# The Customer Factor — user reviews > 33 indexed App Store user reviews of The Customer Factor by The Customer Factor LLC, rated 3.60/5 from 67 ratings. - Source: https://appshunter.io/ios/app/the-customer-factor/id985149081/reviews - App overview in markdown: https://appshunter.io/ios/app/the-customer-factor/id985149081.md - Rating breakdown: 5★ 36 · 4★ 7 · 3★ 4 · 2★ 4 · 1★ 16 ## Newest reviews (10 of 33) ### 2/5 — Cooking my phone *2026-07-10, version 6.6.53* Why is it that I'm simply on the app and my location is off, yet it cooks my phone while I'm on it 10 minutes? What exactly is it doing it needs that much processing power? Please look into this problem. Nearly fried my phone from an app I must be on for work ### 2/5 — Not being able to sign in! *2026-04-12, version 6.6.53* App opens fine, but keeping loading to then prompt with “check internet connection” and fails to log me in. Internet is perfectly fine. Please look into this ### 4/5 — Very Good Once You Figure it Out *2024-07-16, version 6.6.41* I wasn't a big fan at first, but the more I used it and the more I began to figure it out the better it became. It has a lot of features I appreciate. It's not the most user-friendly, but again once you figure it out it's a very solid application ### 3/5 — Fix The Bug Please *2024-03-08, version 6.6.41* Since doing the new update, I get logged out at random and can’t log back in. Sometimes once I am able to log back in, it’s a completely different version and I can’t see any of my appointments. ### 2/5 — No Care *2023-11-29, version 6.6.39* I have been a customer and have loved using this. Steve was so great to work with. Until he quit us. I have emailed 7-10 times, called 15 plus times, since AUGUST and no response! I don’t understand. I just don’t understand at all. I don’t understand. I need help and nobody there to do. ### 4/5 — Since update *2022-01-27, version 6.6.33* Since the update you can’t just easily click and upload photos. If you take multiple pictures while in the app you can as long as you select the option to use the camera while in app. I don’t always do that option because I have to put notes in the app while taking pics for my job. I have had to tap the upper section when trying to upload and watch it add more pics that are not needed for the job I’m looking at. After multiple taps it will finally upload the selected pics from camera roll on my phone. ### 4/5 — Just one thing *2019-11-07, version 6.5.9* Love the app, use it for my business. The one thing I really would love to see, and the reason this is 4 stars, is the option to mark invoices as paid through the app. This would help me keep track of what’s been paid, and what’s still outstanding. Please add that! Thanks. ### 1/5 — Horrible costumer service. *2019-04-26, version 6.5.6* Horrible costumer service. Guy replied to me in an email saying that he laughed bc i didn’t know how to use the app. Maybe time to hire a professional costumer service ppl instead of a high school kids. ### 4/5 — Everyday user *2019-03-03, version 6.5.2* I love this app it is super easy to keep up with my busy work day schedule however it freezes constantly, I’ll clock out but end up still being clocked in, sometimes I can’t hit the back button without it freezing, it never lets me complete a job if someone else on my team has already hit complete, so my time keeps running. I hope you fix it. I have an iPhone 8+. I am up to date! ### 1/5 — Bad customer service *2018-02-15, version 6.3.6* We’ve been using the customer factor for about 2 years. Took some time to get use to because we came from a more user friendly software. Did not have a problem until 2 days ago. 6 months ago they had glitches that charged customers the whole amount for a job rather a portion. We caught 1 job from the glitch because it was the same week of the glitches. The second job though was 6 months ago, Steve could not help us nor apologize for any inconvenience for the glitch. This costed us $450 and Steve immediately stopped our services and sent all of our customers to us after being notified of the glitch. Telling us that we are too much of a headache. The problem was in the customer factors side, not the user, but Steve refused to believe so and pushed us away. Almost 2 years of service and he basically kicked us out because of their mistake. DO NOT RECOMMEND IF YOUR DEALING WITH STEVE. ## Most critical reviews (10 lowest-rated) ### 1/5 — Once you sign up they won’t cancel. *2024-07-19, version 