# The Kinship app — user reviews > 77 indexed App Store user reviews of The Kinship app by KINSHIP PARTNERS, INC, rated 4.40/5 from 302 ratings. - Source: https://appshunter.io/ios/app/the-kinship-app/id6446069410/reviews - App overview in markdown: https://appshunter.io/ios/app/the-kinship-app/id6446069410.md - Rating breakdown: 5★ 249 · 4★ 7 · 3★ 6 · 2★ 1 · 1★ 39 ## What do users think of The Kinship app? Overall sentiment: mixed **Pros** - 🤗 Helpful and responsive vets - 💰 Saved money on vet visits - 🐶 Useful for pet owners - 🤩 Excellent service - 🙏 Provided peace of mind - 🔍 Quick access to expert advice **Cons** - 🔒 Difficult to cancel subscription - 🐛 App crashes and freezes - ❌ Vets not qualified or helpful - 🕰️ Long wait times for responses - 💸 Expensive for the service provided **Commonly reported bugs** - Forgot password link doesn't work - Subscription charges continue even after cancellation - Unable to access free version of the app **Most requested features** - Ability to speak with vets for more complex issues - Expand service to exotic pets and animals beyond just dogs and cats - Improve app stability and user experience ## Newest reviews (13 of 77) ### 3/5 — Forgot password link *2026-01-09, version 2.22.1* Unfortunately the forgot password link doesn’t work. It just sends you to open the app. This was after the app wouldn’t accept the password I set so haven’t actually had access to the app yet! Argh! ### 2/5 — Time Consuming *2025-03-23, version 2.9.0* Annoying to install. Why do we need to enter ‘gotcha’ dates? Have to select breed but of course mixed breed (probably the most common) is way down the list of dozens and dozens. Screen freezes on part where you are asked to enter a picture. I couldn’t say if the app is actually up and running. A great example of how tech actually adds stress and complication to life when we don’t need it. ### 4/5 — Change *2025-01-27, version 2.6.0* Good app. Pet has died. How do I cancel the in app $4.99 fee? ### 3/5 — Not worth the effort *2024-09-21* While the experts were sometimes helpful, more often than not they did not give real or straight forward answers. They will just tell you to go see your vet. They told me several times that my puppy needs to be medicated for reactivity issues when this is extreme and not the case. On several instances, they gave me incorrect information and they took the conversation into a direction I did not ask for without answering my initial question. I often felt judged by them and I usually never got anywhere with my questions. If you have non-emergent questions I recommend just calling your vets office and asking the front desk. **Developer response:** Thank you for sharing your experience with us. While our intention is to offer advice that promotes the well-being of pets, including when to seek in-person vet care, we're sorry to hear that the advice you received did not meet your expectations. If you'd like to discuss your experience further, please don't hesitate to reach out to us at support@kinship.com. ### 5/5 — Consultation *2024-09-01* Was super good. We had a call at the time scheduled. The doctor was fantastic she was very kind and interested in my pet. She gave a diagnostic but recommended to go to a vet in person. Which I did. Diagnosis and medicine where exactly the same. Next time I’ll wait couple of days before going to the in person doctor might save myself some bucks. Overall excellent service. It’s super nice to know that you can have expert advice just a phone call away. **Developer response:** Thank you so much for your review! Our veterinarians strive to provide thoughtful and compassionate advice, and it's great to know the diagnosis and treatment aligned with your in-person vet. We understand how important it is to have expert advice on hand, especially when it comes to your pet's health, and we're so glad we could offer you and your pet that support. ### 5/5 — Love this app *2024-08-26* As someone with 5 dogs & 3 cats this app has been a life saver. So easy to chat with a vet to get advice on if something is normal, without having to spend $$$ for my in person vet to tell me everything is fine! This app is so worth the $5 a month. **Developer response:** Thank you for sharing your experience! It’s wonderful to hear that the Kinship app has been a lifesaver for you, your five dogs, and three cats! We’re so happy that we could offer you peace of mind without those extra vet visits! We're here 24/7 whenever you need us - please give the whole crew some pets for us. ### 5/5 — Super helpful in a moments notice *2024-08-22, version 1.14.1* This has been the best thing I’ve ever subscribed to. Thank you for all the help with my pup Charlie! ### 5/5 — So helpful. *2024-08-10, version 1.14.1* I have six dogs and have used this app numerous times. Each time they have been amazing and