# The First Bank Mobile — user reviews > 67 indexed App Store user reviews of The First Bank Mobile by The First Bank (MS), rated 4.84/5 from 9,359 ratings. - Source: https://appshunter.io/ios/app/the-first-bank-mobile/id1209366971/reviews - App overview in markdown: https://appshunter.io/ios/app/the-first-bank-mobile/id1209366971.md - Rating breakdown: 5★ 8,487 · 4★ 563 · 3★ 132 · 2★ 41 · 1★ 132 ## What do users think of The First Bank Mobile? Overall sentiment: positive **Pros** - 🚀 Convenient - 👍 Amazing app - 👍 Excellent planning - 👍 Great service - 👍 Personalized banking - 👍 Excellent customer service - 👍 Easy to use - 👍 Wonderful banking experience - 👍 Improved website - 👍 Mobile deposit feature **Cons** - 🐛 Doesn't work - 🐛 Keeps switching apps - 🐛 Slow check deposits - 🐛 Bill pay issues - 🐛 Confusing app navigation - 🐛 Inaccurate account information - 🐛 Frequent login issues - 🐛 Transactions not showing **Commonly reported bugs** - Login screen freezes - Incompatible with older devices - Mobile deposit limit issues **Most requested features** - Dark mode option - Improved bill pay functionality - Better account switching experience ## Newest reviews (12 of 67) ### 3/5 — Confirmation? *2025-01-22, version 3.19.1* Confirmation number is very hard to find! Therefore I only look for it when in need ### 5/5 — The First Ponchatoula *2024-05-09, version 3.11.4* The best bank ever! Number one service! Best tellers and management ever! ***** ### 5/5 — As a Traveler *2023-08-11* Been with them for over 5 years now, anytime I’ve ever encountered an issue , weather I was anywhere in the country . Best customer service and friendliness! Banking with the First , since they were FMB . They are the Chik-Fila of banking ✍🏼 ### 4/5 — Sometimes I need some help! You’re the greatest for customer service! *2023-06-23, version 3.3.0* I like it but I’m a slow learner!!!!! I am doing better figuring it out! Thank you for letting me walk in and learn at times. 😊 ### 2/5 — App issues. *2023-06-16, version 3.3.0* Ever since the last update I can no longer use my app, I’ve tried deleting it and reinstalling and it still doesn’t work. ### 5/5 — “First” rate service! *2023-03-06, version 2.45.1* Allows a pleasure to do business with The First, in FOLEY, AL. even when it’s an unpleasant task, they make it easy! ### 5/5 — Covid Still Out There *2023-02-03* As a Senior I especially enjoy this app on my phone because it’s convenient and very easy. Even though things are largely back to normal, Covid is still out there. ### 5/5 — Ann *2022-11-09, version 2.45.1* Very easy banking online! ### 5/5 — Great service *2022-11-01, version 2.45.1* Great service, very helpful. ### 5/5 — Home town bank *2022-07-01* We love banking with The First! Everyone in the Orange Beach branch are simply amazing. We have only been banking with them a few years since relocating here and I truly believe they made a point to know us by name on the first day! That meant the world to me! You call and they answer…. No annoying answering service or automated system. You can tell they take pride in their employees and the employees in return take pride in their customers. This is a prime example of what a bank should be! ### 5/5 — 5 stars *2022-06-08* I love The 1st Bank! The staff couldn’t be more friendly, helpful and professional. They are always quick to help with a smile. I also love the online app- super easy to use. I recommend this bank to all my family and friends. ### 5/5 — Wonderful Bank Experience *2022-04-23* I’ve went into the Bank to set up my account. Came inside one other time. I walk inside the doors now and everyone knows my name. If there’s a customer with a bank employee as soon as they get a moment, I hear a “Hello, nice to see you (followed by my name). Personalized banking with smiles and helpful attitudes. As I am walking out, I bump into a friend. We chatted a few minutes about the service and it’s old school home town feel. As well as discussing the personal touch given by all of its employees. ## Most critical reviews (10 lowest-rated) ### 1/5 — Good app. Sad to see they sold out to another bank. *2025-04-01, version 3.21.0* Just when you find a great bank they go off and sell to another, larger bank. If you guys change anything related