6.6.41* Multiple times tried to cancel and some woman who acts stupid on a line the is barely coherent says she’ll send and email which never comes. Scam of a company ### 1/5 — The Guy is a FREAK SHOW - Holding My Data Hostage *2023-09-11* This guy is a completely unhinged, scary, crazy lunatic. He is holding my data hostage and has not released it to me, despite his promise to do so. This is the response I got when I asked him if I had been provided access to my account during a month I had not been checking it (Keep in mind I was asking IF I had access to my account during that duration; and if I were being charged for a service I potentially was not being provided. And he totally flipped); “Hi there, Do you really think we monitor who does what at what times and what days or weeks? This is a SUBSCRIPTION based service which means it requires a subscription. That doesn’t mean someone can just willy nilly take a month off and then come back on board whenever they feel like it. Sorry. So we’re supposed to know a user took let’s say aug 1 to aug 10 off and then subtract that from the monthly pay because the user wasn’t using CF? How about the folks with snow. Should they just all take off for a few months and then come back in April? I mean that makes absolutely no sense and would create a logistical nightmare. Again, it’s a subscription. I’ll be glad to cancel your account since you do seem to want to pay whenever you actually use the software. There are other programs out there which charge more and I believe they may have the pause option that you want, so you can pause and resume however often you would like. At our pricing model (especially at your grandfathered in pricing) we cannot provide this. You do realize it’s 34.95 per month, right? With programs that have pause/resume options you will ultimately be paying higher fees but if that’s what you need then I recommend you do that. So I’ll start the process of canceling the account. I’ll have all your data exported and sent to you asap. Thanks for your patronage.” ### 1/5 — Job history *2022-07-14, version 6.6.35* New update doesn’t allow job history search EXTREMELY INCONVENIENT ### 1/5 — The worst customer service ever *2022-05-30, version 6.6.34* The guy just doesn’t care about his customers. ### 1/5 — Terrible *2021-10-16, version 6.6.28* As someone else mentioned, I have no clue why this app is pushed so hard on Facebook contractor groups. I got this app when I was first starting out and didn’t know any better, and it felt like I was using a cheaply designed 30-year-old computer program. Many features didn’t work properly, or at all, and I found that I got to actually use 50% or less of the features sold to me when I signed up. It’s a pain to use compared to other programs, especially considering what this guy tries to charge- for reference, I now use a $4/month invoicing app that integrates with my payment processor and a free calendar app and I’m infinitely happier than I was paying $50/month for this, and both of them combined have as many useful features as The Customer Factor and give more professional results. I can type out and send an estimate or invoice in 2-3 minutes now compared to 15+ on this clunky garbage. To cap off my experience with a less-than-mediocre, overpriced app, when I finally decided to cancel and emailed TCF, the customer service was terrible and the guy who owns the app was extremely rude and waited until I was billed an extra month to cancel for me then immediately deleted my account even though I was charged for the month. Pretty terrible experience from top to bottom, there are free apps that are better than this and you won’t have to deal with the ridiculous cancellation process if you decide the app isn’t for you. ### 1/5 — Worst Customer Service Experience *2021-09-25, version 6.6.26* If I could leave this company 0 stars I would do so without remorse. I’m honestly not sure why so many contractors are satisfied with them or their product. I signed up for a year and after 3 days I realized how much I hated it. I felt like I was using Window ‘95 or worse. It’s so clunky and not user friendly. I emailed them and said I didn’t feel it was a great fit for me and got absolutely berated in the response email by Regina— Here are some direct quotes from the email:“You obviously had no idea what you had at your fingertips.” & “There is flat out nothing out there that offers as much value as we do. Nothing.” & then proceeds to say, “We don’t allow