# The General Insurance App — user reviews > 494 indexed App Store user reviews of The General Insurance App by The General Automobile Insurance Services, Inc., rated 4.70/5 from 227,472 ratings. - Source: https://appshunter.io/ios/app/the-general-insurance-app/id1397958651/reviews - App overview in markdown: https://appshunter.io/ios/app/the-general-insurance-app/id1397958651.md - Rating breakdown: 5★ 194,965 · 4★ 14,865 · 3★ 6,700 · 2★ 2,132 · 1★ 8,810 ## What do users think of The General Insurance App? Overall sentiment: negative **Pros** - 💰 Affordable rates - 🚀 Convenient app and payment process - 📱 Easy to use app - 🔒 Reliable coverage - 👍 Good customer service **Cons** - 🐛 Buggy app and website - 🤔 Confusing payment and renewal process - ❌ Poor claims handling - 🤨 Lack of transparency - 💸 Unexpected rate increases **Commonly reported bugs** - App not reflecting payment status accurately - Difficulty removing vehicles from policy - Login issues with app and website **Most requested features** - Ability to schedule future payments - Improved communication on policy changes - More flexible payment options - Enhanced claims process ## Newest reviews (10 of 494) ### 3/5 — Add on *2026-07-25, version 8.0.0* Slow roads side assistance. ### 2/5 — Text *2026-07-06, version 7.1.0* We need to be reminded of payments due and not shut us off! ### 1/5 — Crash *2026-07-04, version 7.1.0* Worthless app every time I try to sign in with or without Face ID it crashes. Cheap app, expensive insurance. ### 1/5 — Overcharge *2026-07-04, version 7.1.0* They have my information and keep overcharging me ### 1/5 — Renewal *2026-07-03, version 7.1.0* 1 month ago i called to renew policy. Set everything up. Talked wither customer service while signed into my account. Verified payment method. Then i get a notice policy is not renewed, will end in 5 days. I have to do the whole thing a second time. Why…? What a waste of my time. ### 1/5 — Impossible *2026-07-03, version 7.1.0* You make it downright impossible to switch policies ### 1/5 — Poor quality app *2026-07-02, version 7.1.0* App has poor quality. Always messing up ### 5/5 — Zero Notifications *2026-06-29, version 7.1.0* Still not getting notifications on when payments are due. Money is on card. Not sure why it doesn’t take? But on bright side they have not reported when payments miss which is nice! Other places do asap. ### 1/5 — $$$$$ *2026-06-29, version 7.1.0* Overpriced compared to other police’s, No good customer service would not recommend ### 5/5 — Convenient *2026-06-27, version 7.1.0* . Can find what I need with ease. ## Most critical reviews (10 lowest-rated) ### 1/5 — I just crashes *2026-08-22, version 8.1.0* No matter how many times you try to open the app and then login the app crashes every single time. Absolutely worthless ### 1/5 — Cant update email *2026-08-08, version 8.0.1* I’ve tried several times to update my email address through the app and through customer service and can not get it updated. Very frustrating and terrible customer service! ### 1/5 — Poor login *2026-07-31, version 8.0.0* This used to be so easy to use. You just launch the app and do whatever you needed. Now you need to get a verification code each time you access the app. Had I known this was a policy I would’ve gone to another insurance company. I won’t be renewing it in the future unless this changed. It’s just a hassle to deal with. I called customer service and it was explained that they can’t do anything about it. So frustrating. ### 1/5 — Dropped policy *2026-07-15, version 7.1.0* Bad customer service . I have been out of town and my wallet was stolen . No phone call to me letting me know about sending in payment . I just received my new credit card in mail sure to lost/stolen card policy . They are charging me 15.00 lapse in coverage and a reinstatement fee . Poor poor customer service as this was my only cc that I hold . ### 1/5 — UI and Logic Issues *2026-07-14, version 7.1.0* Completely counter-intuitive app ### 1/5 — Why *2026-07-08, version 7.1.0* It’s very frustrating when I need an email verification anytime I want to use the app. I added a new card as my old one was stolen. Automatic payments seem to be turned off for some reason. Dumb app. ### 1/5 — Login verification *2026-07-08, version 7.1.0* It was better when you had the option to have the verification sent to your phone number instead of just your email ### 1/5 — Bill *2026-07-07, version 7.1.0* My bill is wrong it should be $277 ### 1/5 — Horrible company *2026-07-07, version 7.1.0* Customer Service horrible,price too high. ### 1/5 — Sign in require getting email code *2026-07-07, version 7.1.0* I have to go to my email to get a code from THE General to pay my bill . It’s irritating cause I have to to My email which requires me to get an email code from yahoo.com but then times up from the General SO I have to do it all over again !! Sometimes 6 times. Finally I give up!! Thinking of changing my car insurance. Your algorithm can check my phone number- that should be enough to verify it is me!!! ## Most praised reviews (10 highest-rated) ### 5/5 — Insurance account *2026-08-14, version 8.0.1* Very satisfied everything account is easy to use ### 5/5 — The best *2026-08-13, version 8.0.1* Love it ### 5/5 — New to this *2026-07-24, version 8.0.0* It’s really not hard to navigate the app and it tells you what you need to know it’s not bad just a lil pricey ### 5/5 — Payment *2026-07-21, version 8.0.0* Love the reminders even if Iam late they accept me . ### 5/5 — Thanks Shaq💫 *2026-07-16, version 8.0.0* Amazing Service and So Forgiving Call 1-800-GENERAL NOW💫 ### 5/5 — Awesome *2026-07-11, version 7.1.0* Excellent Customer Service ### 5/5 — My favorite insurance *2026-07-10, version 7.1.0* I love the General! I’ve used other insurance companies and was met with horrible rates and bad customer service. One of which I still owe in collections today that I haven’t used for over 5 years now. The general has given me the lowest rate, the app makes payment very easy, and their customer service reps are very understanding and helpful when needed. I’ve been with the general for about 3 years now and I have zero intention on ever switching companies! ### 5/5 — Great app *2026-07-01, version 7.1.0* Easy to use and cheap ole car insurance ### 5/5 — This is The best auto insurance company *2026-07-01, version 7.1.0* I've been with Then 8 yrs now and they have been great to me. If your thinking about getting any Auto insurance choose The General ! ### 5/5 — The General *2026-06-29, version 7.1.0* Love this insurance company great rates, easy payment method, never have to talk to anyone…never had a problem with them 🙏🏼👍🏼🥰 --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*