# The Home Depot — user reviews > 3,986 indexed App Store user reviews of The Home Depot by The Home Depot, Inc., rated 4.80/5 from 3,389,045 ratings. - Source: https://appshunter.io/ios/app/the-home-depot/id342527639/reviews - App overview in markdown: https://appshunter.io/ios/app/the-home-depot/id342527639.md - Rating breakdown: 5★ 2,999,324 · 4★ 265,872 · 3★ 62,656 · 2★ 18,842 · 1★ 42,351 ## What do users think of The Home Depot? Overall sentiment: negative **Pros** - 🚀 Easy to use - 🔍 Helpful in-store product locator - 💳 Convenient payment options - 🛒 Seamless shopping experience - 🚚 Reliable delivery service **Cons** - 🐛 Buggy and unreliable app - 🔍 Inaccurate inventory information - 🤖 Poor customer service and support - 🕰️ Slow and unresponsive app - 🤷‍♀️ Confusing and unintuitive interface **Commonly reported bugs** - App crashes during use - Login and authentication issues - Incorrect order fulfillment and delivery - Syncing and data loss problems **Most requested features** - Improved curbside pickup process - Ability to manage shopping lists across devices - Enhanced product search and filtering options - Streamlined checkout and order management ## Newest reviews (10 of 3,986) ### 2/5 — SLOW web site *2026-08-25, version 8.0.2* App is OK but web site is stupid slow. ### 2/5 — Not great *2026-08-25, version 8.0.2* Slow and signed me out just like as if it was a website. This app essentially functions just like the website instead of an app which defeats the purpose. Apps should be frictionless, fast and know the account that installed it. ### 2/5 — Soooooo slow. *2026-08-25, version 8.0.2* This app is so slow. I feel like I have to enter one letter at a time when using the search function that actively searches while you’re trying to type. The app is so slow to load and jumps around so much, the screen moves just as you decide what to click on. It must just be bloated. Crazy that we have AI these days but our apps still run like it’s 1995. ### 2/5 — New version is a resource hog *2026-08-24, version 8.0.2* Takes forever to search. Heats up my phone and battery declines very fast. Bring back the old version. ### 2/5 — Slow search *2026-08-24, version 8.0.2* The recent update makes searching slow. It is doing the search while your type and something is not fast enough. Also for some reason once I search I cannot select the items to look at the detailed specks. I do kot under stand why you keep fixing things that are not broken. ### 2/5 — Annoying app *2026-08-24, version 8.0.2* This is the only shopping app that I have to use occasionally, and every single time I dread having to navigate it. It’s slow, glitchy and SLOW. No other app I use is like this. I prefer using the online shopping site rather than using this terrible app. ### 5/5 — Everything you need! *2026-08-24, version 8.0.2* Easy order process, wide selection! ### 4/5 — Great app except… *2026-08-24, version 8.0.2* It is difficult (if even possible) to change the pickup location for all items in a cart. If you’ve been shopping at a different store and forget to change locations before creating a cart at your regular store you are stuck either abandoning it or changing the pick up for each item separately. Ridiculous. I know you can do better. Thanks ### 5/5 — Absolutely essential *2026-08-24, version 8.0.2* I work at Home Depot this app helps me out so much with finding items for customers. I use this app all day. Thanks! ### 1/5 — review *2026-08-24, version 8.0.2* Terrible site. wanted to deliver to chicago store and not my selected minnesota store had to back out every item i bought to change address. AND i didn’t get 100 off my bill for getting approved by Citibank. How dominant get credited that 100??? ## Most critical reviews (10 lowest-rated) ### 1/5 — Regular customer *2026-08-25, version 8.0.2* The app used to allow me to choose the store I want to shop from on the fly. Now I’m locked into one store. If there’s an item where I want to check other stores, my only option is ‘ add to cart’ instead of just switching to that store. It’s very inconvenient and frustrating. ### 1/5 — Lagging *2026-08-25, version 8.0.2* Trash app ### 1/5 — Contractor *2026-08-25, version 8.0.2* Don’t like the updated version Before you can put the SKU and change locations with just taping the location y the product will stay with the location change In the new version you have to keep putting the sku every time you change locations ### 1/5 — I’d rather eat glass *2026-08-25, version 8.0.2* This is the worst app ever. Searching for items is slow, ordering is terrible, and the interface with PayPal has got to be the worst of any app I’ve used. I LOVE Home Depot, but they hired a wagon full of monkeys to develop their app. I’ll never buy with the app again. ### 1/5 — Too long to load on all devices *2026-08-25, version 8.0.2* Push a button and wait. Hope it takes you where you want to go. Or return to where you were. Hard to do business this way ### 1/5 — Fraud *2026-08-24, version 8.0.2* I went to place an order and seen where I could apply for a Credit Card and receive $25.00 off. Did all of that. Got the card. Placed the order and was charged full price, no discount. Called customer service and no help there. This is fraud. ### 1/5 — Showed avail and plenty in stock *2026-08-24, version 8.0.2* When I went to the store to buy the Ryobi 25 cc Weedwhacker that was shown online to have seven in stock got to store and they said we don’t have it. We have not carried gas ones in over two or three years. ### 1/5 — app doesn’t show in store purchases *2026-08-24, version 8.0.2* app doesn’t show in store purchases ### 1/5 — Your app needs attention *2026-08-24, version 8.0.2* Your app is very frustrating! ### 1/5 — Credit Card *2026-08-24, version 8.0.2* I was approved and then screen went down called back and was told I was declined 700+ credit and make 177k a year, what a joke! ## Most praised reviews (10 highest-rated) ### 5/5 — Leaf mulcher wood chipper *2026-08-25, version 8.0.2* Price Cut ### 5/5 — Awesome *2026-08-24, version 8.0.2* Great app save me tons of time. I used to Amazon for a lot of stuff Depot sells but now with delivery and being able to find everything so much easier I find I use Depot a lot more ### 5/5 — Products *2026-08-24, version 8.0.2* Excellent products great prices thank you ### 5/5 — Convenient! *2026-08-24, version 8.0.2* Convenient ordering process, very easy to find items that I need and good selection. As long as the delivery process is prompt and free, I’m remaining a customer. Easy returns to the store too for items that turned out not to needed. ### 5/5 — Easy Ordering *2026-08-24, version 8.0.2* I like that I can look up what I need, put it in my cart, place my order and have it delivered to my house. No 45 minute drive to the store. No walking the aisles looking for what I need. Quick and easy no hassle no fuss. ### 5/5 — Thank you *2026-08-24, version 8.0.2* Great customer service always ### 5/5 — Promotion chat *2026-08-24, version 8.0.2* Best help. Thorough and knowledgeable about issue. Thank you ### 5/5 — Palm tree dirt *2026-08-24, version 8.0.2* I was not only impressed by the price compared to Lowe's and Walmart, but to get 4 bags delivered for free is amazing! ### 5/5 — Owner *2026-08-24, version 8.0.2* HVAC ### 5/5 — Plants *2026-08-24, version 8.0.2* Love the delievery and free shipping helps alot! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*