# The Grounds AU

> Online ordering and loyalty program for food takeaway. (iPhone/iPad app by Abacus Solutions Pty Ltd.)

- Source: https://appshunter.io/ios/app/the-grounds-au/id1440944345 (this page in markdown: same URL + `.md`)
- Developer: [Abacus Solutions Pty Ltd](https://appshunter.io/developer/957620714)
- Category: Food & Drink, Lifestyle
- Price: Free
- Age rating: 4+
- Requires: iOS 15.6 · 191 MB
- Languages: American English
- Released: 2024-06-25
- Data updated: 2026-08-26
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/the-grounds-au/id1440944345/reviews.md

## What is The Grounds AU?

The Grounds AU online ordering app allows you to place an online order for takeaway as well as earn and view your loyalty points.
The app also allows you to view the status of the order as it progresses from processing to delivery.
Getting started is quick and easy, simply download the app, register your details and begin ordering.

Features:
•    Online Ordering with takeaway Options.
•    Re-order quickly based on previous orders.
•    Real time Order Status tracking.
•    Real time Loyalty Point tracking.

## Key features

- Online ordering for takeaway
- Quick re-ordering
- Real-time order status tracking
- Real-time loyalty point tracking

## Recent user reviews (10 of 22)

All indexed reviews: https://appshunter.io/ios/app/the-grounds-au/id1440944345/reviews.md

### 1/5 — Barely works

*2026-06-02*

Just not well optimised or good UX

### 1/5 — App doesn’t work

*2026-04-21*

You guys need to fix this app. Sometimes App doesn’t open at all.

### 1/5 — Current practices raise concerns about fair consumer practices under Australian consumer law

*2026-03-07*

I’ve been a regular customer of The Grounds and unfortunately I’ve noticed ongoing issues with their app over the last 8 months that raise serious concerns.

First, the loyalty program does not appear to track or display points correctly. After purchases, the app does not show the points earned, and my balance consistently appears as zero despite frequent visits. This makes the loyalty program seem unreliable or potentially non-functional.

Second, there are problems with gift cards and “Grounds Dollars” balances. When you purchase credit through the app or at the counter, any remaining balance that is lower than the cheapest item cannot be used. For example, if you have a $3 balance but the cheapest product costs $5, the remaining credit simply sits there and cannot be redeemed.

What is more concerning is that when additional credit is purchased, the app does not combine it with the existing balance, which effectively leaves small amounts stranded across transactions. This creates a situation where customers cannot recover or use the remaining funds.

Over time I’ve accumulated around $20 across different balances that cannot be spent or recovered. I have already submitted an enquiry to report the missing loyalty points and the unusable balances, but these issues have been occurring for months.

These practices raise concerns about fair consumer practices under Australian consumer law, and I hope the company investigates and resolves them properly.

### 1/5 — Unpleasant experience

*2026-03-05*

This is a glorified web page at best. The user experience is all over the place and leaves you wondering what muppet designed it.

The payments screen is a nightmare if styles and often find yourself trying to pay and getting an error!

### 1/5 — A good example of what not to do

*2025-08-10, version 5.0.27*

This feels very much like a web app that has very little to no native functionality. A website at best.

Today I couldn't order, do not use 0 in the mobile number. Won't let you edit it and it fails to move forward on an order.

The pages are sluggish and really makes for a poor app experience.

For a venue that provides great food and friendly staff the app falls short on the high bar that is the grounds

### 2/5 — Please fix bugs

*2025-07-31*

Can’t get to the cart without being logged out again over and over

### 1/5 — Can’t complete profile

*2025-02-27*

As with others, stuck in that loop of trying to update my profile. It won’t let me continue.

### 2/5 — Can’t even register

*2025-02-25*

Stuck in loop to enter my phone number. Page just refreshed every few seconds.

### 1/5 — Release with registration bug

*2025-02-02*

Unable to update profile after first registration as it keep refreshing the complete profile page, hence unable to use the app as result.

### 5/5 — Grounds app

*2025-01-17, version 5.0.16*

The app is incredibly easy to use, with a clean and intuitive interface that makes navigating through features effortless.

## Frequently asked questions about The Grounds AU

### What can I do with The Grounds AU app?

The app allows you to place online orders for takeaway food. You can also earn and view your loyalty points and track the real-time status of your order from processing to delivery.

### How do I get started with the app?

Getting started is simple. Download the app, register your details, and you can begin ordering your favorite meals for takeaway.

### Can I re-order past meals easily?

Yes, the app offers a feature to re-order based on your previous orders, making it quick and convenient to get your go-to meals.

### Is there a cost to use the app?

Based on the provided information, the app is free to download and use. There are no mentioned costs associated with using its ordering or loyalty features.

## Version history (last 5 releases)

### 5.1.27 — 2026-08-18

Improvement and fixes

### 5.1.25 — 2026-07-03

Improvement and fixes

### 5.1.24 — 2026-05-26

Improvements and fixes

### 5.1.22 — 2026-04-02

Minor bug fixes and performance improvements

### 5.1.20 — 2026-01-27

Minor UI updates and refinements have been implemented

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| App | Rating | Price | Category |
| --- | --- | --- | --- |
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## More apps by Abacus Solutions Pty Ltd

- [Stock Management](https://appshunter.io/ios/app/stock-management/id990101358)
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- [Gluten Free 4U](https://appshunter.io/ios/app/gluten-free-4u/id1186158652)
- [Nomni Point of Sale (POS)](https://appshunter.io/ios/app/nomni-point-of-sale-pos/id1222487831)
- [Roll’d Vietnamese](https://appshunter.io/ios/app/rolld-vietnamese/id1411683955)
- [Abacus Eats](https://appshunter.io/ios/app/abacus-eats/id1435280844)

All apps by Abacus Solutions Pty Ltd: https://appshunter.io/developer/957620714

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*