# The General Insurance App — See how much you can save! > Mobile app for managing auto insurance policies, including quotes, payments, and claims. (iPhone/iPad app by The General Automobile Insurance Services, Inc..) - Source: https://appshunter.io/ios/app/the-general-insurance-app/id1397958651 (this page in markdown: same URL + `.md`) - Developer: [The General Automobile Insurance Services, Inc.](https://appshunter.io/developer/623411656) - Category: Finance, Business - Price: Free - Rating: 4.70/5 from 227,472 App Store ratings · 496 written reviews indexed - Age rating: 4+ - Requires: iOS 16 · 58 MB - Languages: American English, European Spanish - Released: 2018-07-28 - Data updated: 2026-09-08 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/the-general-insurance-app/id1397958651/reviews.md ## What is The General Insurance App? The General® mobile app helps you manage your policy anytime, anywhere. Whether you need to get a quote, make a payment, access your ID cards, add proof of insurance to your digital wallet, or submit a claim, The General® makes it simple and convenient • Quickly get a quote for a new insurance policy with The General® • Make a payment or schedule a payment using different payment methods. • Access your ID Cards after signing in for the first time. You can view your virtual ID cards in landscape mode or open the PDF version to see your full legal ID cards. • Add your proof of insurance to your digital wallet for quick and easy access when you need it. • Start and submit a new claim, or track the status of an existing claim. • Log in the way that works best for you using your email address or biometrics such as Face ID. We’re always looking for ways to improve your mobile app experience. Please feel free to leave feedback about your experience or contact us at mobileappsupport@thegeneral.com. We’re committed to delivering a 5-star app experience. *Some restrictions apply. Subject to Underwriting guidelines. Not available in all states. End User License Agreement: https://www.thegeneral.com/legal/app_eula/ Privacy Notice: https://www.thegeneral.com/legal/privacy-policy/ ## Key features - Obtain auto insurance quotes - Make, schedule, or split payments - Access virtual and PDF ID cards - Submit and track insurance claims - Utilize Help Center and contact support - Multiple login options (email, social, biometrics) ## What do users think of The General Insurance App? Overall sentiment: negative **Pros** - 💰 Affordable rates - 🚀 Convenient app and payment process - 📱 Easy to use app - 🔒 Reliable coverage - 👍 Good customer service **Cons** - 🐛 Buggy app and website - 🤔 Confusing payment and renewal process - ❌ Poor claims handling - 🤨 Lack of transparency - 💸 Unexpected rate increases **Commonly reported bugs** - App not reflecting payment status accurately - Difficulty removing vehicles from policy - Login issues with app and website **Most requested features** - Ability to schedule future payments - Improved communication on policy changes - More flexible payment options - Enhanced claims process ## Recent user reviews (10 of 496) All indexed reviews: https://appshunter.io/ios/app/the-general-insurance-app/id1397958651/reviews.md ### 4/5 — Easy *2026-09-04, version 8.1.0* Excellent company,very affordable ### 5/5 — Great saving *2026-08-26, version 8.1.0* I enjoy using the General , because of the Savings and I can pick my own due date ### 1/5 — I just crashes *2026-08-22, version 8.1.0* No matter how many times you try to open the app and then login the app crashes every single time. Absolutely worthless ### 5/5 — Insurance account *2026-08-14, version 8.0.1* Very satisfied everything account is easy to use ### 5/5 — The best *2026-08-13, version 8.0.1* Love it ### 1/5 — Cant update email *2026-08-08, version 8.0.1* I’ve tried several times to update my email address through the app and through customer service and can not get it updated. Very frustrating and terrible customer service! ### 1/5 — Poor login *2026-07-31, version 8.0.0* This used to be so easy to use. You just launch the app and do whatever you needed. Now you need to get a verification code each time you access the app. Had I known this was a policy I would’ve gone to another insurance company. I won’t be renewing it in the future unless this changed. It’s just a hassle to deal with. I called customer service and it was explained that they can’t do anything about it. So frustrating. ### 3/5 — Add on *2026-07-25, version 8.0.0* Slow roads side assistance. ### 5/5 — New to this *2026-07-24, version 8.0.0* It’s really not hard to navigate the app and it tells you what you need to know it’s not bad just a lil pricey ### 5/5 — Payment *2026-07-21, version 8.0.0* Love the reminders even if Iam late they accept me . ## Frequently asked questions about The General Insurance App ### What can I do with The General Auto Insurance App? The app allows you to manage your auto insurance policy