# The First eBank Solution — user reviews > 74 indexed App Store user reviews of The First eBank Solution by The First Bank (MS), rated 4.57/5 from 547 ratings. - Source: https://appshunter.io/ios/app/the-first-ebank-solution/id804906551/reviews - App overview in markdown: https://appshunter.io/ios/app/the-first-ebank-solution/id804906551.md - Rating breakdown: 5★ 437 · 4★ 54 · 3★ 14 · 2★ 14 · 1★ 28 ## What do users think of The First eBank Solution? Overall sentiment: positive **Pros** - 👍 User-friendly - 👍 Easy to use - 👍 Convenient - 👍 Good customer service - 👍 Smooth app experience - 👍 Helpful budgeting tools - 👍 Easy account management **Cons** - 🐛 Delayed deposits - 🐛 Slow updates to available funds - 🐛 Incorrect account balances - 🚫 Lack of Zelle integration - 🚫 Limited functionality compared to other apps - 🚫 Subpar user experience **Commonly reported bugs** - Mobile deposit camera issues - Inconsistent notification settings - Overdraft fee issues **Most requested features** - Ability to lock/unlock debit card - Real-time transaction notifications - Improved wire transfer capabilities - Family banking features (e.g. child accounts, chores-based allowance) - Tap-to-pay functionality ## Newest reviews (17 of 74) ### 4/5 — App *2025-06-10, version 335545800.0.5912* Function well and easy to use ### 5/5 — Nhs *2025-03-01, version 335545800.0.5912* Good app. Easy to navigate ### 5/5 — Bank App *2025-02-24, version 335545800.0.5912* Great! ### 5/5 — Awesome 🤩 *2025-02-14, version 335545800.0.5912* I Love ❤️ This App!!! It Makes Life Easy😍 ### 5/5 — Excellent *2025-02-01, version 335545800.0.5912* Excellent ### 5/5 — Great App! *2025-02-01, version 335545800.0.5912* The 1st Bank app is awesome! It’s really easy to keep up with my account on a daily basis. ### 5/5 — Easy to use *2025-01-31, version 335545800.0.5912* Love this app. So easy to use for someone not very techie! ### 5/5 — Bank App *2025-01-27, version 335545800.0.5912* Love it,easy to use. ### 5/5 — First Bank *2025-01-27, version 335545800.0.5912* Easy to navigate, well conceived, rarely down Good job !! ### 4/5 — Not horrible *2025-01-27, version 335545800.0.5912* Deposits are delayed a day and no Zelle option are my only dislikes. ### 5/5 — Smooth app *2025-01-27* Loads every time, smooth working app. Actually learned some new things today about budgeting on the app so I don’t have to get anything separate, the app has it all for me! Overall Great bank! ### 5/5 — It’s fantastic!! 😊 *2025-01-26, version 335545800.0.5912* Very user friendly!! ### 5/5 — Ease to use *2025-01-26, version 335545800.0.5912* Out of every bank I’ve ever been with, this is by far the best! Love it!! ### 5/5 — Easy access *2025-01-26* This app makes everything quick and convenient. I have total awareness of everything regarding my account 24 hours a day without leaving home 👍🏽 ### 5/5 — Review *2025-01-25, version 335545800.0.5912* Easy to use ### 4/5 — NRH *2025-01-25, version 335545800.0.5912* Ok ### 5/5 — Great *2025-01-24, version 335545800.0.5912* Good to have ## Most critical reviews (10 lowest-rated) ### 1/5 — App needs work *2025-02-21, version 335545800.0.5912* App needs alot of work.... way to much at the begging when loaded up.... very slow update with money available. It will reset available funds and then take out money which show incorrect funds. Also needs ZELLE ### 1/5 — Black customer *2024-08-01* I have not one good thing to say about the branch in waycross. I took an insurance check there around the 2nd week in July. I noticed I was waiting a long time in the process I saw different tellers looking at me and passing my check around. So I sat there patiently. Waited and waited finally an older teller comes to window saying they never seen a check like that before i said what you mean. She started asking who what when and why and who gave me the check. What?? That’s not your concern I have an account here and I want to deposit to my account. So on so on eventually I said give me the check back and I left. I went through the process of getting the check verified took a couple of weeks but I went today to cash the check again with my verification the check is valid. Passing it around again wating wating. Gave check to Josh He walking around looking lost. Another teller comes and say we can’t cash it it’s none negotiable because I tried to mobile deposit it. Make that make sense. My