# The Customer Factor

> Field service management app for scheduling, invoicing, and customer communication. (iPhone/iPad app by The Customer Factor LLC.)

- Source: https://appshunter.io/ios/app/the-customer-factor/id985149081 (this page in markdown: same URL + `.md`)
- Developer: [The Customer Factor LLC](https://appshunter.io/developer/985149080)
- Category: Business, Productivity
- Price: Free
- Rating: 3.60/5 from 67 App Store ratings · 33 written reviews indexed
- Age rating: 4+
- Requires: iOS 15.0 · 104 MB
- Languages: American English, French (France)
- Released: 2015-09-25
- Data updated: 2026-08-08
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/the-customer-factor/id985149081/reviews.md

## What is The Customer Factor?

This app is for users of The Customer Factor who are looking for an easy way to schedule, view, and edit appointments. Each appointment is connected to google maps and apple maps making navigation from appointment to appointment a breeze. You can also create/email/print estimates and invoices and mark invoices as paid. 

We're always adding new features to the app. Some recent feature releases include a signature feature where you can capture signatures, a photo feature giving you a way to easily take photos from within the app or upload photos from your phone, a completely searchable database, credit card processing, an "I'm on the way" text messaging feature, discount options, ability to email general emails (with or w/o attachments) to your prospects and customers and much more. Plus we have a time tracking feature and a clock in/clock out feature available!

## Key features

- Appointment scheduling and editing
- Integrated map navigation
- Estimate and invoice creation
- Signature capture
- Photo upload and capture
- Credit card processing
- Time tracking and clock in/out

## Recent user reviews (10 of 33)

All indexed reviews: https://appshunter.io/ios/app/the-customer-factor/id985149081/reviews.md

### 2/5 — Cooking my phone

*2026-07-10, version 6.6.53*

Why is it that I'm simply on the app and my location is off, yet it cooks my phone while I'm on it 10 minutes? What exactly is it doing it needs that much processing power? Please look into this problem. Nearly fried my phone from an app I must be on for work

### 2/5 — Not being able to sign in!

*2026-04-12, version 6.6.53*

App opens fine, but keeping loading to then prompt with “check internet connection” and fails to log me in. Internet is perfectly fine. Please look into this

### 5/5 — Love it

*2025-02-24, version 6.6.41*

I have been using they for year, And I absolutely love it. They also have a great costumer service. I totally recommend it

### 1/5 — Once you sign up they won’t cancel.

*2024-07-19, version 6.6.41*

Multiple times tried to cancel and some woman who acts stupid on a line the is barely coherent says she’ll send and email which never comes. Scam of a company

### 4/5 — Very Good Once You Figure it Out

*2024-07-16, version 6.6.41*

I wasn't a big fan at first, but the more I used it and the more I began to figure it out the better it became. It has a lot of features I appreciate. It's not the most user-friendly, but again once you figure it out it's a very solid application

### 5/5 — Great CRM

*2024-04-19, version 6.6.41*

Everyone looks for the best CRM. They all have their gods and bad points. There is no perfect CRM. This one is constantly improving , the customer service is top notch,  I have been using it for 10 years. It runs my business of 9 employees just great.

### 3/5 — Fix The Bug Please

*2024-03-08, version 6.6.41*

Since doing the new update, I get logged out at random and can’t log back in. Sometimes once I am able to log back in, it’s a completely different version and I can’t see any of my appointments.

### 2/5 — No Care

*2023-11-29, version 6.6.39*

I have been a customer and have loved using this. Steve was so great to work with. Until he quit us. I have emailed 7-10 times, called 15 plus times, since AUGUST and no response! I don’t understand. I just don’t understand at all. I don’t understand. I need help and nobody there to do.

### 5/5 — Jeff at Customer Factor

*2023-09-19, version 6.6.39*

I struggled thru this software at first. I wish I would of called support first. Jeff guided me thru the process with ease.  I wish I had called months ago. Thank you Jeff for your knowledge and kindness.  Getting me thru this I think you. Didn’t rush me and was very patient and made sure I understood!!! Thank you Jeff!

### 1/5 — The Guy is a FREAK SHOW - Holding My Data Hostage

*2023-09-11*

This guy is a completely unhinged, scary, crazy lunatic. He is holding my data hostage and has not released it to me, despite his promise to do so. This is the response I got when I asked him if I had been provided access to my account during a month I had not been checking it (Keep in mind I was asking IF I had access to my account during that duration; and if I were being charged for a service I potentially was not being provided. And he totally flipped);

“Hi there,
 
Do you really think we monitor who does what at what times and what days or weeks? This is a SUBSCRIPTION based service which means it requires a subscription. That doesn’t mean someone can just willy nilly take a month off and then come back on board whenever they feel like it. Sorry. So we’re supposed to know a user took let’s say aug 1 to aug 10 off and then subtract that from the monthly pay because the user wasn’t using CF? How about the folks with snow. Should they just all take off for a few months and then come back in April? I mean that makes absolutely no sense and would create a logistical nightmare. Again, it’s a subscription. 
 
