# The Honest Company — user reviews > 101 indexed App Store user reviews of The Honest Company by The Honest Company, rated 4.67/5 from 8,064 ratings. - Source: https://appshunter.io/ios/app/the-honest-company/id999183538/reviews - App overview in markdown: https://appshunter.io/ios/app/the-honest-company/id999183538.md - Rating breakdown: 5★ 6,542 · 4★ 986 · 3★ 180 · 2★ 121 · 1★ 234 ## What do users think of The Honest Company? Overall sentiment: positive **Pros** - 🚀 Convenient app experience - 👍 Great customer service - 💯 Best diapers and wipes - 🤩 Cute diaper prints - 🏆 Loyal customer for years **Cons** - 🐛 App issues with saving changes - ⏱️ Slow app performance - 📦 Shipping delays and incorrect orders - 💰 Expensive products - 🤔 Confusing bundle management **Commonly reported bugs** - App not saving bundle changes - Incorrect shipping dates displayed - Payment issues and inability to update cards **Most requested features** - Allow customizing bundles in-app - Improve payment method management - Add more product categories to the app - Provide better shipment tracking and notifications ## Newest reviews (20 of 101) ### 2/5 — Acting Buggy *2025-11-16, version 3.2.1* Made a purchase and then was unable to log back in for several days. When I was able to log back in the transaction was no longer there. I had to purchase from another retailer for a higher price. ### 3/5 — Great products, not so great app *2024-01-12, version 2.9.0* It seems I need to log in every time I open the app, but it doesn’t actually tell me that. I get error after error until I finally remember I need to log in again. Then load times between pages are SLOW. ### 2/5 — Unable to login into account for months now *2023-11-03, version 2.8.0* I can log in online but never through the app. Such a waste ### 2/5 — Always glitches *2023-05-03, version 2.6.0* I have tried to order through the app several times and it never lets me. It’ll say there’s an error and I try to do it again and make sure everything’s right and no matter what I do it’s always the same. I even waited days later to try again and still the same thing happens. ### 2/5 — Unreliable *2022-04-27, version 2.3.0* I LOVE Honest products, but this app is completely unreliable! It rarely allows me to login, when I try to open the app it typically times out or never opens. The idea of this app is great and when it opens, I love its convenience, but I definitely have issues with it more often than success. ### 2/5 — Having trouble with the app *2022-04-17, version 2.3.0* Btw I love the diapers they are great ! I’m having trouble with the app . Ever time I go to open it to make a change on my order it takes a long while before I can see the actual home page . As soon as I open the app it loads for the longest time . Can someone please fix this issue . Thank you ### 2/5 — Long load time *2022-04-14, version 2.3.0* Please fix the app. It takes minutes to load and causes a great inconvenience when I need to add or remove items from my subscription service. ### 2/5 — The app is great… when it works *2022-04-10, version 2.3.0* I’ve loved using this app to manage my diaper subscription, however my app won’t load and open about 95% of the time the last few months. I get a spinning screen that doesn’t ever load. ### 3/5 — Love the Products, Hate the Slow app *2022-04-05, version 2.3.0* I have been using Honest diaper subscription for almost 4 years now and the products are great. The actual price structure and convenience of delivery is excellent. The products themselves are good quality, cute prints and overall excellent value. However, the Honest application is very slow to use. It takes forever to open on my phone and then it is clunky to use as it slowly (painfully so) opens the subscription page so I can update sizing and prints. I would appreciate someone fixing this as it is very frustrating to use. ### 2/5 — App never works *2022-04-03, version 2.3.0* Love the products. The app need serious work. It hasn’t loaded for me in a long time and I have to go to website to order. ### 2/5 — Never loads *2022-03-24, version 2.2.0* I have tried everything to get this app to work on my phone and it never opens after waiting several minutes. The one time it worked it was fantastic so I gave it two stars, maybe once they push out a new update it will be better but I’ve had it for 6 months and nope. ### 1/5 — Love the company, hate the app *2022-03-18, version 2.2.0* This app needs some kind of update because it never loads ### 3/5 — Needs a fix *2022-03-12, version 2.2.0* Constantly have to remove the app and redownload otherwise it just spins and never loads. ### 1/5 — Poor Performance *2022-03-12, version 2.2.0* This app loads about 1 in 10 times. It is difficult to get on to update our subscription information! ### 3/5 — Love the company. Hate the app. *2022-03-09, version 2.2.0* I’m writing this review specifically to express that the app just does not work most of the time. I love the products but I’m often forced to buy them through the app named after that big river. Fix the app, please, so I can stop giving certain other companies so much money! ### 2/5 — Love the service but the app is terrible *2022-03-09, version 2.2.0* It takes this app forever to load, to the point where after trying multiple times and waiting until the phone went to sleep over and over, I finally gave up entirely and only use my computer to visit the actual website now. ### 1/5 — Cannot Open, Just a Spinning Wheel *2022-03-07, version 2.2.0* Over the past year I have barely been able to open the app and all I see is a spinning wheel. It only happened occasionally at first but now I don't even try to