# The Citizens Bank of Phila MS — user reviews > 159 indexed App Store user reviews of The Citizens Bank of Phila MS by The Citizens Bank of Philadelphia, rated 4.74/5 from 1,301 ratings. - Source: https://appshunter.io/ios/app/the-citizens-bank-of-phila-ms/id443458854/reviews - App overview in markdown: https://appshunter.io/ios/app/the-citizens-bank-of-phila-ms/id443458854.md - Rating breakdown: 5★ 1,048 · 4★ 103 · 3★ 26 · 2★ 12 · 1★ 29 ## What do users think of The Citizens Bank of Phila MS? Overall sentiment: positive **Pros** - 👍 Easy to use - 🚀 Convenient banking - 💡 Detailed account information - 🚀 Helpful features - 👍 Friendly staff - 👍 Excellent app - 🚀 Timely account updates **Cons** - 🐛 Slow account updates - 🐛 Crashes and login issues - 💰 Concerns about bank fees - 🐛 Unreliable transfers **Commonly reported bugs** - Instant crashes on launch - Inability to transfer money - Inconsistent account information **Most requested features** - Overdraft option - Online transactions - Disable debit card option - Show canceled checks - Face ID login ## Newest reviews (18 of 159) ### 4/5 — Good but still needs small tweaks. *2026-07-13, version 12.0.260300* It’s pretty good, wish it was modernized a bit more aesthetically, but it functions properly. 8/10 ### 3/5 — App review *2026-07-11, version 12.0.260300* It doesn’t always allow access. Maybe it’s just user error ### 3/5 — Convenient though some glitches *2026-06-18, version 12.0.260300* Commendable ### 5/5 — Ideal App *2026-06-03, version 12.0.260300* This is the ideal app to conduct banking at anytime. The convenience of this app is unsurpassed! ### 5/5 — Banking made easy *2026-06-03, version 12.0.260300* # 1 Banking app ### 5/5 — Awesome *2026-06-02, version 12.0.260300* It’s awesome because I can keep track of my balance whenever I need to. ### 5/5 — TCB app *2026-05-29, version 12.0.260300* Easy to use! ### 5/5 — Owen *2026-05-28, version 12.0.260300* Money ### 5/5 — App *2026-05-26, version 12.0.260300* Excellent !! ### 4/5 — Mrs *2026-05-25, version 12.0.260300* Nice app ### 5/5 — Simple *2026-05-25, version 12.0.260300* Utterly reliable ### 4/5 — Super *2026-05-23, version 12.0.260300* It’s great I know when all my transactions go through ### 5/5 — 👍 *2026-05-22, version 12.0.260300* I love it… ### 4/5 — Trust worthy *2026-05-22, version 12.0.260300* First bank I feel safe and I love the staff ### 5/5 — Banking app *2026-05-21, version 12.0.260300* I love it! I check it daily. So much more detailed Than text alerts. I can pay bills, transfer funds, and check more than one account. ### 5/5 — Love love love it! *2026-05-21, version 12.0.260300* Can’t live without it! This keeps me on top of my account and makes feel that I am in control. Waiting for monthly statements made me feel like the bank was in control of my life . This is the bomb! Never die! ### 5/5 — Love this app *2026-05-21, version 12.0.260300* Very detailed and easy to keep up with your finances. Plus the text alerts are great. ### 5/5 — Works good *2026-05-20, version 12.0.260300* Works as it should. So far haven't had any problems! ## Most critical reviews (10 lowest-rated) ### 1/5 — Transfer money to other people *2026-05-21, version 12.0.260300* Ever since last update I cannot transfer money to other people. Very annoying ### 1/5 — TCB app review *2025-02-19, version 12.0.5910* I absolutely do not like this app. The main reason is it takes several days up to a week to update my account information. It doesn’t matter where I use my card or write a check it takes at least a week in most cases and sometimes even longer to show where it has came through the bank on the app. ### 1/5 — Sorry bank fees *2025-01-07, version 12.0.5910* Sorry bank fees they need to newer system ### 1/5 — Broken *2024-12-10, version 12.0.5910* The recent update broke the app and now I cannot access my banking information. ### 1/5 — Transfer money to other people *2024-12-09, version 12.0.5910* Ever since last update I cannot transfer money to other people. Very annoying ### 1/5 — Crashes *2024-11-08, version 12.0.5910* Instantly crashes soon as I open ### 1/5 — TCB app review *2022-10-23* I absolutely do not like this app. The main reason is it takes several days up to a week to update my account information. It doesn’t matter where I use my card or write a check it takes at least a week in most cases and sometimes even longer to show where it has came through the bank on the app. ### 1/5 — Stopped working *2022-06-01* So…when I first got this app, it was great. Then, about 2 weeks ago, it opens up and says there is no account information to show at this time. I uninstalled it, reinstalled it, and nothing. I did that 3 or 4 times and it says the same thing. I chatted with the customer service rep, and she said to uninstall it and reinstall it. 🙄 Now, after all of that, it still doesn’t show my account. If this is a problem with the app that other people are having, please fix it. If it’s just me having that problem, please fix it. 2 weeks ago I would have given this app 5 stars. But now…not so much. ### 2/5 — Terrible *2026-05-21, version 12.0.260300* Way to many glitches with this banking app. You never know when the amount shown in your account is accurate because of glitches. Very frustrating! ### 2/5 — Needs better software *2026-05-19, version 12.0.260300* 0/100 because the software needs updated each time a withdrawal occurs, I’ve seen where withdrawal come out days later and I end up getting charged overdraft ## Most praised reviews (10 highest-rated) ### 5/5 — Like this app *2026-08-14, version 12.0.260300* I use it everyday to stay on top of things ### 5/5 — Good *2026-08-03, version 12.0.260300* Good ### 5/5 — Great Bank! Nice friendly employees. *2026-07-21, version 12.0.260300* Never have any problems with them. ### 5/5 — Great App *2026-07-15, version 12.0.260300* Love it ### 5/5 — Great app . *2026-07-01, version 12.0.260300* I have no problems with the app it works fine. ### 5/5 — Five stars *2026-06-18, version 12.0.260300* Love my bank ### 5/5 — Great App! *2026-06-17, version 12.0.260300* It works great! ### 5/5 — TCB App *2026-06-10, version 12.0.260300* Love this app! Easy to use and big time saver!! ### 5/5 — Best bank in town. *2026-06-04, version 12.0.260300* This makes banking so easy. I’m old school and I write everything in my register and even keep a notebook at home with daily transactions in it. I’m OCD with things like that. I can tell you what bills I got to pay the twenty third week of next year. Having all this info on my phone helps me when I forget something or calculate something and it don’t match their info. It’s like toting an electronic register around in my pocket. You go to Walmart then stop and grab a bite to eat and then stop and get gas. Before you get home all that info is on your phone. You don’t even need receipts. I love it. Thanks a million. Sincerely a citizen bank customer for life. ### 5/5 — Happy customer *2026-06-04, version 12.0.260300* Awesome service! Very very helpful --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*