# Thai Airways — Smooth as silk

> Official mobile app for booking flights, managing reservations, and loyalty program. (iPhone/iPad app by Thai Airways International Public Company Limited.)

- Source: https://appshunter.io/ios/app/thai-airways/id1393912966 (this page in markdown: same URL + `.md`)
- Developer: [Thai Airways International Public Company Limited](https://appshunter.io/developer/1374072448)
- Category: Travel
- Price: Free
- Rating: 3.30/5 from 218 App Store ratings · 486 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.1 · 157 MB
- Languages: American English
- Released: 2018-11-05
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/thai-airways/id1393912966/reviews.md

## What is Thai Airways?

Discover the all-new THAI mobile app experience.

Effortlessly explore deals and promotions, book flights, manage your check-in and reservation and earn and spend Royal Orchid Plus miles.

With the new design, we will regularly enhance the app with new features to deliver the Smooth as Silk experience our travellers expect. In this first release we are starting with:

* A new home screen showing your upcoming trips, a count-down to your check-in, promotions and fare deals and your Royal Orchid Plus membership status.
* Intuitive flight booking for your next vacation, business trip or short getaway and now you can pay with cash + miles too!
* Simple management of your booking, seat and meal selection and the ability to book special service requests with ease.
* Real-time notifications for flight status, booking changes, fare deals, promotions and more.
* Book a car, a hotel, travel insurance and other services to ensure your trip is a seamless experience (applicable for select markets).
* Check-in as early as 24 hours prior to departure and download your boarding pass.
* Access onboard magazines and preview inflight entertainment, all from the app.
* Biometric sign-in to ensure secure and convenient access to your bookings, past trips and Royal Orchid Plus membership information.
* Help and assistance whenever you need it, through our dedicated customer service features and virtual assistant.


Welcome onboard and experience the Royal Orchid Service

## Key features

- Explore deals and promotions
- Book flights and manage reservations
- Earn and spend loyalty miles
- Real-time flight status notifications
- In-app check-in and boarding pass
- Book ancillary travel services

## What do users think of Thai Airways?

Overall sentiment: negative

**Pros**

- 🚀 Easy to navigate
- 👍 Smooth transactions
- 🚀 Fast and simple booking
- 👍 User-friendly interface
- 👍 Straightforward app
- 👍 Great improvements
- 🚀 Quick response

**Cons**

- 🐛 Buggy and crashes frequently
- 🐛 Unstable and unresponsive
- 🐛 Glitches and errors
- 🐛 Compatibility issues with newer devices
- 🐛 Lacks essential functionalities
- 🐛 Redirects to website too often
- 🐛 Poor user experience

**Commonly reported bugs**

- Online check-in not working
- Cannot log in to ROP account
- Booking process often fails or gets stuck
- Passenger details cannot be updated
- App crashes when trying to search for flights

**Most requested features**

- Ability to manage Royal Orchid Plus (ROP) account within the app
- Implement e-tickets and Apple Wallet integration
- Add multi-city booking option
- Provide gate information and flight status updates
- Support for multiple languages including Japanese

## Recent user reviews (10 of 486)

All indexed reviews: https://appshunter.io/ios/app/thai-airways/id1393912966/reviews.md

### 1/5 — Mr

*2026-08-21, version 10.7*

The app is not user friendly, the doesn’t allow to edit personal information it is disabled

### 1/5 — Beware! Auto-Change Seat Selection

*2026-08-15, version 10.7*

Do not use this app, it’s super buggy and caused me to lose the seat I had paid for and they can’t seem to change it back.  I paid extra for the seat I previously had but now it auto-moved me to some center seat.  They now asked me to send an email to get refund of the seat I had paid for.

### 1/5 — Review

*2026-08-09*

Such a useless app i have ever seen , always the server is down , tried booking multiple times , worst to the extreme

### 1/5 — Absolutely useless

*2026-08-04, version 10.6*

Thailand should be embarrassed by the poor functioning of this app. It always knocks back my credentials so I reset my password and it still knocks it back. I don’t think I’ve ever seen a worse useless app. I shudder to think about what else they botch up! I booked with another airline out of frustration!

