# Thai Lion Air — user reviews > 68 indexed App Store user reviews of Thai Lion Air by PT. KABIN KITA TOP, rated 3.80/5 from 327 ratings. - Source: https://appshunter.io/ios/app/thai-lion-air/id892749109/reviews - App overview in markdown: https://appshunter.io/ios/app/thai-lion-air/id892749109.md - Rating breakdown: 5★ 209 · 4★ 24 · 3★ 6 · 2★ 9 · 1★ 79 ## What do users think of Thai Lion Air? Overall sentiment: negative **Pros** - 👍 Promising initial appearance - 👍 Excellent service from start to finish (rare) - 👍 Easy to use (rare) **Cons** - 🐛 App broken/doesn't work - 🐛 Useless app - 🐛 Clunky and hard to find info - 🐛 No way to log in/sign up - 🐛 Cannot manage bookings - 🐛 Check-in redirects to website - 🐛 Flight search broken - 🐛 Payment issues (failed transactions, charged but not booked) - 🐛 Cannot add existing bookings - 🐛 App crashes/reloads endlessly - 🐛 Airport search not working - 🐛 Booking process times out quickly - 🐛 Foreign cards not accepted - 🐛 Customer service unresponsive - 🐛 Geoblocking website access - 🐛 Basic and frustrating - 🐛 Does not recognize airports - 🐛 No way to log into account - 🐛 Cannot change seats - 🐛 Cannot remember flight - 🐛 Cannot book flights - 🐛 Cannot add booking - 🐛 Data retrieving failed - 🐛 Website also problematic - 🐛 Last name character limit error - 🐛 JSON error during booking - 🐛 High baggage fees (not app specific but impacts perception) - 🐛 Slow and clumsy in English **Commonly reported bugs** - Check-in button directs to webpage - Other options don't do anything or redirect to website - Forever loading icon - App broken, impossible to search for flights - No way to add existing bookings - Search is broken - App loads but nothing else happens - Cannot log in or manage bookings - App doesn't work at all - Unable to book flights or add booking - Check flight status button doesn't work - Booking times out with short countdown - Foreign cards not accepted - Duplicate booking error - Customer service on hold for an hour with no answer - No longer option to pay at 7-11 - Designed for Thai nationals only - App and ticket purchase at airport can't align - Unable to log in or retrieve booking - Other buttons simply don't work - Endlessly reloads - Kicked out when selecting seats - Flight mysteriously sold out - Cannot select an airport when booking - Cannot add existing booking - Payment failed but charged card - Cannot duplicate booking - Cannot cancel previous booking - Payments don't work - Emails don't work - No where to login - Payment using credit card is a nightmare - Transaction failed but charged card - Cannot manage bookings, change booking, or find bookings - Does not recognize airports in Bangkok - Cannot find airports by code or city name - Keeps taking user back to review summary page - Transaction failed, booking not complete, but credit card charged - Cannot sign into App to show history and status - Error message for wrong card expiry date, but won't allow rectification - App shows flight booked, then says no booked flights - App won't book new flight due to existing booking - Card expiry date quirk (year changes month) - No confirmation email received - Cannot see text while typing review - App says no flights available - Website credit card page times out - App won't accept credit cards from North America - Cannot pay using counter service - Doesn't stay logged in - Login fields disable - Declined credit cards, time outs - App crashes and closes - App crashes after a few seconds - App doesn't work - Wont allow to add booking - Doesn't work properly - Cannot add bookings - JSON error - Lastname_wrong_count error - Does not show booked trip - Cannot purchase flights by visa or MasterCard - Cannot purchase additional luggage - Cannot check in online - Full of bugs and errors - Try to switch days more than 4 days while checking ticket, shows no flight - New issues every update - Chaos at check in due to unclear baggage policy - Cannot compute third party booking - App won't recognize booking number - App is slow and clumsy - App does not give ability to book One-Way travel - Data retrieving failed - Verification time pending 4 hours - Application is stopped, not working **Most requested features** - Ability to log in and manage bookings - Ability to add existing bookings - Improved flight search functionality - Fix payment processing issues - Allow short last names - Route map with accurate destinations - Option to continue booking after timeout - Fix website issues - Improve customer support responsiveness - Allow one-way travel booking - Ability to update or delete saved credit card information ## Newest