conveniently from your mobile device. You can obtain quotes for new policies, make payments (including splitting them across different methods or paying in cash), access your virtual ID cards, and submit or track insurance claims. ### How do I access my insurance ID cards? After signing in for the first time, you can access your ID cards immediately. Rotate your phone to landscape view within the app to quickly view your virtual ID cards. For full legal ID cards, you can select to open the PDF version. ### What payment options are available? The app supports various payment options. You can make a payment, schedule a future payment, or split a payment across different payment methods. It also offers the option to pay in cash through a partnership with PayNearMe. ### How can I get help or support? The app features a Help Center with frequently asked questions. If you need further assistance, you can start a call or chat with customer service during business hours, or schedule a call-back from the Sales or Customer Service teams at a convenient time. ### Is this app available for free? Yes, The General Auto Insurance App is available for free download and use. There are no charges associated with downloading or managing your policy through the app. ## Version history (last 5 releases) ### 8.1.0 — 2026-08-21 Enhanced policy coverage details and improved the display of discounts. We’ve also made updates to improve the overall app experience and reliability. ### 8.0.1 — 2026-08-04 We've made ongoing improvements to help make your experience faster, more reliable, and more secure. Update now to enjoy the latest enhancements. ### 8.0.0 — 2026-07-15 We've made ongoing improvements to help make your experience faster, more reliable, and more secure. Update now to enjoy the latest enhancements. ### 7.1.0 — 2026-06-04 We’ve made behind-the-scenes improvements to enhance app security, stability, and performance. This release also includes bug fixes to provide a smoother and more reliable experience. ### 7.0.0 — 2026-05-11 We’ve updated the app to support new policies under The General, along with continued improvements to make your experience smoother and more reliable. ## Apps similar to The General Insurance App | App | Rating | Price | Category | | --- | --- | --- | --- | | [GEICO Mobile - Car Insurance](https://appshunter.io/ios/app/geico-mobile-car-insurance/id331763096) | 4.8 (4,762,849) | Free | Finance | | [Root: Better car insurance](https://appshunter.io/ios/app/root-better-car-insurance/id1021256908) | 4.7 (73,138) | Free | Finance | | [Just: Affordable Car Insurance](https://appshunter.io/ios/app/just-affordable-car-insurance/id1471625834) | 4.4 (2,260) | Free | Finance | | [American Family Insurance App](https://appshunter.io/ios/app/american-family-insurance-app/id329763835) | 4.7 (91,127) | Free | Finance | | [Metromile - Car Insurance](https://appshunter.io/ios/app/metromile-car-insurance/id734641795) | 4.6 (24,200) | Free | Finance | | [Lemonade Insurance](https://appshunter.io/ios/app/lemonade-insurance/id1055653645) | 4.8 (85,992) | Free | Finance | ## More apps by The General Automobile Insurance Services, Inc. - [MyDrive™](https://appshunter.io/ios/app/mydrive/id1629727910) All apps by The General Automobile Insurance Services, Inc.: https://appshunter.io/developer/623411656 ## Related topics [insurance cheap](https://appshunter.io/ios/topics/insurance-cheap) · [general](https://appshunter.io/ios/topics/general) · [the general auto insurance app](https://appshunter.io/ios/topics/the-general-auto-insurance-app) · [the general insurance](https://appshunter.io/ios/topics/the-general-insurance) · [the general](https://appshunter.io/ios/topics/the-general) · [sr22](https://appshunter.io/ios/topics/sr22) · [aspire general insurance](https://appshunter.io/ios/topics/aspire-general-insurance) · [the general car insurance](https://appshunter.io/ios/topics/the-general-car-insurance) · [the general insurance app](https://appshunter.io/ios/topics/the-general-insurance-app) · [general insurance](https://appshunter.io/ios/topics/general-insurance) · [aspire insurance](https://appshunter.io/ios/topics/aspire-insurance) · [genwel](https://appshunter.io/ios/topics/genwel) · [car insurance cheep](https://appshunter.io/ios/topics/car-insurance-cheep) · [auto insurance quote](https://appshunter.io/ios/topics/auto-insurance-quote) · [national general insurance](https://appshunter.io/ios/topics/national-general-insurance) · [life insurance quotes by amg](https://appshunter.io/ios/topics/life-insurance-quotes-by-amg) · [life insurance quotes by ixn](https://appshunter.io/ios/topics/life-insurance-quotes-by-ixn) · [ptl insurance brokers online](https://appshunter.io/ios/topics/ptl-insurance-brokers-online) · [national general](https://appshunter.io/ios/topics/national-general) · [aspire general](https://appshunter.io/ios/topics/aspire-general) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*