# The Arsenal: Official App — user reviews > 723 indexed App Store user reviews of The Arsenal by Arsenal Football Club PLC, rated 3.10/5 from 164 ratings. - Source: https://appshunter.io/ios/app/the-arsenal-official-app/id332060637/reviews - App overview in markdown: https://appshunter.io/ios/app/the-arsenal-official-app/id332060637.md - Rating breakdown: 5★ 74 · 4★ 5 · 3★ 6 · 2★ 20 · 1★ 59 ## What do users think of The Arsenal? Overall sentiment: neutral **Pros** - 💪 Great app for Arsenal fans - 🔍 Provides comprehensive information - 📢 Keeps fans updated on the latest news and matches - 🎥 Allows watching video highlights and interviews **Cons** - 🐛 Frequent crashes and bugs - 🔑 Constant need to log in - 🕰️ Slow load times and performance issues - 🔍 Lack of landscape mode support on tablets - 📺 Unreliable live streaming and audio playback **Commonly reported bugs** - Login issues and account management problems - Frequent crashes when accessing certain sections - Inconsistent data and outdated information - Compatibility problems with newer iOS versions and devices **Most requested features** - Improved ticket management and purchasing experience - Better integration with team's social media and official website - More coverage and features for the women's and academy teams - Customizable notifications and alerts - Ability to predict lineups and score predictions ## Newest reviews (19 of 723) ### 4/5 — Nice work *2026-08-30, version 12.12.67* I do like it to see all the news cause I am a Arsenal fan and the only reason why I put 4 stars is because of you have to keep updating and upgrading it ### 2/5 — WIDGET FOR APPLE *2026-08-29* I find it a pity that there is no longer a widget from the Arsenal app, So you always had the game day on your phone. ### 2/5 — Mehhhh *2026-08-27, version 12.12.67* My beloved Arsenal. First they strike a new deal with a very questionable company for their shirt sleeve ‘billboard’ then they change their perfectly fine, easy to navigate app for whatever we have now…..sigh. At least both the men’s and women’s squads have not digressed! At least the app is free 😐COYG👊🏽 ### 2/5 — Can’t bring myself to love it as much as Arsenal *2026-08-27, version 12.12.67* I want to love the app, but the recent changes have made it tough. Please just refocus on user experience and not on big “branding moments”. I just want to come to the app to find the content I’m looking for, not some over-engineered “experience”. I’ll still come back as I love The Arsenal, but you’re make it harder to do so. ### 2/5 — Poor *2026-08-27, version 12.12.67* Despite an update the league table is still unchanged. Come on arsenal ### 2/5 — Poor Update *2026-08-26, version 12.12.67* Updated app has bugs and frustrations. Preferred the old app. Don’t like this redesigned version. ### 1/5 — Still awful *2026-08-26, version 12.12.67* Sack the team / agency, start again. The new app is RUBBISH ### 1/5 — Turn off the video *2026-08-25, version 12.12.40* There’s too much going on with the app. When I’m listening to music or a podcast I don’t want it to stop as soon as I go into the Arsenal app. The video/sound should only play for someone that actively click on them ### 1/5 — Does not update results and no info before match *2026-08-22, version 12.12.40* There is no info before matches like lineup etc all blank. It show us with 3 points last night now all blank again. It would be nice to be able to get fixture info on the different competitions rather than wading through month by month. Maybe list view its easily done ### 2/5 — Broken app *2026-08-22* Videos don’t work. Keep getting an error while playing video. It’s slow and bug ridden. ### 1/5 — Shame on you *2026-08-22, version 12.12.40* Absolutely disgusting way to treat the Arsenal fans with such a poorly app. Why the live updates and commentary disappeared from the app. Not everyone has the possibility to go to game or even to pay the extra money to watch it on TV. So the app used to give the live commentary during the game. Very disappointing last night not being able to listen to Arsenal Coventry commentary. Shame on you for treating the fans like this. ### 1/5 — Update to make it worse *2026-08-22, version 12.12.40* So the Arsenal app that was useful before…has now been turned into some flashy piece of garbage that I can’t even browse without it freezing or glitching. The purpose of this ‘facelift’ still has yet to show itself. Deleting the app and never using it again. ### 1/5 — Live streams *2026-08-21, version 12.12.40* Seems like the option for live commentary has disappeared. Glitch or lost the rights? Either way some info would be nice ### 1/5 — Awful changes *2026-08-21, version 12.12.40* Nothing works anymore. Can’t listen to the live commentary anymore. It’s slow. It’s just junk. ### 1/5 — Rubbish and no player *2026-08-21, version 12.12.40* Can’t even listen to the game anymore. Time to delete this empty shell. ### 1/5 — This is a joke, right? *2026-08-21, version 12.12.40* This is just awful. How can a top club have such a poor app. About time they ditched the 3rd rate tech company and get one that is worth working for the premier league champions and not Southern League. ### 1/5 — Can’t find live audio commentary this season. *2026-08-21* It used to show up at the front before the match but can’t find it on the app and the homepage ### 1/5 — Listen