# The Club — user reviews

> 6 indexed App Store user reviews of The Club by Hong Kong Telecommunications (HKT) Limited, rated 4.70/5 from 67 ratings.

- Source: https://appshunter.io/ios/app/the-club/id1491696493/reviews
- App overview in markdown: https://appshunter.io/ios/app/the-club/id1491696493.md
- Rating breakdown: 5★ 56 · 4★ 7 · 3★ 0 · 2★ 0 · 1★ 4

## Most critical reviews (6 lowest-rated)

### 1/5 — WHAT?

*2026-05-19*

I saw their announcement about the redesign and thought the new app would be more user-friendly. Turns out, they just made the ads bigger and added even more of them, which makes the app load so much slower now. Very disappointing

### 1/5 — Why?

*2025-12-23*

I find the app frustrating due to the overwhelming number of video ads. Every time I try to re-enter the app, I'm inundated with ads that consume system resources, making the entire app unresponsive. This significantly impacts the user experience, and I hope the developers find a better balance between ads and usability in my iPhone 17 pro max

### 1/5 — App freezes upon open

*2025-12-06*

It just freezes every time you open the app

### 1/5 — Why?

*2025-11-16*

After the new version update, the app cannot perform any operations on the iPhone 17 Pro Max; it gets stuck on the advertising screen.

### 1/5 — Hidden fees and no customer service

*2024-06-06*

Bought a TV which said free delivery repeatedly. Then when the delivery guy arrived he demanded $250. I asked the Club why this happened and got no response

### 1/5 — 垃圾

*2022-09-27*

真心你後台班IT係咪玩9你地公司,個The club app廢到仆街   根本長期load唔到 每禁下一頁要人login一次  完全兌換唔到積分 其實冇心做不如唔好搞咁多野簡簡單單一個app唔lag已經搞掂

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-21.*