open the app when I want to update my order because I know I won't be able to open it. I love the products, very disappointed in the app. ### 4/5 — Frustrating *2022-03-04, version 2.2.0* I love Honest Co. products but the app is constantly lagging or not opening. It’s becoming more and more frustrating to update my subscription or order products. ### 2/5 — App rarely works *2022-03-01, version 2.2.0* I have had nothing but problems with this app the last 2 years, I’ve been using honest duper subscription for 4.5 years. It’s extremely frustrating to try to update orders on the app. More often than not I get a thinking wheel and it never opens, I have to log on through the web browser instead. ### 1/5 — Slow! *2022-02-27, version 2.2.0* I can never get the app to load. It makes using it frustrating and inconvenient. ## Most critical reviews (10 lowest-rated) ### 1/5 — Great Products, Terrible App *2025-09-21, version 3.2.0* What the heck…I love your products but the app is absolutely trash. I can’t modify my subscription or buy anything - seriously fix this app or delete it entirely- it’s a dissatisfying experience for your customers. ### 1/5 — App Stopped Working *2024-11-12, version 3.1.0* First it would take a million years to load then make me sign in every time which was annoying. However now the app just sits on the loading screen and never loads so I have no choice but to go online, will be deleting app unless it gets fixed. ### 1/5 — Subscription edits never work *2023-08-24, version 2.8.0* Why have the app at all if the subscription portion doesn’t work? I can edit easily in MOW but get the ‘uh oh- something went wrong!’ message every time I attempt to edit my bundle (date or components) in the app. ### 1/5 — Errors no matter what I do *2023-07-26, version 2.6.0* I downloaded this app because I subscribe to some of their products and thought using the app would be helpful for ordering and updating. However, it never works. If I want to skip a subscription, I get an error saying something went wrong. If I want to change the date of my next order, I get an error saying something went wrong. If I want to add to my order, I get an error saying something went wrong. If I go into my account through a web browser, I can update anything with no issues. This app, in my opinion, is completely useless. ### 1/5 — Love the diapers, hate the app *2023-01-21, version 2.5.0* I have two subscriptions with Honest for both of my kids, but when I try to manage my subscriptions it often tells me I don’t have any. Ugh. ### 1/5 — Waste of time *2023-01-08, version 2.5.0* I have been trying to build a bundle unsuccessfully for the past 30 mins. I keep adding items and the app keeps refreshing causing me to have to start over every 5 mins. App deleted and back to the mobile site I go annoyed. ### 1/5 — The app rarely loads *2022-04-26, version 2.3.0* The app takes forever to load! I usually run out of patience and end up logging in from my computer. ### 1/5 — Crappy App *2022-03-30, version 2.3.0* This is literally the slowest app I’ve ever downloaded. I thought it would be faster to use the app to update my diaper subscription shipments when needed but honestly logging onto the website is way faster since it takes about 10 years just for the app itself to open. & yes it is updated to the most recent one. ### 1/5 — Love the company, hate the app *2022-03-25, version 2.3.0* Most of the time my phone times out before the app even opens. It’s annoying I use the website most of the time. ### 1/5 — Would work if it actually loaded… *2022-03-21, version 2.2.0* Last few times I’ve tried to open it loads forever. Like five minutes… just using the website. Annoying. Fix your bugs ## Most praised reviews (10 highest-rated) ### 5/5 — Don’t waste your time with other diapers. *2020-03-24, version 2.0.2* When I was pregnant I signed up for a lot of the free items new moms can receive. So by default we tried at least 8 different brands of diapers. The Honest Brand is hands down the best of the best. Truly don’t waste your time trying any other one! Sure some are cheaper & others can be attached to an app on your phone but compared to other babies using other diapers, we’ve never experienced a “diaper explosion.” (that’s saying something!) The subscription is great because I don’t even have to think about it, they just magically appear! We’re a big fan of the prints too!! ### 5/5 — You won’t regret it! *2019-09-22* The Honest Company is worth every penny. I have been using their diapers since my son came home from the NICU & was able to fit in them. I love being able to pick which prints I want and which sizes, whether it’s 5 one way & 2 another. I do wish there was a more options to choose from though. Not only have I used just the diapers. The mascara is to die for! I literally used to have to use about four mascaras just to have them look the way I wanted, not anymore I don’t even have to use my eyelash curler using the Honest mascara. I have also used the detergent which I wish had a scent, the stain remover, the multi cleaner & baby multi cleaner, the tampons & pantyliners, shampoo & conditioner, the all purpose balm, & I’m sure there is more. Thank you The Honest Company! - A Forever Customer. ### 5/5 — Favorite company! *2019-08-01, version 1.9.10* I have been using Honest Company for 5 years now. It started with diapers and now we use all the products. My kids have sensitive skin and these are the only diapers that don’t cause rashes. I’m Very excited to try the new eczema line!!! The app is very easy to use. I can change the date in two seconds if I’m not ready for an order. I have never had an issue getting someone on