insurance company gave me instructions on what to do. It’s not up to a teller to be able to assume the validation. Gotta get the information I need to report to my insurance company. God bless ### 1/5 — Features that needed to be added *2024-07-09* The app really needs Major Improving. I have a few features I think that be a great benefit. The able to lock and unlock your card from transactions just in someone has stolen your debit/credit card. I see you have the feature to get notifications for bank account balances BUT an additional feature to track any transactions you used by your card would be nice. I’ll like to see my immediate transaction and updated bank account balances so I constantly monitor my spending. Better wire to wire transfers. Build maybe another app itself if you want to get into more family banking for example with helping kids be more responsible with chores to help give kids money from parents for doing tasks along with a debit card to go along with it the app can be similar to greenlight and make the banking system more efficient for parents to do that for their kids if they want to set up their child a checking/saving account with a lot financial literacy tools invest in stock and bonds etc…. another feature you can add to the debit card is tap and pay more and more places use simple tap and pay and our current cards doesn’t have that feature. ### 1/5 — App rating *2024-06-27* This app has been a nightmare from the time heritage was bought out. I’m always being charged overdraft fees because it seems the bank/system waits until I have made several charges to process them all at once, not to mention things stay pending for days on end and the last four or five things don’t have the available balance below seeming to try to throw you off. ### 1/5 — Bank App *2024-06-11* Needs the capability to turn off debit card in case of fraud. Needs notification for each time debit card transaction acquires. ### 2/5 — 2 *2025-01-26, version 335545800.0.5912* It’s fair. Not great. ### 2/5 — Subpar app & service *2025-01-24* Compared to other banking apps that I’ve used this one is subpar at best. Very limited in function, ability to transfer in timely manner, edit scheduled bill pay… overall not user friendly. If I had not needed to use the bank to care for my parents, we would move all funds and find a new account. In fact, we might do that anyway. ### 2/5 — Sorry, only Ok for a small bank *2024-12-16, version 335545800.0.5904* Lacking compared to Synovus ### 2/5 — App *2024-06-27* It can improve a lot in my honest opinion. I’ve had this app for a while now, I banked with them for a while. The app isn’t really helpful. I like the actual banking staff but the app isn’t really helpful if you need something from your bank in a timely manner. ### 3/5 — M. Lovett *2025-01-24* App is basic and compared to other online banking apps, this app does what is needed but it takes too long just for simple things like transfers, deposits and even logging in. It could really use some modern upgrades like quick access to log in, turning cards off without having to go through so many settings and steps. ## Most praised reviews (10 highest-rated) ### 5/5 — Great app! *2025-07-12, version 335545800.0.5912* Very user-friendly. ### 5/5 — Great app *2025-04-07, version 335545800.0.5912* Easy to use helpful customer service reps when needed! ### 5/5 — Doctor *2025-04-04, version 335545800.0.5912* ? ### 5/5 — I love this app ❣️ *2025-03-26, version 335545800.0.5912* I love that I can use Face ID to unlock my accounts. It’s easy to navigate and very helpful. ### 5/5 — App Review *2025-03-21* I don’t like all the changes Techno has forced on my life. That said. It has been a convenience not to go to the bank physically. There are limitations to the app that requires a visit in person. The app is easy enough to get the routine transactions done. ### 5/5 — Customer *2025-03-11* All the people there are so nice and there ain’t nothing better than good customer service ### 5/5 — Easy *2025-03-10* Easy to login and see account balance. ### 5/5 — The First Bank is the Best Bank!! *2025-03-07, version 335545800.0.5912* They care and it shows!! ### 5/5 — Great *2025-03-03, version 335545800.0.5912* No problems with this app ### 5/5 — Owner *2025-03-03, version 335545800.0.5912* Great resource app --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-28.*