# The Laundry Basket — user reviews > 52 indexed App Store user reviews of The Laundry Basket by SIMMEERA INDIA PRIVATE LIMITED, rated 3.67/5 from 3 ratings. - Source: https://appshunter.io/ios/app/the-laundry-basket/id1093375215/reviews - App overview in markdown: https://appshunter.io/ios/app/the-laundry-basket/id1093375215.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 1 ## Newest reviews (11 of 52) ### 2/5 — Fix your app *2025-05-14, version 10.0.0* No OTP generated. Stuck at the profile screen. ### 3/5 — How do I pay? *2021-12-21, version 9.0.0* Love everything about the service, and I really want to pay for it. But the app and website has no option to add payment instruments. How do I pay you? ### 1/5 — Terrible Service *2020-01-19, version 9.0.0* I submitted two blazers for dey cleaning but they were returned as is, completely wrinkled and I was charged 500 bucks. The service guys at their outlet were rude ### 1/5 — Unprofessional service *2020-01-18, version 9.0.0* Poor app experience Had to schedule multiple times No proper follow up and status updates post pick up Vendors used to deliver - dropped off with security and not intimated Have asked for them to be banned from the society we live in. ### 1/5 — Worst ever...all reviews are fake *2019-11-19, version 2.7* Hey, dnt even think of using the app..This is worst ever...they picked up my goods and for next two days no upfate..I called 113 times and the they picked the call and told ordr will be delivered at 12 pm...I delayed my office and now some other ifiot is telling it will be delivered at 3 pm....idiot illiterates are doing business... ### 1/5 — Liers *2019-08-13, version 2.7* These guys delivered my clothes one day after the promised date. I had to call them more than 20 times to get my clothes back. Everytime i would call they would come up with an excuse and time. Had to wait for 4 hrs and literally fight with them, then i got my clothes back. I would never recommend anyone to use their service. If u wanna stress over and waste your time fighting with them, then it’s your choice. ### 1/5 — Very unprofessional and pathetic customer service *2019-08-03, version 2.7* I scheduled for 3:30-4:30pm but I didn’t get call until 5pm and then the Dunzo guy not able to find my address. I wasted 20mins to guide him. My address is very straight and simple. The guy came without any bag and no weighing machine. This was unacceptable and customer service people blabbering about me when I called them coupe of time about the driver phone number. This was truly an unprofessional and bad customer support. I finally cancelled the order. ### 1/5 — Worst delivery time and worst wash *2019-08-01, version 2.7* I have given my clothes on Saturday and I got it on Friday and about the wash they just dip the clothes in water and give it to you. And also very bad response from the employees. They don’t give a good reason also to wait. They just ignore your messages and requests ### 1/5 — Negative 5 star for service *2019-07-02, version 2.7* Good quality of washing but when it comes to pick up and drop off service, this guys are just dumbest people. No tracking of order, out of 5 only 1 order delivered on this. Delivery gets delayed by 1 or 2 weeks not a days and they don’t even answer the calls. I would give negative 5 star for there service. App store Please give option to show some negative rating system, some app needs it badly. ### 1/5 — Height of unprofessionalism *2019-05-24, version 2.7* Sorry to have to say this..Late pick up.. late delivery.. can’t even get in touch with them.. no one picks up the phone on their registered customer service number.. they use 3rd party delivery services.. never on time ### 1/5 — Lost all my clothes *2019-05-18, version 2.7* I paid the amount and still didn’t get my clothes back. Shame on such unethical start ups. ## Most critical reviews (10 lowest-rated) ### 1/5 — The app does not work at all *2025-05-06, version 10.0.0* The app does not work at all, unable to go past the phone number otp page where I don’t get any otp no matter what, how is one supposed to use the app if they can’t even get into the app, better fix it cause it’s a hassle to have to reach out directly ### 1/5 — Lost my clothes *2023-05-19, version 9.0.0* The laundry basket delivered my clothes to a wrong address and are now not able to track back the clothes.. manager is saying clothes have been delivered but i have not received it… had a bad experience and will never use this… ### 1/5 — Horrible *2022-10-19, version 9.0.0* Lost my curtains and clothes and didnt pick up calls after that ### 1/5 — Pathetic service *2022-08-15, version 9.0.0* Customer support is not reachable. No option in the app to track the progress. It’s been more than 