super supportive. I love them. They ensure we have peace of mind with our fur babies. ### 5/5 — Get the Kin *2024-08-08* Have been a dog owner for many years. Just adopted a new boy and was offered a three month trial for The Kin through our adoption shelter. He was have a vomiting issue so I thought I would try the Kin first. So happy I did. The Vet Dr. Stevens was knowledgeable, thorough and had a nice demeanor. It didn’t feel as if the call was rushed. All my concerns were addressed and a follow up report was sent to me. I am grateful to have an expert on hand. This app is a game changer for pet owners. I will purchase the app. **Developer response:** Thank you for sharing your experience! We’re delighted to hear that Dr. Stevens was able to address all your concerns. We take pride in ensuring that our consults never feel rushed and that every pet parent leaves with peace of mind. We're so glad you found value in The Kin and look forward to continuing to support you and your new furry family member! ### 5/5 — 10/10 *2024-08-08* This app is the bees knees!! The vets are friendly, patient, and most importantly knowledgeable! I mean, seriously, if you’re a nervous, but financially impaired pet parent like me, download it .. now .. don’t wait, you don’t have time… this is the one!! **Developer response:** Thank you so much for the glowing review! We're thrilled to hear that you've had such a positive experience with The Kin and that our vets were able to provide the care and support you needed. ### 5/5 — A lifesaver *2024-07-31, version 1.14.1* i was very skeptical when i first got my subscription but let me tell you this app has given me a peace of mind beyond what i can explain! love it so much!!! ### 5/5 — Love this app! *2024-07-30, version 1.14.1* The service is amazing and very helpful when asking for medical and behavioral advice. Life saver! I recommend 10/10 ### 5/5 — Recent experience *2024-07-30, version 1.14.1* So glad I found this app saved me an in-person vet visit and with the recommendations of the Vet I spoke with corrected my Beagle’s diarrhea. Would highly recommend this app. Thank you for helping me!!! ## Most critical reviews (10 lowest-rated) ### 1/5 — Scam *2025-10-21, version 2.17.1* Payed for the subscription but it still says my password or email is wrong ### 1/5 — Can’t do anything *2025-08-24, version 2.15.1* I downloaded the app. There’s a pop up to sign up for the premium plan. If you click the x to go to the app it logs you out. There’s literally no way to use the free version like there is on the website version. Major fail. ### 1/5 — App isn’t very functional *2025-03-29, version 2.9.0* Downloaded as have a free premium subscription through the vet. But the app is constantly freezing and not scrolling. Tried to contact my vets through it, but can’t find the option. Feels like it should be a game changer but the tech isn’t right. ### 1/5 — Useless *2025-03-28, version 2.9.0* It doesn’t do what it’s supposed to do, type in a message and get absolutely no reply hence totally useless. Also it’s a real hassle to load and if your dog is not well you certainly don’t want yo be wasting time with this rubbish. ### 1/5 — This app steals money off of you don’t get it don’t trust it *2025-02-09, version 2.7.0* Trash ### 1/5 — Cancelled multiple times *2024-12-18, version 2.5.0* App continues to charge me even though it says I unsubscribed. Very dishonest and shady. Stay away from ### 1/5 — This app stole my money *2024-11-03* Basically, no one told me this was exclusively for cats and dogs when I paid into it, just that a veterinarian would be able to help me with my animals. Spent my last money on a membership to get my dying button quail help, and they refused to do anything whatsoever, wouldn’t write a prescription or anything. My bird died in an incubator in the middle of the night because they refused to help. Maybe put a warning “WE CANNOT OFFER VETERINARY HELP FOR ANIMALS OTHER THAN DOMESTIC HOUSE CATS OR DOGS” because it was my last money, and I’ve been trying for months to get a refund but no one ever returns my emails. Buyer beware, if you have exotics, farm animals, or even common pets that aren’t under the “cat and dog” rule that are sick, do NOT attempt to use this app. It will get you nowhere and is a waste of money for anyone with even a mild animal hobby or collection. Animals are not objects but we call a zoological grouping a collection so. Either way, this was a horrible experience and I watched my best friend die because of this app lying to me. **Developer response:** We're deeply sorry for the loss of your beloved button quail, and we’re genuinely saddened that we could not provide the assistance you needed. Regarding the refund, please reach out directly at support@kinship.com so that we can provide you with a full refund. ### 1/5 — Scam, they are