# The Authenticator‎ App — user reviews > 123 indexed App Store user reviews of The Authenticator‎ App by Deep Blue Labs Limited, rated 4.50/5 from 2,618 ratings. - Source: https://appshunter.io/ios/app/the-authenticator-app/id1635588549/reviews - App overview in markdown: https://appshunter.io/ios/app/the-authenticator-app/id1635588549.md - Rating breakdown: 5★ 2,100 · 4★ 206 · 3★ 107 · 2★ 34 · 1★ 171 ## What do users think of The Authenticator‎ App? Overall sentiment: negative **Pros** - 👍 Quick and easy - 🔒 Provides an extra layer of security - 💡 Helpful app **Cons** - 🐛 Bugs and glitches - 💰 Expensive subscription - 🚫 Misleading or deceptive app - 🔄 Issues with account/data loss after updates - 🙅‍♀️ Difficult to cancel subscription **Commonly reported bugs** - App resets and disassociates from accounts - Unable to get past the passcode screen - Deletes saved accounts after updates **Most requested features** - Provide a free version without subscription - Improve communication with customer support ## Newest reviews (17 of 123) ### 1/5 — SCAM. Please ban this from the App Store *2024-07-12* This app should not be allowed on the App Store. When searching the App Store for “Microsoft Authenticator”, this should not appear above the genuine app in results. **Developer response:** Hi! Your feedback is crucial for us to improve the app, so please be assured that we will review the issues you have experienced as soon as possible. However, please consider changing your score to a higher one, supporting us to further develop the app properly. ### 1/5 — stupid update erased my saved. *2024-05-05, version 2.0.1* i used this app to secure my accounts but because of its stupid new version it got rid of my saved accounts so now i cant log into any of them. do not recommend, thanks. ### 1/5 — Authentication *2024-03-29, version 1.1.5* This app doesn’t work ads are lies ### 1/5 — after an update they erase all *2024-03-15, version 1.1.5* all my 2fa were gonna i have to go crazy trying to save my accounts ### 1/5 — Terrible. *2024-02-26* I've had problem after problem with this app. After turning off the app and settings on a social media account I was locked out of my accounts. The new "update" has more bugs than before. Most of the time I can't get past the passcode screen into actual app!! Definitely preferred the older version. **Developer response:** Hello! Our goal is to fix possible deficiencies and malfunctions, so would you be so kind as to explain the problem in more detail? We will review it as soon as possible, but consider improving your rating. We would be very grateful for your support. ### 1/5 — garbage *2024-02-25, version 1.1.4* THE APP DOESNT EVEN OPEN ANYMORE HELLO?!?! ### 1/5 — Dishonest trash *2024-02-12* Why do I have to pay for an Authenticator app when there are tons of free ones available online? This is a cheap and petty money grab. If they truly cared about account security and the well-being of their users they would allow the use of one of the other common 2FA apps out there. Trashy and greedy tactics by Valve. ### 1/5 — Didn’t work at all still charged even after cancellation *2024-01-29* It didn’t work or I wasnt able to use it correctly one. I cancel it yet still even tho unused and the card canceled I was still charged. ### 1/5 — Garbage *2024-01-06, version 1.1.3* All the authentication apps are to high Jack your personal info. Stop using them and Andy company saying that you have to. Stand up foe yourself. ### 1/5 — Worthless app *2023-12-23* Don’t download it. It won’t work unless you subscribe to it and even when you do it still won’t connect you to what you want/need for the codes. Worthless app, worthless security system. DONT GET IT!!! ### 1/5 — Chase the Microsoft tail that wiggles *2023-12-12* I am now going through my second hour of chasing my tail to retrieve my Hotmail account. Naturally, I have to unscramble what Microsoft has gotten incorrect. Including my birthdate with the stuff they’ve sent me. This is after they have tried to get me to change from Hotmail to Outlook to edge to one other one but I can’t remember which one it is, I should’ve changed to Gmail along time ago. Hold your hat because Microsoft will change it still again. I call it the edge of the abyss. ### 1/5 — Useless stupid app *2023-12-06* I need a negative star rating. I’ve used this app for years with no problem, now it has decided I don’t exist and there seems to be no way I can talk to ANY help service. Microsoft says they have answers