10days and I have not received my clothes. ### 1/5 — Pathetic *2022-05-19, version 9.0.0* Completely stained and folded. I hated this service. Fully disappointed giving my all clothes ### 1/5 — WORST SERVICE EVER *2021-12-25, version 9.0.0* The guys pick up outfits for dry clean and don’t return them for 20-25 days at a stretch . We should keep following up with them . Their names are Rajesh and Ratnesh . Might as well give clothes to a local dry cleaner instead of these guys . Worst service they take forever to drop off the clothes and this is not what I expected ! ### 1/5 — Horrible customer service *2021-09-06, version 9.0.0* You book an appointment. They will keep delaying the pick up. So many calls are required. They don’t come in the appointed time slot. They will say if I can I will come else I will come tomorrow. What is the point of having time slots if those can’t be catered to. After repeatedly telling I have to go to work, I won’t be able to give the laundry at 10:30 he is telling me I’ll come by then. I mean if a customer is available then it is ok. But the slot selection is so that it is ensured that a customer is available at the time of pick up. Horrible customer service. No escalation. Plus nobody comes with weighing scale. I pay what they ask. I don’t really know how much my clothes weigh actually. Washing wise haven’t found any issue. But they have misplaced 2 blankets of mine and havenot responded back despite asking. This blanket incident was at the Indiranagar outlet. And pick up and delivery delay issue I faced in Kormangla, Indiranagar and Marathahalli outlets. ### 1/5 — Pathetic service and communication *2021-02-17, version 9.0.0* Clothes not delivered on time. 2 days delayed no notification no update. Guy who picked up the call after umpteen calls has no clue where the clothes are. No escalation process. No way you can escalate. The guy who picked up the call said he doesn’t know any manager or owner who runs this business. Strange ! App doesn’t have an escalation contact. Strongly suggest not to use their service. ### 1/5 — Issues with pick up *2021-02-16, version 9.0.0* I haven’t been getting any action on the pick up requests that I have raised in the last month. I am not even sure if your services are available in my area anymore. Please update and respond on the query I raised on your customer care portal. ### 1/5 — Pathetic *2020-01-24, version 9.0.0* Hidden charges for pick up and drop which are not mentioned when you opt for a service. ## Most praised reviews (10 highest-rated) ### 5/5 — Best laundry service *2022-07-21, version 9.0.0* Reasonable price and on time delivery (with nice packaging) ### 5/5 — convenient, quick and reliable service *2022-04-01, version 9.0.0* It’s the most efficient company I have seen in the market. Their delivery staff are polite and they respond on time. About the cloths, it’s always been in great condition so no complain in that. I would highly recommend. ### 5/5 — Great App!!! *2020-10-16, version 9.0.0* Laundry is now just a tap away. I am very happy with laundry basket services and have been a customer for the last 1 year. Using the app is very convenient with easy navigation and neat user interface. Hope they will continue to improve it to make it more intuitive. ### 5/5 — Best laundry services in Bangalore *2020-02-29, version 9.0.0* Pick up from home and drop as per time scheduled by us. Neat clean hygienic ### 5/5 — Good service *2019-10-13, version 2.7* Best price ,,near and clean ### 5/5 — TLB best at Serive *2019-09-28, version 2.7* Since my home maid left it’s was tough to get my cloths on time. And my frnd suggest TLB and there was no worries I get my cloths washed n well folded n getting u my doorstep less then 2 days. Which amazing no hustle and guys were amazing coordinations. Thanks laundry basket for the good serive. ### 5/5 — Good place to wash *2019-06-08, version 2.7* Professional service and you get good washed out clothes without the fear of losing any clothes ### 5/5 — Best Laundry Service in BLR *2019-06-07, version 2.7* I came bangalore 3 months back & have tried 3 different laundry services but was not satisfied for quality of laundry & Services. Since last month I am using TLB & am amazed to see their professionalism and trust they have showcased. Now, I leave my clothes on doorstep and go office with convenience. TLB ensure timely pickup, send me detailed bill on email and deliver clothes in 3 working days in well condition. Much love to The Laundry Basket! Cheers !! ### 5/5 — Darshan G Y *2019-06-06, version 2.7* The overall service is good ### 5/5 — Excellent service *2018-09-18, version 2.3* I had a great service and overall it is awesome --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-09.*