reviews (14 of 68) ### 2/5 — Nothing works. *2026-01-19* App loads and looks very promising. Nothing else happens besides the forever loading icon. Useless in the end. So sad. ### 1/5 — Useless app *2025-12-05, version 8.4* Doesn’t do anything ### 1/5 — Can’t logging unusable *2025-10-30* Terrible app. There is nowhere for me to log in and manage my logging so it forces me to go to the web site. I don’t know why there is an app if you cannot log in and manage your tickets and check in. ### 1/5 — No way to log in *2025-09-27, version 8.1* Literally no way to log in or sign up for an account… ### 1/5 — App does not work at all *2025-08-20, version 8.0* Unable to book flights or add your booking. This app is a waist of time it does not work at all. Unable to do anything !! ### 1/5 — Worthless app *2025-08-20, version 8.0* Does not allow sign in and does not recognize existing booking. Check flight status button doesn’t work and the check in option simply transfers you to the website which you could do without the app. ### 1/5 — Why so little time to complete a booking??? *2025-06-14, version 7.9* Guys - sort it out. When the time expires, simply ask ‘would you like to continue’…..don’t end the whole booking. Just utterly dumb ### 1/5 — Not fit for purpose *2025-04-16, version 7.9* Massively glitchy It has a 9 minute countdown to complete your booking, foreign cards not accepted. If your booking times out but you cant make another for 24-48 hours as it will say duplicate booking. Tried to call customer services and was on hold for an hour with no answer. No longer an option to pay at 7-11. Seems to be designed for Thai nationals only. ### 1/5 — Useless *2025-02-20* The app doesn’t work for anything. ### 1/5 — App and ticket purchase at airport can’t align. *2025-01-30, version 7.6* Rubbish app. ### 1/5 — Not working *2025-01-22, version 7.6* I am unable to log in or retrieve the booking I purchased on your website. ### 2/5 — Not usable *2025-01-10* Save the download and use BookCabin since that’s where you will be sent to when you hit check in. The other buttons simply don’t work. ### 1/5 — Doesn’t work! *2024-12-21* Why bother making an app when it just doesn’t work! Endlessly reloads. Lord help us if this company is flying places and cant even make a cell phone app. I’ll gladly take my life elsewhere. ### 1/5 — Does not work *2024-08-18* When booking a flight, it’s not possible to select an airport. No matter what you type in and search for (Bangkok, DMK, etc) it says can’t find any airports. ## Most critical reviews (10 lowest-rated) ### 1/5 — This airline has deceptive business practices *2026-06-12* deceptive business practices: reservation system only asks for first and last name, then when you arrive at the counter, they say you need to add your middle name, and charges a $22 usd fee to make the change. The app also doesn’t work. I can’t see my reservation. There’s not even a place to write in my reservation number ### 1/5 — Worst app ever! *2026-05-14* You can buy tickets but you cannot log in or check your bookings. Just use the website. This app is completely worthless! ### 1/5 — No check in function *2026-03-31* Downloaded to check in using an app instead of navigating their website. The function is not available. The check in button in app directs you to a webpage, which then tells you to check in via a different website/app (BookNow). ### 1/5 — Trash *2026-03-13* You can only book flights. If you choose any of the other three options they don’t do anything or take you to the website. The 3 bars have the same options on the Home Screen, a contact list and a “Rate 5 stars”. At least I got a quick link to rate this app 1 star. You’re an airline that has people’s lives in your hands every single day. Do better. ### 1/5 — App broken *2026-02-24, version 8.6* This app doesn’t work at all. Impossible to search for flights. Junk. ### 1/5 — Useless app *2026-02-15, version 8.6* There’s no way to add existing bookings and the check in button launches the browser, so the app appears to do nothing useful whatsoever. ### 1/5 — Just awful *2026-01-07, version 8.4* Can’t even remember your flight. No place to get an account. Can’t change seats. ### 1/5 — Absolute waste of time! *2025-12-23, version 8.4* Useless app and a complete waste of time, even their website didn’t work. Went straight to AirAsia and got my tickets within mins. ### 1/5 — We’re already in a 25 minute delay- & the captain will not disclose the issue *2025-12-22* We paid an excessive price to fly this airline, and our flight is now in a 30 minute delay, and not even flight crew or captain will not disclose