live… or not *2026-08-21, version 12.12.40* I use to be on this app every match day to listen to the game (if I couldn’t watch it). Now, for some reason, they’ve taken away that option? Or if it’s on the app it’s incredibly difficult to find as the apps layout is terrible. I’ll be deleting it now as it’s just a waste of space. Back to 5 live and TalkSport for me.. even though Jamie O’hara does my swede in! ### 1/5 — Bad *2026-08-18, version 12.12.40* Had to delete the app, will come back when it gets better ## Most critical reviews (10 lowest-rated) ### 1/5 — Complete Junk of an App *2026-09-01, version 12.12.67* Absolutely worthless. Nothing works. Fonts are messed up. Looks a bad beta version. Color selection horrible. Why can’t we get the old app back. ### 1/5 — Excellent football club, very stupid app *2026-08-31, version 12.12.67* The old app was fine. Since they updated it. It keeps getting worse and worse and now it is practically unusable, ### 1/5 — Who at Arsenal Approved this App update? *2026-08-28, version 12.12.67* Apps are supposed to improve overtime, but for some reason the dev team at Arsenal decided to go in the opposite direction. Or maybe this was a management decision. Either way, it’s now useless. The audio feature to listen to matches is deprecated. The UI for the match section is horrible. So 2 key elements gone. It’s now just an app to sell merch. Booooo!!! ### 1/5 — Wast of money *2026-08-27, version 12.12.67* Bought a pay per view for preseason and it wasn’t and it didn’t work ### 1/5 — Awful app. *2026-08-27, version 12.12.67* The Arsenal app just got even better. Update for….blah blah. Not hard to get better than being possibly the worst most useless app on my phone. ### 1/5 — Terrible *2026-08-27, version 12.12.67* Not sure why arsenal changed the App to a more complicated one that is not user friendly, chaotic and poor performing. Someone needs to get a grip of this. ### 1/5 — App update *2026-08-27, version 12.12.67* The new app is really bad - it’s harder to navigate and less responsive. I don’t know why it was changed to make things more difficult!? I just want to logon to my membership and read some articles… ### 1/5 — Champions Team. 4th Division App *2026-08-26, version 12.12.67* Just open the app and you realise that thank you for putting time and money into the team. Cos the app is dreadful. You can find any real news. Fixtures and tickets are pages away. It’s all a load of rubbish. ### 1/5 — So much worse *2026-08-26, version 12.12.67* As someone who like to read my Arsenal news and scan through the stories that interest me, the new app couldn’t be much worse. It is impossible to find what you are actually looking for. If I wanted to just scroll through videos I would stick to YouTube. You basically give me to go to the Arsenal website. ### 1/5 — No live coverage *2026-08-26, version 12.12.67* Sorry but the withdrawal of the live coverage is rubbish. Now it’s no longer worth the money. I’d give it zero stars if I could ## Most praised reviews (10 highest-rated) ### 5/5 — Why make us pay *2026-08-23, version 12.12.40* Worthless 1 star ### 5/5 — COYG!! *2026-08-11, version 12.12.40* So I am a big Arsenal fan, so me and my family use this a lot. Unlike most other reviews, it’s actually kinda good for me, because I use an iPad, which makes it good for me. The fixtures, live games and videos make it useful. The good thing is, most football apps only include the Men’s team, but this is actually nice that it includes the Men’s team, Women’s team and Academy team. + any Tottenham fans reading this, North London is Red, forever ❤️❤️❤️❤️❤️❤️❤️ ### 5/5 — Predict first teams line up *2026-07-31, version 12.12.40* The app is not really fun tbh You need to add predict line up and score line for the fans .. Points should be accumulated for predicting lineups and score line .. More points will allow you to view some exclusive training vids and pics and also more points should allow you to send good wishes messages to players and staff before and after each matches. Add some more fun activities for the fans so people can use the app more and stay glued to it .. ### 5/5 — Champions of England *2026-07-25, version 12.12.40* COYG ### 5/5 — Bring the widget back!! *2026-07-25, version 12.12.40* Love the app but I’d really like the widget back so I can see all info on my Home Screen ### 5/5 — 登录问题 *2026-07-24* 为什么我登不上去啊？ ### 5/5 — The full match *2026-07-22, version 12.12.40* I like I can watch old games with out any issues but I wish it could background play , so I watch the match while doing other things with my phone so the video doesn’t restart every time I leave the app ### 5/5 — Arsenal *2026-07-19* Very good application 😁 ### 5/5 — Predict first teams line up *2026-06-19, version 12.9.27* The app is not really fun tbh You need to add predict line up and score line for the fans .. Points should be accumulated for predicting lineups and score line .. More points will allow you to view some exclusive training vids and pics and also more points should allow you to send good wishes messages to players and staff before and after each matches. Add some more fun activities for the fans so people can use the app more and stay glued to it .. ### 5/5 — Good app *2026-06-03, version 12.9.27* If your a arsenal fan, use this I guess. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-11.*