# The Co-operative Bank (NZ) — user reviews > 95 indexed App Store user reviews of The Co by The Co-operative Bank (New Zealand), rated 4.50/5 from 2 ratings. - Source: https://appshunter.io/ios/app/the-co-operative-bank-nz/id897754041/reviews - App overview in markdown: https://appshunter.io/ios/app/the-co-operative-bank-nz/id897754041.md - Rating breakdown: 5★ 1 · 4★ 1 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (10 of 95) ### 4/5 — Overall, good experience but *2026-05-12, version 11.2.0* Update the app icon to support dark mode. Looks out of place in my home screen. ### 4/5 — Can no longer drag and drop quick transfer *2026-02-20, version 11.1.1* I’ve Recently upgraded Phones. Since the app being reinstalled to my New phone I can no longer drag And drop for quick transfers ### 2/5 — NEEDS IMPROVEMENT! *2025-08-18, version 10.4.0* Im not sure how many time I have to re-download this app probably at least 4times a month. Embarrassing especially when you’re about to pay for something and the app just freezes. ### 3/5 — Apple Pay *2025-05-08, version 10.2.0* Please make co operative work with the Apple wallet please ### 2/5 — NEEDS IMPROVEMENT! *2025-04-24, version 10.1.1* Im not sure how many time I have to re-download this app probably at least 4times a month. Embarrassing especially when you’re about to pay for something and the app just freezes. ### 2/5 — One weird thing *2025-03-08, version 10.1.1* Generally a good app to use but three defunct document requests have been hanging around on my Home Screen for YEARS and Co-op has no clue how to remove them. Very annoying. ### 2/5 — If your fixing issues what really has been the change? *2025-02-28, version 10.1.1* Im not sure how many time I have to re-download this app probably at least 4times a month. Embarrassing especially when you’re about to pay for something and the app just freezes. ### 5/5 — A New Zealand Bank and the best in my world in opinion *2025-01-22, version 10.0.0* Nothing more to say after 48 years ### 3/5 — Just another fecken bank! *2024-12-15, version 10.0.0* Not that secure! ### 4/5 — Pretty good app and bank 😁 *2024-11-21, version 9.8.0* Simple and straight forward design so easy to use for any age in my opinion. Only thing I think should be changed is make it so we can delete our own accounts instead of having to call makes it’s a lot quicker for a easy fix 😊👍🏽 nga mihi ❤️🤍🖤 ## Most critical reviews (10 lowest-rated) ### 1/5 — Cash deposits take to long to clear. *2026-04-16, version 11.2.0* Taken all day to clear cash deposit an my dogs couldn’t goto vet cos bank not processing cash deposits as they use too. ### 1/5 — I’ve found a bug that causes the app to freeze. A very hard freeze. Not quite reboot but V close. *2026-04-06, version 11.1.2* No obvious method to report it other than Via telephone. FFS. ### 1/5 — Quick transfer not working *2026-02-14, version 11.1.1* Quick transfer was working fine until 2 days ago when it randomly decided to not work. I have tried disabling and enabling it over and over again to no success. I have uninstalled and reinstalled multiple times. Please fix this issue. ### 1/5 — Not frugal using mobile data. AKA wasteful. *2026-01-07, version 11.1* Poorly written by overpaid script kiddies. Uses way too much mobile data. Said script kiddies don’t care as they get paid anyway. Sadly this is the shape of NZ’s sic banks. ### 1/5 — Transfers broken under new os *2025-12-22, version 11.1* Fix it ### 1/5 — Cash deposits take to long to clear. *2025-11-10, version 10.5.0* Taken all day to clear cash deposit an my dogs couldn’t goto vet cos bank not processing cash deposits as they use too. ### 1/5 — This app needs fixing *2025-04-18, version 10.1.1* It was okay but I it’s so buggy and I keep getting logged out randomly then my password is incorrect when it’s not because I can log in on another phone with that same password just not my phone. That shouldn’t be happening. 1 star. ### 1/5 — Co-op app *2025-03-28, version 10.1.1* Great functionality Best bank app in NZ ### 1/5 — App *2024-12-24, version 10.0.0* You don’t have Apple Pay im considering going to another bank your debit cards no matter how good the condition is ends up being unable to use after a while me and two others in my family have to get new cards every now and then I tried to upload my card on my wallet so my card will last longer and you don’t have it. ### 1/5 — Find a new bank *2024-12-21, version 10.0.0* Co op has the worst customer service. Wait over 30 minutes for someone to answer that then tells you they will leave a message with your local bank to get in contact with you. You can’t change spending limits in weekend, you can’t contact your local bank directly. Time for a new bank. ## Most praised reviews (10 highest-rated) ### 5/5 — Fantastic bank *2026-05-19, version 11.2.0* Now that Cooperative Bank has added apple-pay to their suite of services, I think I have all I want in a bank: low credit card rates, quick and easy mortgage renewal, bonus interest on savings accounts, able to set up new ones easily, and the added bonus of a credit paid annually to shareholders - can’t think of more I need! ### 5/5 — My favourite Bank *2026-04-23, version 11.2.0* Easy to work with, sensible and safe. Everyday banking and the unusual. Best of all I get an annual bonus. ### 5/5 — Excellent bank *2026-04-02, version 11.1.2* The app is exactly what I need. Love how you can move money between accounts by swiping and you can add your own pictures into the accounts. Staff are always helpful. And it’s a co-op. Seriously love this bank. ### 5/5 — BEST BANK APP *2026-02-12, version 11.1.1* Well designed and fast - a joy to use :) ### 5/5 — Really good, but one request? *2026-01-28, version 11.1* Out of all the banking apps I have used this so far wins, but there is one feature I would like to request. Is it possible to add the ability to auto login with FaceID rather than me tapping the login button? Other than that the app is perfect for my needs. Good job team! ### 5/5 — Nice work! *2025-07-24, version 10.4.0* Great feel to the latest update with the app. Fonts, spacing, just a nice overhaul well needed. Great work and nice to see increasing security features around the app. ### 5/5 — So easy *2025-05-26, version 10.3.0* This app is fully 100% user friendly and customer focused ### 5/5 — Pay *2025-03-16, version 10.1.1* Update ### 5/5 — Works well *2025-03-04, version 10.1.1* App works well, easy to navigate and customize. ### 5/5 — Help with fraud charge *2025-02-02, version 10.1.1* Fantastic Very friendly and very helpful. Very pleasant experience. Thank you. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-11.*