# THE GULU — user reviews

> 65 indexed App Store user reviews of THE GULU by Gorilla Group Limited, rated 4.70/5 from 330 ratings.

- Source: https://appshunter.io/ios/app/the-gulu/id739628906/reviews
- App overview in markdown: https://appshunter.io/ios/app/the-gulu/id739628906.md
- Rating breakdown: 5★ 271 · 4★ 40 · 3★ 11 · 2★ 2 · 1★ 6

## Newest reviews (15 of 65)

### 3/5 — bug in language

*2024-12-22, version 4.3.25*

After updating the app, the previous version is shown as traditional Chinese, the latest version is shown the search result in English, though the setting is in traditional Chinese, is it a bug? please advise, thanks

### 1/5 — Bad app

*2021-08-06, version 2.19.6*

It’s almost my turn and the app just logged me out automatically. After logging in again, my record was gone and I got to line up all over again.

### 3/5 — Can not share the queue ticket to my friends via WhatsApp but could do that before

*2021-02-22, version 2.19.0*

Can not share queue ticket with my friends via WhatsApp but could do that before

### 1/5 — This app is not accurate in reservations

*2020-11-15, version 2.18.8*

I used this app to track my reservation in Dondonya in new town plaza. Once it notified me my waiting ticket was available, I attended to the shop within 1 minute; Surprisingly , 3 waiting ticket numbers had passed thru and then I had to spent another 10 minutes to queue again. The app seem useless in my case.

### 1/5 — 打开用不了

*2020-10-04*

打开app后一直用不了

**Developer response:** 你好 870824, 好抱歉得知閣下使用時遇上問題。希望閣下可以將有關詳情連同聯絡資料發送到cs@thegulu.com，令我哋可以作進一步嘅跟進，謝謝。

### 1/5 — Don’t use it

*2020-02-26*

After you registered, your mobile will get lof of advertisement call every day

### 1/5 — 廢

*2020-02-16*

同sasa一齊來博人關注，要人download app，結果自己load唔到！真廢app，建議大家不要用

**Developer response:** 你好 Aaron-lam，我哋除咗齊心抗疫取籌專區之外仲有好多唔同嘅餐廳提供手機遙距攞飛、訂座、外賣等服務俾你選擇，希望你可以繼續留意吓!

### 1/5 — 垃圾

*2020-02-16*

垃圾軟件，卡死了

**Developer response:** 你好rubbish joox! 好抱歉閣下使用時遇上問題。因近日有大量用戶同時間下載同進行登記程序，以致網絡十分繁忙，煩請閣下耐心等候並於不同時間再次嘗試。如情況持續，請將有關使用日期及時間、電話號碼、網絡供應商等詳情email到cs@thegulu.com，我哋將有專人跟進!

### 1/5 — 好生气用不了

*2020-02-16*

根本用不了，一直显示未能成功，太令人失望了😞我还要排队买口罩的！

**Developer response:** 你好 果子牛妞，好抱歉閣下使用時遇上問題。因近日有大量用戶同時間下載同進行登記程序，以致網絡十分繁忙，煩請閣下耐心等候並於不同時間再次嘗試。如情況持續，請將驗證日期及時間、電話號碼、網絡供應商等詳情email到cs@thegulu.com，我哋將有專人跟進!

### 1/5 — Jade Garden said there’s delay

*2019-11-24, version 2.16.0*

I arrived at Jade Garden when it’s my turn, with another friend for the next member. We arrived and they said the table had been given to another group whom did not possess ANY tickets! Staff said there’s delay in App in showing numbers. What’s the point of using this App???? Rubbish

### 1/5 — Version update

*2019-10-26, version 2.16.0*

Please allow using without updating the version. Can I only update when I want to update instead of forcing me to update every time when I want to use it. Thanks

### 2/5 — Updating app

*2019-09-15, version 2.7.1*

The app kept saying my version is not up to date and requested me to upgrade it. But it was the latest version already. Now the app couldn’t be opened even it s the most updated version

### 2/5 — Very bad design

*2019-08-07, version 2.13.1*

It’s not about does it look good or not. The 8 colourful icons are far from obvious what do they do, I feel like playing pictionary guessing their functions; when I tap queuing, it shows me restaurants from miles away because they were “popular”, in stead of showing restaurant near me nor those I went to before; finally I have to search with the restaurant name, it still shows me one from miles away, the one I want is a whole page down. Yes I can find my restaurant, yes it totally works, but by today’s standard this is epic fail on app design.