the reasoning behind the delay. This is the last time I will be flying Thai Liar Air ### 1/5 — No way to log in *2025-12-14, version 8.4* No way to log into account or manage bookings. Search is also broken. ## Most praised reviews (10 highest-rated) ### 5/5 — Lion Service. *2025-09-23* Excellent service from start to finish. ### 5/5 — Ok *2025-09-22, version 8.0* ชอบมากค่ะแอพนี้จะใช้บริการตลอด ### 5/5 — Kick you out *2024-12-16* Once all info entered tried to select seats and was kicked out as soon as I clicked on a seat. Went back in and now said flight was sold out. Tried another flight that had plenty of seats and was kicked out again. Another flight had mysteriously sold out in 90 seconds. Has plenty of bugs that need fixed. ### 5/5 — Easy *2024-11-10* Love the service ### 5/5 — Navigation *2023-11-28* It keeps taking me back to a review summary page. ### 4/5 — Payment and booking problem *2024-06-13* I tried to do payment from the application but the app. could not complete the process. Then I tried to book again but the app. shown me that I can not duplicate the booking. I can not cancel the previous booking from the mobile app. I had tried many method but I still could not cancel it. Finally, my partner have to use her account to book the tickets from the web site (not from the mobile app.). ### 3/5 — Website improvements required *2025-10-22, version 8.2* The website is very glitchy and the back / home button appears to have stopped working. Request for : Route map - remove destination airports that lionair do not fly to - keep it simple which is good, but make it reliable ### 3/5 — Payment Issue only in Thailand *2023-05-03, version 5.7* A few problems 1. There was now way to sign into App to show my history and status. 2. When I paid with my credit card I was positive I had input the correct information but on submitting the page for payment an Error message appeared saying I had input the wrong card Expiry date. But would not allow me to rectify the mistake. I was only able to make alternative payment at airport counter , at Big C etc. when I opened the App next day I could see my flight was booked in upcoming bookings so I decided to pay at the airport. Later on on the day of the flight I saw the App said I had no booked flights. So I attempted to book a new flight on the same flight because my flight booking appeared to be cancelled. The flight would not book on the App saying a flight in the same name was booked already. Very inconvenient because I was relying on this flight to Don Muang Airport BKk to meet with my international flight. I later made a change to my international booking and did not show to the ThaiLion flight, still not paid for. I have today booked a new flight for next week to fit my new schedule. I saw that the problem is that when you enter your card expiry date which is a 11/26 for me when you enter the year (26) the month (11) changes back to 01. If you miss this quirk of the App you submit the wrong details. And then in the ‘ Amazing Thailand ‘ style we love the App will not allow you a second chance submit another payment and you must pay at the airport. It’s great that the flight is held but the level of uncertainty and extra time required to pay at the airport is not inspiring of confidence. 3. Another gripe is I contacted Thai lion on the provided customer contact Email provided but again disappointedly received no response, there is a national holiday ongoing though. The new price I paid a week ahead of the flight was about 1700baht with 10kgs of checked baggage (270baht). 4. Disappointingly I have check my emails and junk and no email of confirmation has arrived and my confidence that one will be forth coming is at an all time low 😀 5. After paying for the flight with no confirmation email I have just been presented with a review section. I have given 3/5 stars which I believe is fair but when it comes to the review I cannot see the text I am typing. I am currently typing this review in the chat box of my line App and will copy and paste it into the review box and hope the review uploads. In summary, what a bunch of jokers. Fasten your seatbelts and prepare for takeoff….maybe. ### 3/5 — Cannot update or delete saved credit card information *2019-01-12, version 3.3.0* Please fix ASAP ### 2/5 — Clunky and hard to find info *2026-03-09* Very clunky to use, and really hard to get useful info on fare details esp baggage limits. Weird given the company is clearly driving traffic to the app by geoblocking access to the website from within Thailand. Bizarre experience --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-19.*