# Thai Airways — user reviews > 486 indexed App Store user reviews of Thai Airways by Thai Airways International Public Company Limited, rated 3.30/5 from 218 ratings. - Source: https://appshunter.io/ios/app/thai-airways/id1393912966/reviews - App overview in markdown: https://appshunter.io/ios/app/thai-airways/id1393912966.md - Rating breakdown: 5★ 96 · 4★ 32 · 3★ 5 · 2★ 13 · 1★ 72 ## What do users think of Thai Airways? Overall sentiment: negative **Pros** - 🚀 Easy to navigate - 👍 Smooth transactions - 🚀 Fast and simple booking - 👍 User-friendly interface - 👍 Straightforward app - 👍 Great improvements - 🚀 Quick response **Cons** - 🐛 Buggy and crashes frequently - 🐛 Unstable and unresponsive - 🐛 Glitches and errors - 🐛 Compatibility issues with newer devices - 🐛 Lacks essential functionalities - 🐛 Redirects to website too often - 🐛 Poor user experience **Commonly reported bugs** - Online check-in not working - Cannot log in to ROP account - Booking process often fails or gets stuck - Passenger details cannot be updated - App crashes when trying to search for flights **Most requested features** - Ability to manage Royal Orchid Plus (ROP) account within the app - Implement e-tickets and Apple Wallet integration - Add multi-city booking option - Provide gate information and flight status updates - Support for multiple languages including Japanese ## Newest reviews (19 of 486) ### 3/5 — Email OTP to GMAIL *2026-07-29* I am unable to update my passport details as there is no email otp coming to my gmail account. I am using an Iphone 15 pro max. ### 3/5 — Obvious wins left out *2026-07-22, version 10.4* App functions fine - but really, a web view for check in that’s just your site? Also because you load your site in a web view for check in the deep links for add to apple wallet don’t work at all - and then there is no way to get the apple wallet boarding pass via the normal site. Legit just get Claude to build you the same check in flow you have on web on native, it’s not that hard guys. ### 1/5 — Online check in issue *2026-06-05, version 10.1* The menu picks for country of citizenship are not functional and thus prevent the completion of the online check in. ### 1/5 — cannot check in for flight on the app *2026-06-02, version 10.1* why have an app if u can’t check in. came back once check in was available just to get halfway through and for the requirements to be LITERALLY IMPOSSIBLE TO COMPLETE. terrible app. the developers are idiots. ### 1/5 — Not very good! *2026-05-29, version 10.1* A useless APP when it comes to signing up to its Royal Orchid club. You go through the whole process and it sends you a one time code to confirm your email, then nothing! No follow up email to give you your member number which you need to sign in! It’s useless! ### 1/5 — Broken sign up process *2026-05-21, version 10.1* The sign up process for this app needs to be re-architected it seems. ### 1/5 — Absolutely useless *2026-05-16, version 10.1* I’m unable to check in for my flight. This is a glorified brochure, no point in even downloading it ### 1/5 — Can't add miles *2026-05-16, version 10.1* The app keeps saying something went wrong ### 2/5 — Not a very well functioning app *2026-05-08, version 10.1* I signed up to Royal Orchid membership program and completed my profile setup. However, when I later tried to sign in, I was unable to access my account for reasons that were unclear. I also attempted to sign up and sign in using my Gmail account, but this was unsuccessful on both the app and the website for iOS and OS. This has been a frustrating experience and has affected my confidence in booking with Thai Airways. What should have been a positive experience to starting to plan a holiday has instead left me feeling disappointed. I hope this issue can be resolved because I flew a few times with Thai Airways and it was always a pleasant experience. With issues trying to log in and make a booking many customers will feel the same disappointment resulting in loss of business and consumer confidence. I hope they get it right sooner rather than later and I hope this feedback will provide some insight to the developers so they can rectify the issue. ❤️ ### 1/5 — Not working *2026-05-08* for weeks now no possibility to manage flights. ### 2/5 — Redeem Miles: Freeze! *2026-05-07, version 10.1* App totally freezes when trying to redeem miles for flights ### 1/5 — Around in circles *2026-05-02, version 10.1* When I try and login, the app suggests that the session is expired however I’ve only been logged in for less than one2. It then prompts me to re-login sending an OTP to my email which never receives, and this goes around and around and around it tells me it’s sending the OTP and I never get it. ### 1/5 — Unusable app *2026-05-01, version 10.1* This app forces you to use an imperva I am human check. Once you pass it, it doesn’t progress