### 1/5 — Can’t even use

*2019-05-30, version 2.12.1*

Always represent the message that “request could not be completed, please try again later”, even re-install the latest version many times. Plz fix it.

### 3/5 — Time lag

*2019-03-03, version 2.8.0*

When taikoo Cha Cha room ticket pops up in your app, the restaurant already called beyond 10 tickets. Pls check the time lag.

## Most critical reviews (10 lowest-rated)

### 1/5 — Bad experience but 5 stars??

*2026-07-12, version 4.5.15*

We usually want to get ticket in a very short time but this app always prompt ads and affect my time. Also, why other review said bad experience but still giving 5 stars? Buying stars?

### 1/5 — 软件打开没有反应，一点用都没有。

*2025-08-24*

软件打开没有反应，一点用都没有。

**Developer response:** 你好杀生丸sama宇宙无敌第一帅，很抱歉閣下於使用時遇上問題。我們十分希望您能夠獲得最佳使用體驗，希望閣下將詳細情況連同您的聯絡資料電郵至  cs@thegulu.com，我們將會有專人了解及跟進，謝謝！

### 1/5 — 差评

*2025-07-09*

第一次，可以用，第二次就卡着，根本用不了，垃圾

**Developer response:** 你好 龴K龴，抱歉閣下於使用時遇上問題。我們想了解更多詳情，以便為你作出進一步協助 。請閣下將聯絡電話連同你遇到的詳細情況電郵至cs@thegulu.com，我們會有專人為你盡快提供協助，謝謝。

### 1/5 — Brilliant Stupidity

*2024-12-23, version 4.3.25*

Create an app which opens an in-app browser which requires you to login in though u already logged in to the app but the log in function does not work. Brilliant!

### 1/5 — The notification enabled thing crashes my iphone

*2024-11-08, version 4.3.21*

Your app causes my iphone to crash and not able to use my phone

### 1/5 — So useless🌚

*2024-08-28, version 4.3.6*

This function can only scan QR codes outside the mobile phone, but cannot scan pictures stored on this mobile phone. Very inhumane!

### 1/5 — 不能用

*2024-03-17*

下载下来了根本登录不上

### 1/5 — Many advertisement popup while using the apps

*2023-11-26, version 4.2.10*

The frequent advertisements popups every second already damage the original function of this apps. Very disappointing

### 1/5 — Bugs

*2022-07-14, version 4.0.19*

I don’t know why I can’t use this app ?? Any bugs with version in iPhone or conflict with other apps ??? Tried serval time remove and download again. Still not work

### 1/5 — Horrible new UI

*2021-12-07, version 4.0.5*

very bad new UI and kept asking me to log in when I make an appointment, unlike before only need to sign in once. Also the app got stuck in the loading page when choosing date that is not available

## Most praised reviews (10 highest-rated)

### 5/5 — Could avoid the ads in the future

*2024-11-17, version 4.3.21*

Not good to have the ad and confused for the first-time user to buy the game . Not happy with that , but others are ok .

### 5/5 — Easy to use

*2021-11-06, version 4.0.3*

Great application

### 5/5 — 未能完成請求，請稍候再試

*2019-08-03, version 2.13.1*

Always appear this message even I delete and download again and again, change new iPhone ... always the same. Rubbish App.

### 5/5 — An undeveloped app

*2019-05-13, version 2.11.0*

Quite a number of times showing “No results” in the search function but the fact is that you know such restaurant actually using this GULU system.

Totally a crap! Uninstalled!

### 5/5 — Very useful

*2019-02-23, version 2.8.0*

It’s easy to find a restaurant and make reservation, which can reduce the queuing time!

### 5/5 — Request could not be complete

*2019-01-13, version 2.7.5*

I updated the apps but whatever I choose it said request could not be complete... what is going on????

### 5/5 — New version

*2018-11-10, version 2.6.1*

This new version is absolutely unstable and is not user friendly.  The display or sharing of invite always not function well. Always have difficult to load the APP. Wait for improvement.

### 5/5 — Maggiemeal

*2018-10-23, version 2.6.1*

Apps that provide a lot of efficiency.    Given waiting time can be minimised I like to go to Maxim group of restaurants for meals going forward.

### 5/5 — Very useful app

*2018-10-18, version 2.6.1*

This is a very useful application.  I save a lot of time in using it.  And there is a lot information available in the pages

### 5/5 — Nice work

*2018-10-15, version 2.6.1*

It is so convenient to book a table at anytime and anywhere.

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-25.*