# Thales Customer Support

> Mobile app for registered users to manage support cases and returns. (iPhone/iPad app by Thales DIS (Singapore) Pte Ltd.)

- Source: https://appshunter.io/ios/app/thales-customer-support/id1634164632 (this page in markdown: same URL + `.md`)
- Developer: [Thales DIS (Singapore) Pte Ltd](https://appshunter.io/developer/705778388)
- Category: Business
- Price: Free
- Rating: 5.00/5 from 1 App Store ratings
- Age rating: 4+
- Requires: iOS 17.0 · 131 MB
- Languages: French (France), German (Germany), American English, Arabic, Chinese (Simplified, China), Chinese (Traditional, Taiwan), Korean, European Spanish, Finnish, Hungarian and 12 more
- Released: 2022-09-07
- Data updated: 2026-08-15
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/thales-customer-support/id1634164632/reviews.md

## What is Thales Customer Support?

Thales’ companion mobile app to the Customer Support Portal allows registered users to create and manage support cases, track returns, and update their user profile via a mobile device. The mobile app provides basic functions that allow you to stay on top of case updates, track returns, and quickly open a new case when you cannot be connected to your computer for access to the full-featured web-based Customer Support Portal. User profile information can also be updated - including phone number, preferred contact method, date/time format, and time zone.


You must be a registered user of the web-based Thales Customer Support Portal in order to use the mobile app.
You will use these credentials to also log into the mobile app.


After installing the app, tap the Thales icon to open it.
Tap the + icon to add an Instance.
In the ‘example’ field, enter the following: supportportal.thalesgroup.com
The Nickname field can be skipped, if desired.
After the Instance has been added, tap its name in the Instances list.
On the Login page, enter your Support Portal User ID and Password and then tap the Login button.

## Key features

- Create and manage support cases
- Track product returns
- Update user profile information
- Receive case updates
- Quickly open new cases


## Frequently asked questions about Thales Customer Support

### How do I log in to Thales Customer Support?

You must be a registered user of the web-based Thales Customer Support Portal. Use your existing Support Portal User ID and Password to log into the mobile app after adding the instance 'supportportal.thalesgroup.com'.

### What devices is Thales Customer Support available on?

Thales Customer Support is available on iPhone and iPad devices.

### Is Thales Customer Support free to use?

Yes, Thales Customer Support is free to download and use. It does not have any in-app purchases or advertisements.

### How often is Thales Customer Support updated?

The latest version, 20.0.1, was released on June 20, 2025. Updates are provided regularly to ensure the app functions smoothly and securely.

### What is the age rating for Thales Customer Support?

Thales Customer Support has an age rating of 4+, making it suitable for a wide range of users.

### Can I manage my user profile with Thales Customer Support?

Yes, you can update your user profile information, including your phone number, preferred contact method, date/time format, and time zone, directly through the mobile app.

### What are the basic functions of Thales Customer Support?

The app allows you to stay on top of case updates, track returns, and quickly open a new support case when you are not connected to your computer.

### Does Thales Customer Support require an internet connection?

While the app provides basic functions for on-the-go management, access to the Customer Support Portal and its full features requires an internet connection.

## Version history (last 3 releases)

### 20.0.1 — 2025-06-20

Support the new ServiceNow version

### 16.4.1 — 2023-11-22

Update Privacy Policy link

### 14.4.0 — 2022-09-07

This update includes performance improvements and bug fixes to make the Football Calendar app better for you. Feel free to send us any comments or questions through our in-app support in Settings – we’d love to hear from you.

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## More apps by Thales DIS (Singapore) Pte Ltd

- [SafeNet MobilePASS+](https://appshunter.io/ios/app/safenet-mobilepass-plus/id1056481326)
- [VoiceCard Companion](https://appshunter.io/ios/app/voicecard-companion/id1588010038)

All apps by Thales DIS (Singapore) Pte Ltd: https://appshunter.io/developer/705778388

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-15.*