forward to back to the app no matter what you do. Useless dated app and developers need to get their act together. ### 1/5 — Terrible glitchy app *2026-04-29, version 10.1* Password doesn’t work (it’s correct). Resetting is a nightmare. App freezes when trying to book. ### 2/5 — Mediocre *2026-04-27, version 10.1* The extra Verifications send you in a circle *. I still haven’t figured out how to add my Star alliance frequent flyer number to my existing reservation for which I have already been checked in for. The search bar is pretty worthless. ### 1/5 — Buggy, broken and bad customer service *2026-04-26, version 10.1* There is a multitude of issues with logging in to being unable to fill out details due to page is not responding and just to top it off when you try and unlock your account none of the buttons are applicable to even submit ### 1/5 — Great airline, terrible app *2026-04-23, version 10.1* Stuck in an infinite loop of trying to prove I am a human. Gave up and accepted that I am in fact a robot and will never be able to use the app ### 1/5 — Trip.com *2026-04-09, version 10.1* This is run by trip.com ### 4/5 — Narrow minded. *2026-04-01, version 10.0* This app detects your location, and only allows you to pay in the local currency. What if Thailand is not my home country, and I wish to pay in my home country’s currency, using my credit card? Air tickets are expensive enough already, without adding the exchange fees that my credit card will want. The last time I wanted to fly home, I flew with Qatar Airways because they let me pay in whatever currency I wanted. Surely Thai Airways can understand that not everyone wants to pay with Thai baht, just because they’re currently in Thailand ?? I can think of at least 2 reasons. Without even trying. You want Thai Airways to be a world leader, you need to think outside of your narrow views. ## Most critical reviews (10 lowest-rated) ### 1/5 — Mr *2026-08-21, version 10.7* The app is not user friendly, the doesn’t allow to edit personal information it is disabled ### 1/5 — Beware! Auto-Change Seat Selection *2026-08-15, version 10.7* Do not use this app, it’s super buggy and caused me to lose the seat I had paid for and they can’t seem to change it back. I paid extra for the seat I previously had but now it auto-moved me to some center seat. They now asked me to send an email to get refund of the seat I had paid for. ### 1/5 — Review *2026-08-09* Such a useless app i have ever seen , always the server is down , tried booking multiple times , worst to the extreme ### 1/5 — Absolutely useless *2026-08-04, version 10.6* Thailand should be embarrassed by the poor functioning of this app. It always knocks back my credentials so I reset my password and it still knocks it back. I don’t think I’ve ever seen a worse useless app. I shudder to think about what else they botch up! I booked with another airline out of frustration! ### 1/5 — Royal Orchid flop *2026-07-30, version 10.5* Unfortunately my experience with the Thai Airways app has been a huge disappointment. Between passwords and pin numbers and being logged out, it’s impossible to reset your password when you’re sent a new pin and there is no where to enter this. Despite asking for help, absolutely zero customer service. For a fantastic airline this side is a massive failure. Please get it sorted Thai airways. ### 1/5 — Unable to check in *2026-07-05, version 10.3* App is terrible. Doesn’t even let you check in multiple passengers. ### 1/5 — Worst AP for airline I ever used *2026-07-05, version 10.3* I fly all over and have many airline apps downloaded. Thai Airways, both online and the app is the bottom of the barrel for me. Had to go through the sign up process 3 times before it would finally let me sign in. Then when I put in my booking and found my flight a went to view my selected seat, the AP crashed and now I can’t seem to find my flight anymore. Same experience online as with app. And both are incredibly sluggish and slow. Just a terrible experience. On my way to Chiang Mai airport 3 hours early for my flight to hongkong just to make sure I have extra time encase I run into trouble. Good inflight service but terrible terrible on line and AP performance! ### 1/5 — Horrible app doesn’t work *2026-06-21, version 10.1* I spent 15 minutes creating an account to find out I can’t log in for no reason. Then tried to sign in with Google and get a message saying first name can’t contain numbers….i wasted so much time trying to use the app. Unbelievable ### 1/5 — 진짜 이거 만든 개발자 찾아서 코딩 좀 가르쳐 주고 싶다 *2026-06-12* 자동 로그인 기억하기 설정 해도 매번 메일로 인증 받아야 하고 예약 정보 다 입력 하고 나서 오류 나거나 초기화면으로 돌아가는 문제 자주 발생 함 앱 초기 화면에서 로그인을 했는데 예약 정보 입력 하면서 무슨 로그인을 또 요구 하고 보안 OTP는 왜 이렇게 자주 요구 하는지 이해도 안가네. 만든 개발자 뇌를 열어서 우동 사진 만들었는지 확인해 보고 싶다. 예약 하다가 오류 나고 팅기고 30분 째 오기로 다시 해 보다가 그냥 내가 졌다.. 트립가서 예약 할게. iPhone 10년 넘게 사용 하면서 앱 리뷰는 처음 달아 보네.