to >307,000 questions, but NO help in how to communicate with the service. ### 1/5 — Could someone tell me how to cancel my subscription *2023-10-01* I payed for the subscription but I’m not happy with what I payed for, there is no clear way to cancel a subscription. I honestly feel like I’ve been scammed right now, I need help ### 1/5 — Dirtbag Ad *2023-10-01, version 1.1.2* Please don't download this boosted app. There's better FREE authenticators out there. I downloaded because it was the first one that popped up when I searched for steam authenticator. Got greeted with a payment screen 😂 Borderline fraud tbh ### 1/5 — Lost my account due to update *2023-09-20, version 1.1.2* Well I just lost my account due to the app updating and can’t get into certain apps that require 2FA codes from this app that’s been deleted. Please help ### 1/5 — Pointless *2023-09-15* Used for a few months then it reset itself and disassociated itself with all my accounts/ codes making itself useless and a burden to overcome. ### 1/5 — Garbage *2023-09-12* App was good at first until it came with a subscription and ad update, somehow deleted all my Qr’s and couldn’t get it back to verify things. Creator got greedy now it’s a terrible app & I do not recommend. ## Most critical reviews (10 lowest-rated) ### 1/5 — Péssimo aplicativo!! *2025-10-11* Pelo amor de deus, galera! Não instalem de vcs não quiserem perder a conta, o aplicativo só dá códigos irreais, e que não vão funcionar, além de ser uma b0sta, você ainda precisa pagar pra ter ela.. inacreditável **Developer response:** Hello. Thank you for your feedback regarding our subscription model. We understand your perspective on the types of plans we offer. Our goal is to provide a structure that allows us to continuously support the app, develop new features, and deliver a high-quality experience. We are always reviewing our subscription offerings, and we will certainly take your comments into consideration for future planning. We appreciate you sharing your thoughts. ### 1/5 — Extortion scam *2025-06-08, version 2.2.3* The app will work at first so you set up the authentication, but then they lock you out and ask for money! ### 1/5 — Is this App HACKED *2025-03-16, version 2.2.1* I used it for authenticating my messenger and now it says DEBUG everytime I download it ! Its full of adds!!! ### 1/5 — It does nothing. *2025-02-05* So this app is amazing at making you follow about five steps; you open the app, click the red continue button a couple times, say no to a subscription to god knows what, watch an ad, and then do absolutely nothing until you close the app. If you thought it was a phone freeze, it wasn’t… you’ll do the same five steps over and over. The app overall does nothing unless you blindly pay for the subscription. Have fun :) ### 1/5 — Authenticator *2025-01-04, version 2.2.0* Horrible. How do I delete this app? ### 1/5 — Subscription scam *2024-12-19, version 2.1.2* App isn’t Steam authentication. Additionally they charge you $6.99 A WEEK! Ready to have $364 removed yearly? False advertising. ### 1/5 — Trash *2024-10-18, version 2.1.2* Just does not work ### 1/5 — Weird *2024-10-13* Appeared on my phone but I didn’t install it. So taking it off. ### 1/5 — This is a scam, should not be here *2024-09-22* This is a scam is not Microsoft Authenticator **Developer response:** We're sorry you didn't like the app to the point of giving it such a bad score, but why? We are constantly working to improve it, so feel free to tell us what you would change and consider raising your score. Thank you very much for your feedback. ### 1/5 — Shows STEAM in app advertising, but not associated with Valve *2024-09-01, version 2.1.1* I’m very worried this is a scam app. Misspelled words in description. Reference to Steam (and using their logo) with no clear business connection to Valve Software. I’m deleting this app immediately. ## Most praised reviews (10 highest-rated) ### 5/5 — Quick and easy *2023-10-21* Very happy ### 5/5 — Fernando *2023-09-13* Lobato ### 5/5 — 236605 *2023-09-09, version 1.1.2* Alexalex ### 5/5 — Authentiator *2023-08-22, version 1.1.1* Password is1234 ### 5/5 — Good *2023-08-18* Good ### 5/5 — Very good *2023-08-18, version 1.1.1* Nice ### 5/5 — M nnzaca a a2 *2023-08-12, version 1.1.1* Er ### 5/5 — Thanks *2023-08-12, version 1.1.1* Very helpful app i love it ### 5/5 — Mr *2023-08-11* Good app ### 5/5 — Manner *2023-08-09, version 1.1.1* Wonderful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*