# The Atlantis Circle — user reviews > 34 indexed App Store user reviews of The Atlantis Circle by ATLANTIS THE PALM 2 DIFC LIMITED. - Source: https://appshunter.io/ios/app/the-atlantis-circle/id1664444358/reviews - App overview in markdown: https://appshunter.io/ios/app/the-atlantis-circle/id1664444358.md ## Newest reviews (18 of 34) ### 1/5 — Won’t let me sign In *2024-05-27, version 2.13* Doesn’t let me sign in or do anything. Click forgot pin, doesn’t work as says not registered. Go to sign up, says an account is registered already. Just going in circles. It’s terrible ### 1/5 — Broken login as usual *2024-03-12, version 2.12* 2.12 released today. As usual, login broken. Delete and reinstall to fix. ### 1/5 — Worked one time *2024-01-25, version 2.11* I managed to use this once and this is the changed upgraded app, otp doesn’t work now and nothing loads. Don’t bother downloading this ### 1/5 — Terrible app *2024-01-11, version 2.11* Every now and again would have to reinstall and now even after doing that cannot login or reset the pin. ### 1/5 — Never works - OTP login issue for MONTHS *2024-01-06, version 2.11* Validate OTP error! Means I can’t log in. My password doesn’t work, the OTP doesn’t work when trying to reset, my new pin never accepted, a continuous loop of frustration ### 1/5 — Horrific *2023-12-23* They created two duplicate apps with the same name. The old one no longer loads and in the new one the OTP verification doesn’t work. So essentially these apps are bricked. Too bad if you actually had a Circle account with points - now you cannot access it. ### 1/5 — To make it work follow these steps *2023-11-23, version 2.8* Disinstall and reinstall the app, this will give you the opportunity to login again. After that it works. It is appalling how the development team cannot just explain this to everyone, with so many frustrated people writing bad reviews, the only answer they come up is the standard one: to contact them! ### 1/5 — Not working properly *2023-11-19, version 2.7* I’ve used the app before but I now cannot log in and use, therefore unable to make any savings ### 1/5 — Does not work *2023-11-18, version 2.7* App does not work or load ### 1/5 — Is the app working? *2023-11-03, version 2.6* After opening the app I can see only the loading message…after 5 min I am giving up. Someone should have a look at this extremely bad customer experience. From Atlantis I would expect much more ### 1/5 — Bad app with no support *2023-10-13, version 2.5* I can’t sign in anymore. I can’t reset my pin ? It gives an error on OTP registration and never sends it. I can’t make a new account cause it says I have one already. ### 1/5 — Doesn’t load *2023-10-02, version 2.4* App is unreliable. Constantly fails to load. Problem exists for several months. Hotel should be more efficient ### 1/5 — App not working *2023-09-24, version 2.4* Issues with the app - cannot open it at all now? So the bug fixes are not working? very disappointing as a gold member to not be able to use the app - when will it be fixed? ### 1/5 — App not working *2023-09-24, version 2.4* App not working for months - constantly saying “chefs are busy prepping for service” … very poor as used to use this app a lot for bookings ### 1/5 — App not loading, very disappointing *2023-09-23, version 2.4* Very frustrating to wait for the app to load and nothing happens only a message that says “Our chefs are busy preparing for service” I have tried everything without any good results. Very Disappointing!!! ### 1/5 — Garbage *2023-09-18, version 2.4* This App is so bad, u can’t even “sign up”. Matches the poor service at the Palm. Fitting. ### 1/5 — The worst app *2023-09-15, version 2.4* Of the hundreds and thousands of apps I’ve used, this is the worst one - it doesn’t load. It’s been months and just loops and says the chefs are preparing my service. Never coke across such a rubbish app. ### 1/5 — Paolo *2023-08-28, version 2.3* Has not been working for months. I had accumulated points and used to dine at Atlantis a lot and always suggest it as venue with friends but will opt out now. The most frustrating thing is the default response from the developer that they are looking into the issue. Yeah right! ## Most critical reviews (10 lowest-rated) ### 1/5 — Poor interface/constant login issues *2026-06-24, version 2.33* The app opens up and then no membership info is available. You can’t login properly or update your profile. Very poor experience ### 1/5 — Junk App *2026-02-24, version 2.32* Never Works ### 1/5 — OTP Error *2026-01-31, version 2.31* Can’t download as constant OTP error ### 1/5 — Love Wavehouse; hate the app *2025-10-19, version 2.31* Seriously, this app never works. It’s embarrassing. ### 1/5 — OTP errors *2025-08-13, version 2.31* You install this app to book a restaurant at Atlantis and enjoy discounts, but you waste an hour trying to register as it keeps giving an OTP error. I wonder why such a large corporation has a poor app like this. Very bad experience. ### 1/5 — Issue with registration *2025-08-07, version 2.31* Trying to register for new membership, I have both promo code and UAE number, but every time the registration fail even with correct OTP. Bad experience. ### 1/5 — OTP problem *2025-06-13, version 2.31* Tried several times and same error message keeps happening ### 1/5 — Seriously *2025-06-11, version 2.29* A 5-Star establishment like The Atlantis & Royal Atlantis deserves a much better app than this. After several attempts it still unable to recognize that you are a member, and navigating it is truly cumbersome. Sorry, but you can and should make the app experience a far more friendly, and useful one. Perhaps link it to payment, point redemption etc. or at least make it recognize existing members. ### 1/5 — J *2024-10-12, version 2.20* Try to log in it repeatedly says The request took too long to complete - please try again. Try to reset PIN and it tells me the OTP was incorrect. No idea how to log in. ### 1/5 — Can’t Log In *2024-06-17, version 2.13* Keeps saying “user session expired” or suggesting I’m logged in elsewhere. Deleted the app and re-downloaded it but made no difference. ## Most praised reviews (4 highest-rated) ### 5/5 — LA-999 *2024-03-18, version 2.12* Any Dubai resident who goes to Atlantis should get this app for fab discounts and benefits! Love visiting Nobu and getting my discount 🤩 ### 3/5 — Not working *2024-12-22* Logged out and when I try to login or create new account it gives error. **Developer response:** Hi otbem, please do contact our support email and we will be happy to assist you. ### 3/5 — Good but…. *2023-06-02, version 1.6* The loyalty program is good, but the app service it will work once then it will tell you the chef is cooking the app and it won’t work. ### 2/5 — Hanging app *2023-08-18, version 2.2* Really frustrating app. Most of the time it’s just hanging especially while I’m in Atlantis and want to use it… --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-07-26.*