배민 리뷰 이벤트도 그냥 귀찮아서 안 하는 인간인데 이앱은 꼭 리뷰 달아 줘야 되겠다 ### 1/5 — Worst App *2026-06-05, version 10.1* The developer should be fired. I cannot log in. What a waste of time. ## Most praised reviews (10 highest-rated) ### 5/5 — Smooth as silk and service with flair *2026-05-19, version 10.1* Thailand is the best for tourist to visit and it offer with different regions with different activities for tourism with ecology system. Thai airway offer different class suit with your budge with many flights with different time per day and direct flight to bkk like TG 472 to from Bangkok to Sydney as was favourite night flight and arrive mid morning. It such a perfect time to landing and different trafficking at the airport on arrival. The seat is comfy and the Thai airway offer different variety of inflight catering by rotating clean food and beverages on consumption to a passenger depend on destination. Every crew be aware of intoxicate on the flight and we show we care of elderly people as they could get sick from drinking in the air . A tip is no one won’t eat rich food or heavily drink when they travel long flight as is with air pressure and feel uncomfortable for digestion mainly to move or adjust yourself in the limited of a seat movement . I would prefer light meal, not too rich in contented with rich sauce but lightly sauce is a must to consider when u do inflight catering , more clean fruit , salad or less steam veg as is over heat and not look fresh and with dessert with a small portion but more biscuit with cheeses and nuts as Aussie love it when they drinking. We should upgrade the wine or cut cost in food but increase a small cost in beverage on demand just to control a budget by not too spend or over limited . It is safety with security on boarding every flight as flight crew has been train with emergency procedure like CPU or first aid certificate is a must to rescue the minor passengers to survive before escalate to a doctor or nurse who might boarding on the same flight with you to assist u. Good morning this is captain speaking and now we approach to Longford smith international airport , there could be a turbulence and pls fasten your seatbelt and adjust the seat up right role. The crew will give you a declaration form to fill in and pls dispose the food , fruit item as is require for Australian immigration multi culture. please declare if u have food or tick in an appropriate box section and all the crew will advise you if you unsure the item pls tick YES to avoid the big penalty fine as the bag could get an xray with training dog and suspicious activity or item will escalate to a custom by searching and make sure you have a good answer if they interrogate you and make sure you have a right passport or visa to entry Australia as they now strictly up coming passenger mainly different categories of sub class visa and pls be aware as u require to comply for an entry condition of Australian government and u must adhere without fail to avoid cancellation of visa or the next flight back to your original flight as u could get banned and good evening , good bye and wish you luck and all the best as it will be stored on database and red flag . ### 5/5 — 진입이 안됩니다 *2025-09-25* 아래 리뷰와 똑같은 증상이 있습니다 2-3일 전부터 앱 실행이 되지 않습니다 흰 화면만 보입니다 ### 5/5 — Password reset nightmare *2025-06-17, version 9.2* God forbid if you need to reset your password. The whole process is broken and keeps sending me back to the 1st step. On top of that, the so-called 24 hour call center will never pick up your calls. No support in other countries neither. How the most loved airlines has fallen in the past 20 years. This is just sad. ### 5/5 — 画面が真っ白 *2025-02-08* 数週間前に以下のトラブルがありましたが、アプデされて快適に使えるようになりました♪ 修正してくれてありがとう！これからも期待しています。 過去の投稿↓ このアプリから航空券を購入しました。購入確認のメールもきました。しかし、次のタイミングでアプリを開くと、画面が立ち上がりません。画面は真っ白のままで何も反応がありません。ずっと真っ白ままです。 早く改善をお願いします！！！3月のタイ旅行楽しみにしてるからそれまでに修復してください！！ ### 5/5 — Toll *2024-08-12, version 8.7* Online Check in hat schnell und gut funktioniert ### 5/5 — New app is great *2024-05-20* New version of this app is fast and have multiple options for users. ### 5/5 — Nouvelle application tres bien *2024-05-02, version 8.4* Je change mon commentaire nous pouvons ajouter les voyages a venir. Beau design pour cette nouvelle interface, fluide et riche en informations 👍 C’est juste dommage d’avoir perdu la trace de mon historique des voyages passés. ### 5/5 — Fresh new look app for Thai Airways *2024-04-24, version 8.2* Nice and clean look with this new app. More smooth and stable than previous version. But still need to include some more features in the app more than just link to website. ### 5/5 — Easy *2023-10-27, version 8.1* Thank you Thai airways you make booking a flight easy with those who have a disability way to use . Cheers ### 5/5 — การใช้งานแอลิเคชัน *2020-11-23, version 7.4.1* ใช้ง่าย --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*