anyone to sign up again if they ask for a refund so best of luck in future endeavors.” — Just a heads up to anyone out there that’s thinking about signing up for them. They don’t offer a trial period. The will refund your money like they say but they will try to make you feel like scum for not valuing their product the way they do. Look elsewhere. ### 1/5 — Needs another update ASAP *2021-04-23, version 6.6.21* This current version freezes/crashes regularly ### 1/5 — App crashes everytime i try to open it *2020-11-09, version 6.6.16* Please address ### 1/5 — Keeps crashing. *2020-07-29, version 6.6.14* Can’t even schedule a job. Certain screens show up blank and the app closes when I try to add a job. Please update. ### 1/5 — App Needs a lot of work *2019-12-01, version 6.5.9* The app constant crashes.I'm hardly ever able able to upload pictures of jobs. I’ve had to delete and re install the app many times on my iPhone XS Max ## Most praised reviews (10 highest-rated) ### 5/5 — Love it *2025-02-24, version 6.6.41* I have been using they for year, And I absolutely love it. They also have a great costumer service. I totally recommend it ### 5/5 — Great CRM *2024-04-19, version 6.6.41* Everyone looks for the best CRM. They all have their gods and bad points. There is no perfect CRM. This one is constantly improving , the customer service is top notch, I have been using it for 10 years. It runs my business of 9 employees just great. ### 5/5 — Jeff at Customer Factor *2023-09-19, version 6.6.39* I struggled thru this software at first. I wish I would of called support first. Jeff guided me thru the process with ease. I wish I had called months ago. Thank you Jeff for your knowledge and kindness. Getting me thru this I think you. Didn’t rush me and was very patient and made sure I understood!!! Thank you Jeff! ### 5/5 — Automated so many processes in my Pressure Washing Business *2022-03-22, version 6.6.34* This app, while not perfect, is an incredible value to me and my service business (Pressure Washing). It has allowed me to grow from owner/operator to running multiple crews with a supervisor. So much thought has been put into creating this app and it’s interface. Well worth the money and if there’s something you don’t understand, they will walk you through it….the owner / creator of this software often answers the phone himself and ALWAYS takes the time to make sure you understand how to use the App / Software and that you’re getting the most out of it! How’s that for customer service? ### 5/5 — Somethings wrong *2021-03-09, version 6.6.20* I can’t even sign up it just says login after I downloaded the app. ### 5/5 — Traveling Vendor *2020-11-14, version 6.6.17* So many features, the best I believe is with the maps integration to find where job locations are. ### 5/5 — Customer support and service are the best! *2020-07-18, version 6.6.13* The customer factor is the best app that I ever found to run my business. Amazing customer service. Amazing support. Not every app have the owner answering the phone. Thanks Steve!! ### 5/5 — Get this app now! *2019-09-20, version 6.5.9* We own a small power washing business. In just one week I can safely say this app has and will change our business. It would be impossible to type out allllll the ways but I’ll Name a couple. Not having to create invoices/receipts myself. A record of all customers and what their quote or job was. Automated appointment reminder emails. A filter for negative reviews. It’s amazing. And I don’t understand the reviews that claim the customer service is poor. In this one week the creator of the app has talked with me on the phone twice just to walk me through everything and answer any little question I’ve had. Steve knows what it’s like to run a small business and he has integrated so many little features you didn’t even know you needed. Stop questioning if it’s worth it. IT IS SOOO WORTH IT!! ### 5/5 — Fantastic Service *2018-10-30, version 6.4.9* The usefulness of this software for a small business is incomparable. We’ve been using it for over a year, and it has helped us so much. Steve is constantly making improvements and implements suggestions he receives. Requests for assistance are promptly answered. ### 5/5 — Outstanding customer service! *2018-03-09, version 6.3.6* This is an outstanding program for service providers. The support from Steve is always outstanding! I highly recommend The Customer Factor! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-08.*