to my routing numbers, account numbers or debit card numbers I’m done. Banks need to chill out with selling out to other banks. This should not be a normalized process. ### 1/5 — Monthly statement *2025-02-04, version 3.19.1* There is no tab to print monthly statements ### 1/5 — Doesn’t work. *2024-06-12* The new app doesn’t recognize any of my account information, so now I have no access to the new app or the old app. I guess it’s back to the dark ages of driving to an ATM to see how much money I have in the bank. This is absolutely terrible. Also, can’t get anyone on the phone to address the issue. Maybe I’m the only customer having an issue, but I highly doubt it. Beyond disappointing! ### 1/5 — New app or update *2024-06-11, version 3.12.0* Won’t accept my sign in. Total garbage. ### 1/5 — Why must you keep switching *2024-06-11* Every time this bank switches their apps I always get locked out of my account even though I’m typing in the right bank credentials I’m switching banks after this it’s getting ridiculous just stick with one app quit switching to anyone that’s having this problem you will have to go to the bank to fix it in person this has happened to me 3 times before each time was because they did a new to do banking on ### 1/5 — Terrible don’t use this bank. Please stay away *2024-03-05* It takes a week to deposit a check and pull it out to move to another account. It takes minimum 24 - 36 hours to deposit if your lucky. Then moving to a Schwab account another 24 to 36 hour working day time. If the check doesn’t go through you better check your email because the app says it went through. The message on your account says it went through. The only way you know the mobile deposit didn’t go through is an email. Remember it takes two days to hit the account so you better hold on to your deposited checks a week before you void them out. ### 1/5 — Card management *2024-02-10, version 3.9.0* Could not open this on my phone. ### 1/5 — Update issue *2023-07-12, version 3.4.0* Caught in an endless loop of authentication ### 1/5 — Require too much information for a mobile deposit *2021-12-24, version 2.37.0* Require too much information for a mobile deposit ### 1/5 — Using the revised site to see if a check was paid or not by bill pay *2021-09-20* Impossible to get to the site to see if a check had been cashed by payee, spent 20 minutes with customer service then told I should talk to bill pay, held for them for 10minutes, changed password, session expired, couldn’t get back in. This verification of paid/cashed checks is impossible, back to the call and hold system because bill pay if you have the right number, tries but it’s still manual. Time wasted! ## Most praised reviews (10 highest-rated) ### 5/5 — Easy to login *2025-07-25* I know it’s a security thing but this app is so much easier to login to than other banking apps. Thank you for that. ### 5/5 — Review *2025-04-06, version 3.21.0* The app is customer friendly. ### 5/5 — Always available *2025-03-31, version 3.21.0* Someone is always available with a smile ### 5/5 — Awesome *2025-03-07, version 3.20.0* Quick and convenient service and great staff ### 5/5 — Banking Today *2025-03-04* Best technology usage is being able to do your banking without having to go to the bank. Grateful ### 5/5 — Staff *2025-02-27* Love my bank , they do great with what I needed and asked from them ! I live 3 hours away but everything online makes possible for me to keep my bank . ### 5/5 — Deposit option *2024-10-30, version 3.17.0* Love this option ### 5/5 — Remote deposit *2024-09-10, version 3.15.0* Fast, easy, and safe. ### 5/5 — Convenient!! *2024-08-23* I love banking with The First! So much so that I haven’t worked in Hattiesburg for over 10 years and continue to use them for my direct deposits. I live between Raleigh & Bay Springs MS. I work in Madison MS. The First is not exactly a convenient bank for me but I am not leaving!! ### 5/5 — Amazing *2024-08-02* The First app is unbelievable. I think they have thought of everything one could want when trying to access one’s banking account. The app makes it easy to get an overall view of all transactions. Excellent planning went into the development of this app. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*