# The Container Store — user reviews > 180 indexed App Store user reviews of The Container Store by The Container Store, INC, rated 4.85/5 from 15,098 ratings. - Source: https://appshunter.io/ios/app/the-container-store/id1604507002/reviews - App overview in markdown: https://appshunter.io/ios/app/the-container-store/id1604507002.md - Rating breakdown: 5★ 11,774 · 4★ 624 · 3★ 226 · 2★ 113 · 1★ 130 ## What do users think of The Container Store? Overall sentiment: negative **Pros** - 🚀 Convenient in-store features - 💡 Loyalty program integration - 👍 Helpful customer service **Cons** - 🐛 Buggy and sluggish performance - 🔁 Constant sign-out issues - 🤔 Confusing navigation and layout - 💤 Slow page loads and app response **Commonly reported bugs** - Cart and checkout issues - App crashes and freezes - Login and account problems - Inconsistent user experience **Most requested features** - Ability to share products - Improved search and filtering - Seamless integration with website - Customizable drawer/closet planning ## Newest reviews (10 of 180) ### 3/5 — Redundant Entering *2026-08-11, version 2.4.5* I spent more time trying to place my order than I did actually shopping online. I had store pick up but when I entered a gift card it would reset to shipping. I would change it, reenter gift card and I did PayPal for the remainder. That threw the website into a tizzy b/c it couldn’t handle a gift card, a promo code and PayPal. I after 10 mins of this I entered a credit card for the website to stop resetting to shipping and removing the promo code. Frustrating experience and time consuming. ### 3/5 — Review *2026-07-20, version 2.4.5* The Container Store and Bed, Bath & Beyond will make for a great partnership (he said sarcastically). They both have quality merchandise, but they’re both unreasonably overpriced. ### 4/5 — SKU lookup doesn’t work *2026-07-02, version 2.4.5* When I type a barcode in or scan it, it says “ we are sorry there are no search results for” ### 2/5 — Keeps crashing *2026-05-24, version 2.4.5* I DL after the supposed bug fix update. I get a blank white screen, the it crashes. I’ve deleted & reinstalled a few times. Back to the web page I guess. ### 4/5 — Overall great app! *2026-05-22, version 2.4.5* Organized app and easy to shop. Occasional glitches a takes back to home page rather than last page. Overall great ### 3/5 — Switches to Shipping instead of store pickup *2026-05-12, version 2.4.5* I select in-store pickup for my purchases and it automatically will switch to shipping on the next page to confirm order. You are not able to cancel the order even if you call immediately. You are also not able to specify non-standard shelf lengths for the Elfa products in the app. ### 3/5 — Account *2026-03-05, version 2.4.2* Had trouble trying to register my account and getting it set up. Kept Saying I had one but wouldn’t open up ### 2/5 — Items don’t match *2026-02-15, version 2.4.2* Shopping in store and shopping online is extremely difficult when item measurements don’t match! ### 2/5 — Difficulty signing in *2026-02-01, version 2.4.2* Tried to create an account. Said I had an account. Went through 3 rounds of trying to change password. Each time said email not on file. Finally checked out as a guest and even that was a little glitchy. ### 3/5 — App is wonky *2026-01-26, version 2.4.2* I really like the Container Store. However I find searching for products on their app to be difficult and time consuming. ## Most critical reviews (10 lowest-rated) ### 1/5 — App is clunky *2026-08-30, version 2.4.5* App used to be good. Now it takes forever to search, select store doesn’t stick, times out and getting errors while trying to checkout. ### 1/5 — Bad UX *2026-08-20, version 2.4.5* Defaulted to shipping and wiped out fields ### 1/5 — fix your app *2026-08-17, version 2.4.5* It keeps freezing. I don’t even wanna buy anything anymore ### 1/5 — Site sends me around in circles *2026-07-21, version 2.4.5* I’ve just spent 40 minutes trying to order more than $100 worth of merchandise using PayPal. I used the code I received from text message. But then you asked me to get another code from email. So I did. When I came back to your app, you brought me to your main page, not to the checkout already underway. I had to start the same process all over again, including the obscure step of confirming my delivery address again and picking a payment option. I tried to find a shortcut but couldn’t. After about six rounds of this, I gave up. And you lost more than $100 in sales. ### 1/5 — Bed Bath and Beyond *2026-06-28, version 2.4.5* The worst thing that has happened to the Container Store is the takeover of Bed Bath and Beyond!! Do not expect the same customer service!! Already has gone down the toilet and it’s only just begun. Been a fan and customer for 2010, not anymore. ### 1/5 — Technical Difficulties *2026-05-25, version 2.4.5* Difficult to search on the app or on the site due to their technical difficulties. ### 1/5 — Glitch City *2026-05-25, version 2.4.5* Unable to purchase. App glitches constantly and the add to cart and view cart function is worthless. I’ve basically giving up shopping here because of the app. Worthless - TCS doesn’t want customers. ### 1/5 — Love Container but….. *2026-05-09, version 2.4.5* Your website order page is awful!! Once you get to the payment screen, no Apple Pay option or autofill on any of the information screen. Simple fixes that any IT department could fix ! ### 1/5 — Not what it used to be *2026-03-16, version 2.4.2* Customer Service - just like every where else 0.25 out of 10! ### 1/5 — Doesn’t open *2026-02-15, version 2.4.2* As soon as the app comes up, it closes itself, utterly useless! iOS 26.3… ## Most praised reviews (10 highest-rated) ### 5/5 — I Love this store! *2026-08-10, version 2.4.5* The container store has the best sneaker cases ever. I refer everyone here. They have all of the space saving and organizing needs for anyone, anywhere. ### 5/5 — Outstanding Service *2026-05-27, version 2.4.5* The Clarendon Container Store has excellent management and customer service. They really do everything they can to help their customers. Highly recommended. ### 5/5 — Why shop anywhere else?!?! *2026-05-15, version 2.4.5* This is my bagillioneth purchase from The Container Store! They have the best storage containers and best prices! It’s a no-brainer! #whyshopanywhereelse *Thats a catchy sell point for a commercial!! 😏 ### 5/5 — None Better! *2026-04-26, version 2.4.5* For essential household goods, this is the “go to” store. ### 5/5 — Very Organized *2026-04-14, version 2.4.2* Loved the entire website. For me, the details listed helped me make my decision and purchase. I’m one happy person ### 5/5 — When I need storage *2026-03-07, version 2.4.2* Container store has such useful items for my storage needs. They have some great sales just when I am ready to organize in the spring! ### 5/5 — Drop Down Front Boxes *2026-02-16, version 2.4.2* Looks great and arrives in a timely manner ### 5/5 — Client *2026-02-16, version 2.4.2* Be sure order is delivered to front door ### 5/5 — Best place for organizing needs and ideas *2026-01-15, version 2.4.2* One of my favorite store to browse, plan and buy beautiful containers and accessories for organizing my and my clients homes. Wish they would restock things quickly and lower the prices a bit. ### 5/5 — Exactly what we needed! *2026-01-13, version 2.4.2* We have various boxes with tax information, receipts, gift ideas, project ideas, etc. They are all over the den! This cart will finally get them out of the way under a table next to the dog’s crate! As a bonus, it will keep Daisy’s ball from rolling into the recently cleaned out space!!! I love the Container Store and wish there was one in Jacksonville! With so many apartments being built here now, storage is at a premium in them!! Please come here!🙏🏻🙏🏻🙏🏻🙏🏻❤️❤️❤️❤️❤️ --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-05.*