I’ll be glad to cancel your account since you do seem to want to pay whenever you actually use the software. There are other programs out there which charge more and I believe they may have the pause option that you want, so you can pause and resume however often you would like. At our pricing model (especially at your grandfathered in pricing) we cannot provide this. You do realize it’s 34.95 per month, right? With programs that have pause/resume options you will ultimately be paying higher fees but if that’s what you need then I recommend you do that. So I’ll start the process of canceling the account. I’ll have all your data exported and sent to you asap. Thanks for your patronage.”

## Frequently asked questions about The Customer Factor

### What does The Customer Factor app do?

This app allows users of The Customer Factor software to manage appointments, create and send estimates and invoices, and process payments on the go. It also includes features for navigation, photo capture, and customer communication.

### What are the key features of The Customer Factor app?

Key features include appointment scheduling and editing, integrated map navigation to appointments, the ability to create and email estimates and invoices, mark invoices as paid, capture signatures, take or upload photos, process credit cards, and utilize an 'I'm on the way' text messaging feature.

### Is The Customer Factor app free to use?

Based on the provided information, the app is listed as free. There are no mentions of subscription fees, paid downloads, or in-app purchases for core functionality.

### Who is the target audience for The Customer Factor app?

The app is designed for existing users of The Customer Factor software who need a convenient mobile solution for managing their field service operations, including scheduling, invoicing, and customer interactions.

### What are some common use cases for The Customer Factor app?

Common use cases include scheduling and managing client appointments, generating and sending professional estimates and invoices directly from the field, capturing customer signatures on work orders, documenting job progress with photos, and efficiently navigating between service locations.

## Version history (last 5 releases)

### 6.6.53 — 2026-03-25

Thanks for using The Customer Factor! This update introduces tech notes for your technicians to see with jobs/estimates along with the ability to set either 1 or 2 prospect types/customer types. Additional minor user interface changes were made also (ie: a bigger i'm on the way button). We suggest turning on automatic updates on devices running The Customer Factor to receive regular updates.

### 6.6.52 — 2026-03-18

Thanks for using The Customer Factor! This update fixes an issue with estimates being edited. And stay tuned for the next release coming up shortly which will include the highly requested tech notes and the ability to set 2 "customer types" per customer. Some user interface changes will also be introduced. We suggest turning on automatic updates on devices running The Customer Factor to receive regular updates.

### 6.6.51 — 2026-02-13

Thanks for using The Customer Factor! This update provides an id number with each prospect and customer along with some overall bug fixes such as fixing a rounding error when processing credit cards using square and a phone number display issue for subusers given no phone permissions. We suggest turning on automatic updates on devices running The Customer Factor to receive regular updates.

### 6.6.50 — 2025-09-28

Thanks for using The Customer Factor! This update solves an issue with multiple photos not able to be uploaded within a customer or prospect profile. The display of confirmation emails and confirmation text messages was also improved upon. We suggest turning on automatic updates on devices running The Customer Factor to receive regular updates.

### 6.6.49 — 2025-09-19

Thanks for using The Customer Factor! This update solves a payment issue that users in countries outside the U.S. were experiencing when paying via Square. Some other minor improvements were made also. And stay tuned as we have some exciting updates coming up! We suggest turning on automatic updates on devices running The Customer Factor to receive regular updates.

## Apps similar to The Customer Factor

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [BookingKoala For Providers](https://appshunter.io/ios/app/bookingkoala-for-providers/id1446530801) | 3.3 (50) | Free | Business |
| [QuoteIQ: Contractor CRM](https://appshunter.io/ios/app/quoteiq-contractor-crm/id1635217093) | 4.7 (3,274) | Free | Business |
| [Properly Visual Checklists](https://appshunter.io/ios/app/properly-visual-checklists/id1032619209) | 3.7 (91) | Free | Business |
| [Markate : Service Ops Platform](https://appshunter.io/ios/app/markate-service-ops-platform/id1154246059) | 4.1 (165) | Free | Business |
| [Safety Advocate](https://appshunter.io/ios/app/safety-advocate/id1327492805) | 3.7 (14) | Free | Business |
| [Service Autopilot](https://appshunter.io/ios/app/service-autopilot/id789828673) | 2.4 (90) | Free | Business |

## Related topics

[the customer factor](https://appshunter.io/ios/topics/the-customer-factor) · [customer app](https://appshunter.io/ios/topics/customer-app) · [customer](https://appshunter.io/ios/topics/customer)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*