the phone if I need help with anything either. I really can’t say enough good things about Honest Company. It has changed our lives for the better!! ### 5/5 — Convenient *2019-06-10* I love everything about the products, and the convenient bundle options. It’s a plus that you can update each subscription/ bundle order as needed if you feel like you need your specific bundle every week, 4weeks, etc. with options to switch out diapers for pull ups was what sold me on the bundle deals. The products themselves are exactly what I was looking for for my baby/toddler. I do wish pull-ups or any training underwear came in smaller sizes because my barely 2 year old(25 months) has been trying to potty train for about 6-8 months now and he’s only 24lbs and still only in size 12month bottoms he’s almost to the point now that he can wear 12/18 month bottoms so the 2T pull ups which I believe run big anyways are really loose on him and irritate his privates so we are having to stay in diapers. He wants to potty train so bad but wants his “big boy underwear” he’s just too tiny so not being able to properly fit the pulls up he tends to not show interest in the potty training as much as he does when we find pull-ups (other brands) that fit. Hopefully one day the honest company will offer smaller or true to size pulls up! Either way the convenience of the bundles and quality of the products is still my favorite and I would recommend to anyone! ### 5/5 — Great product/ easy to use app *2019-06-05, version 1.9.10* I’m a huge fan of the honest company. First off, their diapers by far are the best quality not to mention adorable prints on the market. To go in conjunction with the diapers, the app for the products is super easy to use and soooo convenient for families on the go! It’s invigorating to just have your bundle arrive at your door and also to have the ability to ship your order sooner or later as needed. Love the flexibility this entails and I’ve been a proud user of Honest for the past 3 years. I currently operate 3 bundles and continue to refer this product to all my friends! Well done! ### 5/5 — Easy Easy Love this Co *2019-01-03, version 1.9.9* Easiest way to get diapers! I signed up because I love the idea of affordable organic diapers and shortly realized what an amazing company this is. I save money, save time by getting them delivered to my door, save the environment by using plant based products annnd get the cutest prints! The app makes the whole process easy and effortless. It’s extremely user friendly. I’ve had to call customer service a few times for minor things over the years, they are always helpful, quick and kind. I recommend the Honest Co. to everyone I know with babies. My oldest is 11 and I had no iPhone or honest app back then, I feel so lucky they exist while my two younger ones are in diapers! ### 5/5 — Best diapers and wipes *2018-12-07, version 1.9.9* I love the app besides the fact that I cannot start a return on it. I had to use my desktop computer to start the return which isn’t the end of the world but I got the app for the convenience of it. I was only returning a bundle because I accidentally had a second bundle ship the day after my first one and I selected the wrong size diapers. It was all my fault yet honest let me ship the second bundle back for free and I was able to order the correct size of diapers for my next bundle. They do have amazing customer service! Just a little hard to get a hold of over the phone. Emailing is the way to go if you need customer service! Overall happy customer here! I LOVE the diapers and wipes. BEST leak protection and strong durable wipes!!!! ### 5/5 — Absolutely love it! *2018-10-08, version 1.9.9* I love Honest! They are amazing! I’ve used them on my little one for almost two years now! No rashes nor burns. The cleaning products I love! I had stains I couldn’t even remove and with their products i was able to and fragrance free! They also carry such cute prints and are able to swap in your bundle. I don’t have to do anything every 5 weeks my bundle arrives right about when I’m 6 diapers down I get the knock it’s here. Any issues they resolve immediately. Issues like i forgot to change the size or even prints! Or I forgot to add another product. They’re always so helpful :) ### 5/5 — Great product! Great service! *2018-09-23, version 1.9.9* We have been using Honest Co for just about 4 years and 3 kids later. We have been very pleased with the quality of diapers and wipes, as well as the design choices which always seem to increase. The technology has also seemed to increase since we started making ordering and changed to the orders easier. The customer service is also phenomenal! We have only had one issue in the four years we started and the issue was solved quickly and efficiently- leaving me with an extra box of diapers (that I donated) free of charge! ### 5/5 — Love! *2018-09-19, version 1.9.9* I absolutely love this company. After being a subscribed member for over a year and a half, I can honestly say they’ve been great. I’ve seen multiple people say that it’s impossible to get ahold of anybody when issues arise, but for me, that hasn’t been the case at all. I’ve called customer service a few times and I have always been connected to someone right away and every person I’ve ever dealt with has been so sweet and always willing to help. I love that about this company! The diapers are a little pricey but their great customer service and cute prints have been what have kept me coming back for going on two years. Oh, and the app is great as well. It’s never slow and it’s simple to use. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*