### 1/5 — Royal Orchid flop

*2026-07-30, version 10.5*

Unfortunately my experience with the Thai Airways app has been a huge disappointment. Between passwords and pin numbers and being logged out, it’s impossible to reset your password when you’re sent a new pin and there is no where to enter this. Despite asking for help, absolutely zero customer service. For a fantastic airline this side is a massive failure. Please get it sorted Thai airways.

### 3/5 — Email OTP to GMAIL

*2026-07-29*

I am unable to update my passport details as there is no email otp coming to my gmail account. I am using an Iphone 15 pro max.

### 3/5 — Obvious wins left out

*2026-07-22, version 10.4*

App functions fine - but really, a web view for check in that’s just your site? Also because you load your site in a web view for check in the deep links for add to apple wallet don’t work at all - and then there is no way to get the apple wallet boarding pass via the normal site. Legit just get Claude to build you the same check in flow you have on web on native, it’s not that hard guys.

### 1/5 — Unable to check in

*2026-07-05, version 10.3*

App is terrible. Doesn’t even let you check in multiple passengers.

### 1/5 — Worst AP for airline I ever used

*2026-07-05, version 10.3*

I fly all over and have many airline apps downloaded.  Thai Airways, both online and the app is the bottom of the barrel for me.  Had to go through the sign up process 3 times before it would finally let me sign in.  Then when I put in my booking and found my flight a went to view my selected seat, the AP crashed and now I can’t seem to find my flight anymore.  Same experience online as with app.  And both are incredibly sluggish and slow.  Just a terrible experience.  On my way to Chiang Mai airport 3 hours early for my flight to hongkong just to make sure I have extra time encase I run into trouble.  

Good inflight service but terrible terrible on line and AP performance!

### 1/5 — Horrible app doesn’t work

*2026-06-21, version 10.1*

I spent 15 minutes creating an account to find out I can’t log in for no reason. Then tried to sign in with Google and get a message saying first name can’t contain numbers….i wasted so much time trying to use the app. Unbelievable

## Frequently asked questions about Thai Airways

### What can I do with the Thai Airways app?

The app allows you to explore deals, book flights, manage your reservations, check in for your flight, and earn or spend Royal Orchid Plus miles. You can also access onboard magazines, preview inflight entertainment, and book ancillary services like car rentals and hotels.

### How do I manage my booking in the app?

Once you have booked a flight, you can easily manage your booking within the app. This includes selecting your seat, choosing your meal, and making special service requests. You can also view your upcoming trips and access your boarding pass.

### Is the Thai Airways app free to use?

Yes, the Thai Airways app is free to download and use. There are no upfront costs associated with downloading or using the core features of the application.

### What devices is the Thai Airways app compatible with?

The app is designed for mobile devices, supporting both iOS and Android operating systems. You can download it from the respective app stores for your smartphone or tablet.

### Can I use the app to book flights with cash and miles?

Yes, the app supports booking flights using a combination of cash and miles. This provides flexibility for travelers looking to utilize their accumulated Royal Orchid Plus points towards their flight bookings.

## Version history (last 5 releases)

### 10.7 — 2026-08-11

* General performance improvements and defect fixes.
* Enhanced overall application reliability.

### 10.6 — 2026-07-31

* Improved Booking Flow for a more seamless booking experience
* Enhanced MMB (Manage My Booking) Flow for faster access to booking management features

### 10.5 — 2026-07-27

* Improved Booking Flow for a more seamless booking experience
* Enhanced MMB (Manage My Booking) Flow for faster access to booking management features
* General performance improvements
* Enhanced overall reliability

### 10.4 — 2026-07-17

* AI Chatbot integration for improved user assistance and support
* General performance improvements
* Enhanced overall reliability

### 10.3 — 2026-06-26

* General performance improvements
* Enhanced overall reliability

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## More apps by Thai Airways International Public Company Limited

- [TG Xperience](https://appshunter.io/ios/app/tg-xperience/id1374072449)
- [Cabin Connect - Server](https://appshunter.io/ios/app/cabin-connect-server/id6737184540)
- [Cabin Connect](https://appshunter.io/ios/app/cabin-connect/id6737184560)
- [Thai Crisis Connect](https://appshunter.io/ios/app/thai-crisis-connect/id6761168470)

All apps by Thai Airways International Public Company Limited: https://appshunter.io/developer/1374072448

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*