# The CSB — user reviews

> 14 indexed App Store user reviews of The CSB by The Citizens State Bank, rated 4.80/5 from 652 ratings.

- Source: https://appshunter.io/ios/app/the-csb/id557948393/reviews
- App overview in markdown: https://appshunter.io/ios/app/the-csb/id557948393.md
- Rating breakdown: 5★ 565 · 4★ 63 · 3★ 15 · 2★ 3 · 1★ 6

## What do users think of The CSB?

Overall sentiment: positive

**Pros**

- 👍 Fantastic customer service
- 📱 Easy-to-use app interface
- 🚀 Efficient and quick transactions
- 🏠 Banking away from home made easy
- 🔒 Safe and secure app
- 💳 Helpful card management
- 💡 Mobile deposit feature is great
- ✨ Clean and clear design
- 🖱️ Convenient and user-friendly
- 💸 Easy fund transfers

**Cons**

- 🤔 No Touch ID option
- ⏳ Deposit history doesn't go back far enough
- ⚠️ App not opening consistently after update

**Commonly reported bugs**

- App not opening consistently after update
- Keyboard could use an update to match iOS 7

**Most requested features**

- Add Touch ID option
- Extend deposit history
- Update keyboard to match iOS 7
- Ensure consistent app opening after updates

## Newest reviews (2 of 14)

### 5/5 — Bank app

*2013-10-16*

Great app easy to transfer funds!

### 5/5 — Please update to iOS 7

*2013-09-21*

Need update to run on iOS 7.

## Most critical reviews (10 lowest-rated)

### 1/5 — Touch ID

*2016-10-16*

Updated and still no Touch ID option instead of entering password
Ridiculous!

### 4/5 — Latest update....

*2013-11-29*

With the most recent update the app is not opening consistently. Maybe 25% of the time it actually works.. also the keyboard could use an update to match that of iOS 7.
Thank you.

### 5/5 — Awesome - customer service is fantastic

*2022-09-28*

The CSB is the best. I thought they were just my little hometown bank, but even after moving for college and then again for grad school there’s no reason to switch to one of the massive conglomerates. I can do pretty much everything through the app, it’s simple, and if I can’t do something in like 2 taps I just call them and someone makes it happen in like 30 seconds. They know what they’re doing, and they’re pretty nice on the phone too :)

### 5/5 — Smooth app!

*2021-04-26*

App works well just wish the deposit history want back further.

### 5/5 — Banking Away from Home

*2020-02-03*

Several years ago I moved out of the state where this bank is located.  I retained my account with this bank.  I’m glad I did.  They have added such things as “mobile deposit” making my banking experience so easy.
Thanks for all you do.
Lakeside

### 5/5 — Good things

*2018-11-14*

This app is safe and works very well and helps me manage when I use my card

### 5/5 — Awesome App for a Local Bank

*2015-11-18*

This is really an awesome app, allowing me to manage almost all aspects of my account...AND backed by superior customer service!!!!

### 5/5 — Love this app!

*2015-04-05*

Easy to use, saves a trip to the bank.

### 5/5 — Great app

*2015-02-19*

Works awesome. Everything you'd want for a bank app.

### 5/5 — Great app!

*2015-01-18*

Easy to use app and loving the new mobile deposit!

## Most praised reviews (2 highest-rated)

### 5/5 — This great

*2014-05-15*

Faster easier to use than online. Must to have.

### 5/5 — So convenient and user-friendly!

*2014-04-26*

Fantastic app. Clean and clear with easy-to-use instructions. It's so handy. I love it!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*