not vets *2024-07-11, version 1.13.0* Ask for their state of licensure and license number, they won’t provide it as they are not vets. Try and see. Apple should remove this. ### 1/5 — Pointless *2024-07-08, version 1.12.0* App seems pointless when the vets can’t even prescribe pets medication. Basically it’s an app to tell you to go to the vet. ### 1/5 — JOKE *2024-07-04, version 1.12.0* This app is a joke…you constantly get transferred…the vets are RUDE…and they don’t tell you anything different from Google! ## Most praised reviews (10 highest-rated) ### 5/5 — LIFE SAVER ♥️ *2026-01-06* I have been using this app for a few years now, and I love it so much! It's literally helped me out more than I ever imagined it could. I'm so so sad that after today I will not be able to use it anymore for the 24/7 chat. I pray and hope that it doesn't stay like that, and reverts back to the original way it was. I'm not sure what I'm gonna do without it. It's given me and my Evee girl so much help and ease to our minds. I will miss it so much. 😭 ### 5/5 — Saved Me Hundreds! *2025-10-18, version 2.17.1* I had downloaded this app a couple of weeks ago to keep my 4 cats records & progress together, so I had filled in the details I wanted. My Bengal has a special place in my heart & seeing that he was having trouble urinating, I was very concerned. Last time this happened, it cost £900, so I was stressed out. I couldn’t lose him. I was messaging with a vet within a minute & the conversation lasted about 20mins, I wasn’t rushed, he just made sure that we understood each other. I had some medication left over that I was able to use, as it was out of hours for my own vet & was guided to order a urine test online, saving me the cost at my vet, along with out of hours call out. After our chat, I was emailed a full breakdown of what we discussed, what was recommended, and follow up, along with the reassurance that I needed. This chat saved me hundreds, and as for my own vet using Pets App, it’s “3 days” later and I still haven’t had a reply. The best £4.99 I ever spent! But money can’t buy the comfort we get from our animals, we owe them the best we can give them, & I know my boy got the very best from these guys. Thank you very much, you have no idea how much Nic-Nak and I appreciate it. ### 5/5 — Reassurance when you need it the most *2025-07-12, version 2.13.0* Access to advice and reassurance and instruction when you need it the most and I’ve twice got through to my vet at the practice we attend. So grateful. ### 5/5 — Pet lover *2025-05-29, version 2.11.1* The kinship app has been so great so far. The vet reached out to me immediately! Lovin it! ### 5/5 — Helpful *2025-05-01, version 2.10.0* I asked a question on the 24/7 vet advice service and the vet really settled my mind and gave me some great advice. This app is perfect for those of us who worry about our dog constantly. ### 5/5 — Upset stomach on a puppy *2025-03-17, version 2.9.0* I was impressed with how fast and polite the vet answered me and gave me some options and my puppy is feeling much better ### 5/5 — Relief *2025-02-14* As a first time puppy Mom there was a lot of anxiety around the fact that my dog is sick and being able to talk to a vet that helped and being able to see a difference within the next day has been huge for my confidence and just over my puppies wellbeing **Developer response:** We're so glad to hear that our team provided the support and guidance you needed to help your pup feel better. Your confidence and your puppy’s well-being are what matter most, and we’re honored to be part of your journey. If you ever need anything, we’re here to help! ### 5/5 — Quick Vet response! *2025-01-25, version 2.6.0* My pet(dog) and I are new subscribers at Kinship. Dr Foster replied promptly (within a few hours!) to my dog surgery question. I could feel Dr Foster’s concern and compassion in his/her reply. Thank you Dr Foster and Kinship for your expertise! I highly recommend Kinship to any pet parent. The service is invaluable because of the professional Vet expertise. And it is accessible to many at a low monthly subscription of $4.99. ### 5/5 — Thanks! *2025-01-07, version 2.6.0* It helped with my issue with my dog, not eating. The doctor gave me a great recommendation to do a 50-50 mixture and it worked. ### 5/5 — Helpful, convenient, and reassuring *2024-09-30* This app has it all for pet owners, especially paranoid ones like me. Training tips and advice, all your dogs info and records, advice from experts if you’re feeling worried about something with your pet, etc. Highly recommend. **Developer response:** Thank you for the great review! We're so glad the Kinship Premium app is giving you peace of mind with your pet's care. If you ever need anything, we’re here for you and your pup! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*