# The Hartford — user reviews > 103 indexed App Store user reviews of The Hartford by The Hartford Fire Insurance Company, rated 4.80/5 from 11,691 ratings. - Source: https://appshunter.io/ios/app/the-hartford/id6450317375/reviews - App overview in markdown: https://appshunter.io/ios/app/the-hartford/id6450317375.md - Rating breakdown: 5★ 7,981 · 4★ 638 · 3★ 150 · 2★ 47 · 1★ 166 ## What do users think of The Hartford? Overall sentiment: negative **Pros** - 👍 Easy navigation - 🚀 Excellent app performance - 🔒 Secure with Face ID login - 💡 Useful features like digital ID cards **Cons** - 🐛 Frequent app crashes and glitches - 🔍 Inability to access account information - 🔗 Constant redirects to website - 🤔 Confusing app changes and updates **Commonly reported bugs** - Login issues and inability to access accounts - Redirects to website not working properly - Certain policy information not visible in the app **Most requested features** - Ability to view policy details and documents within the app - Improved app stability and reliability - Seamless integration between app and website ## Newest reviews (11 of 103) ### 3/5 — Surcharges *2026-07-17, version 1.9.7* I Think it is nothing more than lining the pockets of wealthy no matter if company or person on the back of seniors as is in this case. ### 3/5 — Auto Cards *2026-06-02, version 1.9.6* Need to be able to access ID cards from the app vs transferred to HTML website ### 3/5 — Signing In *2026-05-07, version 1.9.5* Always issue signing in and slow ### 1/5 — ESTAFADORES *2026-04-18, version 1.9.5* Estafadores ### 4/5 — Why did rates come up? *2026-04-09, version 1.9.5* $30 more this month why? ### 2/5 — App states closed *2026-04-02, version 1.9.5* Every time I try to login the app state lock did the company lock me out ? If so why ### 1/5 — Do not autopay *2026-04-01, version 1.9.5* Not only is there a charge to use a credit card, if you decide to switch to a bank debit to save the $17 fee, they still charge your card anyway. Double the billing. Takes a week and three calls to get your refund. They still charge the extra fee. ### 4/5 — Customer service *2026-02-24, version 1.9.4* When I call, it’s very frustrating ### 1/5 — Screw the good drivers *2026-02-02, version 1.9.3* Goodbye Hartford go suck one! ### 4/5 — Pricing increases *2026-01-25, version 1.9.3* I love my insurance rates when they first gave me the quote. I told them I work from home for the past 17 years…they keep increasing my rates because I don’t use the drive app often enough. That is upsetting when I’m on a fixed income. ### 1/5 — Terrible! Horrible! *2026-01-16, version 1.9.3* Dont fall for the bundle auto & home trick! If you do—-they ask you to create another email so you can manage each account separately…no one tells you this until you do it then you either A. Create another email account to manage or B. Have zero visibility into your account. The app does not allow/offer/help in changing your address either—-and since each policy is housed somewhere else its double the payments, double logins, and they dont communicate! If you are looking to get online services dont look here. I bought a house, added it to my auto policy and I can only access my auto…but I cant update my address to the house I just bought because it wont let me. Incredibly frustrating. ## Most critical reviews (10 lowest-rated) ### 1/5 — Instant crash *2026-08-16, version 1.9.7* Won't even open. Should work according to my iOS. Much like their website. ### 1/5 — Ridiculous *2026-08-04, version 1.9.7* This is one of the worst apps I have ever downloaded from the App Store. I wonder what this developer is doing with his/her time? —Certainly not fixing this terribly broken app and website! All I’m trying to do is update my auto payment method. It won’t let me delete my old payment method and it won’t let me add a new one. I’ve tried everything. The app is awful and so is the website when logging in with a web browser (Safari/Chrome). This app & website are a disgrace! ### 1/5 — Changing the price after the fact *2026-08-03, version 1.9.7* Hartford change the price on my annual renewal by $120 from the time that I paid for it, to the time that I got the receipt. What the hell is going on! I’ve heard of bait and switch, but this is completely unethical and morally wrong. Never changed the price after the fact, are you kidding me? Isn’t that illegal as hell? ### 1/5 — Terrible *2026-07-21, version 1.9.7* Ever since you guys updated the app every single FMLA request gets placed “under review” and says “system error” I know you guys are probably trying to use some ridiculous AI software or something just so you know IT DOESNT WORK ### 1/5 — App *2026-07-10, version 1.9.7* The app was barely functional yesterday and It did not include all policies and suddenly there’s an up grade with all fee changes etc. ### 1/5 — Doesn’t work! *2026-06-30, version 1.9.6* App doesn’t work! The app just opens up the website which also doesn’t work on any browser or device! I’ve had to call to file all of my claims for the past 3 years! ### 1/5 — Doesn’t work *2026-06-28, version 1.9.6* Worst app ever. I have the Hartford for home and auto policies and the app only recognizes one policy. I was told when I first downloaded the app they were aware and working on this problem. That was over 4 months ago. Get the nearest 3rd grader and I bet they can fix your garbage. Makes me leery of have their insurance for sure. If you can’t fix your app in 4 months, how long to fix my stuff if I need to file a claim. ### 1/5 — Hartford sux *2026-05-12, version 1.9.5* Do not use the hartford for a gd thing ### 1/5 — Website *2026-05-08, version 1.9.5* Poor ### 1/5 — The Hartford - The VIAGRA app *2026-05-01, version 1.9.5* Makes everything hard ## Most praised reviews (10 highest-rated) ### 5/5 — So far so good *2026-08-02, version 1.9.7* So far, my experience with The Hartford Auto Insurance has been very good. The enrollment process was straightforward, and their customer service has been helpful and professional. Everything has gone smoothly so far, and I’m satisfied with the coverage and service. I hope the experience continues to be this positive. ### 5/5 — Policy holder since 2021 *2026-07-20, version 1.9.7* Always there for me ### 5/5 — Awesome customer service Lindsey and Keisha *2026-06-05, version 1.9.6* Awesome they were wonderful ### 5/5 — Great App *2026-05-14, version 1.9.5* The app is user friendly and handles requests quickly. ### 5/5 — Robert L Barker Jr *2026-04-24, version 1.9.5* Thank you for you protection ### 5/5 — This is a good program to have *2026-03-29, version 1.9.5* The program works. I am able to get electronic insurance cards for my iPhone, order hardcopies if necessary and deal with billing. For more granular issues, The Hartford does have a phone number. I also like the logo. ### 5/5 — My Auto Condo *2026-03-06, version 1.9.4* Decent prices and considered a recommended company ### 5/5 — The Hartford *2026-02-28, version 1.9.4* The best price for insurance is the Hartford. ### 5/5 — I D cards *2026-02-02, version 1.9.3* It’s such a pain to use this app every time I go to use it it’s always you have to use password just to print a card why can’t it be easier ### 5/5 — Rates *2026-01-16, version 1.9.3* Lowest rate I’ve had in awhile for 3 cars --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*