies
- Allow users to give ratings for movies
- Add FAQ section
- Support for Apple Wallet
- Revert to old app layout or improve new one significantly
- Allow guest account for ticket purchase
- Add trailer playback
- Improve UI/UX for seat selection (red vs blue)
- Enable swipe left/right for back navigation

## Recent user reviews (10 of 57)

All indexed reviews: https://appshunter.io/ios/app/tgv/id6466132086/reviews.md

### 2/5 — One of the worst apps

*2025-08-15, version 1.1.9*

You can see but you can’t buy through the app because something in their backend always hangs when it comes to the payment. It’s been happening for over a year or two. Complaining to their customer service is pointless as no one responds and if they do, they ghost you after that.

### 4/5 — door location

*2025-07-24, version 1.1.8*

i have a suggestion, please also show where’s the door located at the seat selection page because sometimes we don’t know we came in from down stairs or upstairs. it will be easier for OKU to choose their seat.

### 1/5 — tgv's attempts in scamming customer

*2025-06-28, version 1.1.5*

had worst technical issues during screening and the staffs promised full refund of rm120 but i had to be the one that chase them since they havent follow up my refund case even after a month of waiting while other customers had received theirs. no apology was expressed at all and they also threatened me to give my FULL 16 DIGIT BANK CARD NUMBER or i wont get my refund back. imagine asking sensitive private info like that via email and claimed it will be confidential and safe lol they think im that stupid. GSC would never failed me like this. overall; rude, unprofessional, lack of empathy and insensitive, incompentent and zero introspection!!! yall better not choose them as your to-go cinema.

### 1/5 — Apps is not loading

*2025-05-24, version 1.1.4*

Apps is not loading at all. Stuck at the TGV logo & won't go to the next page at all. Been trying since 10am today. Have tried to install & uninstall but still not working. I have also tried using wifi & 5G but the apps still not loading.

### 1/5 — Unable to sign in

*2025-04-02, version 1.1.2*

When I try to create a new account, and after it ask me to enter my pin it will always get an unknown error message and the email I entered it will be “used“ and can’t be use to create account. When I try to use the email to login it ask for my password which I never had the chance to set it

### 1/5 — Not able to log in my ID for more than month

*2025-03-27, version 1.1.2*

Even after I changed my password, it kept showing an error message saying, “Something went wrong.” Is TGV ruining its own business? Because of this issue, I had to go to another mall, which is a bit farther from my house, to watch a movie at GSC. I think GSC would thank TGV for sending business their way.

### 1/5 — Stupid app

*2025-03-27, version 1.1.2*

This stupid app doesn’t allow you to purchase ticket using guest account. While I’m setting up new account, it jammed me during the pin stage and my email no longer new. While resetting password only show error, multiple stupid error message showing. If you don’t want to let us buy ticket. Just delete this stupid app

### 2/5 — Login system

*2025-03-22, version 1.1.2*

Very dissapointed of the log in system …everytime book ticket need to log in and when log in even no problem of the password or otp also come out unexpected error .Sign up a new one also same …. Why cannot just book as a guest

### 1/5 — Can’t login

*2025-03-22, version 1.1.2*

Very bad experience of trying to login. The response very slow, and tried few times can’t login.

### 2/5 — Password change

*2025-03-03, version 1.1.2*

I am unable to change my password. It kept saying error please try again later. Well, i am trying again for a while and the same error kept popping up. I expected better from this app.

## Frequently asked questions about TGV

### What does the TGV app do?

The TGV app simplifies the movie-going experience by allowing users to view showtimes, book tickets, and manage their movie club rewards. It offers features like biometric login, favorite cinema shortcuts, and parking recommendations.

### What are the key features of the TGV app?

Key features include biometric ID for faster sign-in, setting favorite cinemas for quick booking, viewing showtimes at nearby locations, parking recommendations, and navigation to the cinema. It also offers calendar sync for bookings and reminders for upcoming movies.

### Is the TGV app free to use?

Yes, the TGV app is free to download and use. The provided information indicates it does not have in-app purchases or ads, suggesting a completely free experience for users.

### How does the app help manage movie bookings?

The app helps manage movie bookings through features like syncing your bookings with your calendar to prevent forgetting or double-booking. You also receive notifications and reminders before your movie starts.

### Can I get directions to the cinema with this app?

Yes, the app provides one-tap navigation to the cinema location via Google Maps or Waze. This feature ensures you can easily find your way to the theater.

## Version history (last 5 releases)

### 1.1.29 — 2026-05-12

A little upgrade dropped. Now your TGV experience has the same vibe as that friend who leans in during the action scene and whispers, “Eh, this one sure gempak.”

### 1.1.28 — 2026-04-23

A little upgrade dropped. Now your TGV experience has the same vibe as that friend who leans in during the action scene and whispers, “Eh, this one sure gempak.”

### 1.1.27 — 2026-02-12

A little upgrade dropped. Now your TGV experience has the same vibe as that friend who leans in during the action scene and whispers, “Eh, this one sure gempak.”

### 1.1.26 — 2026-02-04

A little upgrade dropped. Now your TGV experience has the same vibe as that friend who leans in during the action scene and whispers, “Eh, this one sure gempak.”

### 1.1.24 — 2026-01-27

A little upgrade dropped. Now your TGV experience has the same vibe as that friend who leans in during the action scene and whispers, “Eh, this one sure gempak.”

## Apps similar to TGV

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [Forum Cinemas Latvia](https://appshunter.io/ios/app/forum-cinemas-latvia/id1612229423) | — | Free | Entertainment |
| [Popcorn: Movie showtimes](https://appshunter.io/ios/app/popcorn-movie-showtimes/id435693708) | 3.3 (37) | Free | Entertainment |
| [Cinema & Movie Tickets - Qino](https://appshunter.io/ios/app/cinema-and-movie-tickets-qino/id6741431128) | 5.0 (2) | Free | Entertainment |
| [MoFlix! - Movies & TV Shows](https://appshunter.io/ios/app/moflix-movies-and-tv-shows/id6738633422) | — | Free | Entertainment |

## More apps by TGV Cinemas Sdn Bhd

- [TGV Cinemas](https://appshunter.io/ios/app/tgv-cinemas/id682997885)

All apps by TGV Cinemas Sdn Bhd: https://appshunter.io/developer/682997888

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-09.*