# The Loop - Mobile Ordering — user reviews

> 13 indexed App Store user reviews of The Loop by Hazlnut, LLC, rated 4.90/5 from 1,338 ratings.

- Source: https://appshunter.io/ios/app/the-loop-mobile-ordering/id1386262515/reviews
- App overview in markdown: https://appshunter.io/ios/app/the-loop-mobile-ordering/id1386262515.md
- Rating breakdown: 5★ 1,248 · 4★ 55 · 3★ 12 · 2★ 2 · 1★ 21

## What do users think of The Loop?

Overall sentiment: mixed

**Pros**

- 👍 Easy to navigate
- 🚀 Convenient ordering
- 🤩 Delicious food

**Cons**

- 🐛 Payment issues
- 🤔 Lack of payment options
- ⏱️ Timeliness of orders

**Commonly reported bugs**

- Cannot select store location
- App crashes when processing orders

**Most requested features**

- Allow double toppings
- Add beverage ordering

## Most critical reviews (10 lowest-rated)

### 1/5 — Cards won’t load

*2026-02-12*

Can’t process mobile order payment

### 1/5 — Bad app

*2025-10-15*

Terrible process using app

### 1/5 — Timeliness

*2024-01-09*

Every time I place an order it is never ready on time. Not sure if this is a location or an app issue.

### 1/5 — Store location issue

*2023-03-25*

Does not have all locations. Cannot select location for my area.

### 1/5 — Store location issues

*2022-03-27*

Cannot select or change store locations I want to order from.  Renders the app useless unless I change the zip code to fool the app.

### 3/5 — Better options

*2025-04-16*

We live in 2025, the age of technology and you don’t offer ApplePay.

### 3/5 — Double Pepperoni

*2024-02-25*

I want to order double pepperoni. The app doesn’t let me do that.

### 4/5 — Finally!!

*2023-05-05*

The loop has always been a place to eat the quality of food never goes down living for this app now especially during those lunch rushes but why can’t I order a beverage on the app are drinks no longer important lol I’m hoping for an update soon

### 5/5 — Easy to navigate

*2025-10-08*

Ordering on line for The Loop is very easy to navigate. Order is always ready on time and fresh! Love The Loop!

### 5/5 — Thank you from Kendra

*2024-11-12*

I love this place! From the very first time I’ve tasted the food here it has been amazing! 
From the salads to the pasta to the burgers!! I love it and the app makes everything so convenient for me ordering ahead on my lunch break! I literally have fallen in love with this place! 🫶🏽🫶🏽🫶🏽

## Most praised reviews (3 highest-rated)

### 5/5 — BEST BURGERS

*2024-06-28*

Best burger I have ever had. I have gotten burgers from almost every state and this particular establishment is the BEST Hands down. Go here two times a week and wish I had more time to go 5 days a week. It is that good. The complete staff that manages and runs this facility is top notch and is the most friendly and knowledgeable people in this industry. Have been going to The Loop for years and highly recommended to everyone to come in and see…. I Love The Loop.

### 5/5 — Learning curve

*2023-08-17*

Once I figured out how to place an order, etc. I found it easy to use

### 5/5 — Great timesaver

*2023-07-03*

I really like this app. It is a timesaver and it has improved the accuracy of my orders since they don’t have to go through another person. I only wish it would allow you to go ahead and order soft drinks as well as milkshakes.

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-13.*