# THE LOT — user reviews > 55 indexed App Store user reviews of THE LOT by Boffo Cinemas, LLC, rated 1.43/5 from 14 ratings. - Source: https://appshunter.io/ios/app/the-lot/id1042474390/reviews - App overview in markdown: https://appshunter.io/ios/app/the-lot/id1042474390.md - Rating breakdown: 5★ 0 · 4★ 0 · 3★ 1 · 2★ 1 · 1★ 10 ## Newest reviews (17 of 55) ### 2/5 — Glitchy but the Ticket Purchase Works, I guess *2025-06-08, version 7.0.0* The app’s design is bad and it glitches a lot. Doesn’t save your card so always have to enter it but never had issues purchasing luckily. Occasionally, the app will glitch and the button icons will double/duplicate :/ Yea idk who made this app :( ### 1/5 — Sign in *2023-01-04, version 6.0.3* there’s no way logging into account w app The website is slightly better. They need to upgrade everything ### 1/5 — Awful update *2022-12-29, version 6.0.3* The new app is a terrible update for what used to be a decent experience. I’m very confused by the removal of user accounts. The app appears to be following the food quality & service experience. ### 1/5 — Terrible *2022-12-21, version 6.0.3* -No login option anymore -purchases don’t save -order book disappears if you accidentally leave the page -new design is garbage It’s 2022 learn how to make an application ### 1/5 — Near IMPOSSIBLE to buy tickets. *2022-11-11, version 5.1.5* This app really needs to consider hiring different software engineers because the ones currently there are complete garbage. ### 1/5 — Just buy tix at theater *2022-11-10, version 5.1.5* Or consider another theater. Buying online feature doesn’t work. Errors galore. App only good for showing movie showtimes. ### 1/5 — The only thing that works is movie tickets purchase *2022-10-08, version 5.1.5* Nothing under user profile really works .. no history , no credits, no rewards . Disappointing! ### 2/5 — Only good at viewing showtimes *2022-06-23, version 5.1.3* I’ve tried many times to purchase tickets on this app. I’m able to select a theatre, showtime, number of tickets and seats. The SLIDE TO PAY feature is trash. I slide from left to right as instructed, and the whole app freezes. I have to log onto my laptop to buy tickets, but the seats I had chosen previously in the app are still reserved and unavailable. So dumb! ### 1/5 — Come on guys, get this app cleaned up *2022-06-22, version 5.1.3* You charge $9 for a fountain soda, I think you guys can afford to get this app fixed. It’s barely useable. It took me 3 minutes to enter my credit card expiration date bc the slider/wheel function does not work. The app didn’t save the tickets I was finally able to purchase, good thing they were emailed to me. For the last few days there are no movies showing on the main landing page, I can’t pre-order Thor Love and Thunder even though every other theater is doing pre-sales. There are tons of bugs and it’s been 8 months since there has been a bug fix. Your sales literally depend on this app functioning. The website is unusable as well. ### 1/5 — I’m convinced a monkey made this app *2022-03-16, version 5.1.3* I don’t think I’ve ever experienced a worst app since the first iPhone came out. Even the website is completely useless.I signed up for an account on the website and it worked, I try to use that same login on the app and it says no member found. I go through the entire process of picking my movie, my seats, entering my credit card info, and when I try to press submit button does absolutely nothing. Same thing like on the website. I find it extremely asinine that the theater is so luxurious and high-end yet the method to obtain tickets is on the level of having to hire a pigeon courier to the theater for my tickets. I think the absolute worst part of all, is that with all these negative reviews explicitly detailing what the problem is, nobody seems to make a difference in fixing it. I guess I’ll continue going to Cinepolis since I can buy tickets without a pigeons assistance. ### 1/5 — Surprisingly buggy app/ online purchases portal *2021-10-20, version 5.1.3* Considering the investment in actual theater and venue . To have to rely on foot traffic, since the online portal and app are so buggy as far as tickets and food purchases go. ### 1/5 — Love the theater, hate the app and websites *2021-10-11, version 5.1.1* They make it impossible to become a member. I still can’t sign up whether on website or on app. Invest in a better tech experience. Deleting this garbage app. ### 1/5 — Garbage *2021-10-02, version 5.1.1* This app is terrible on my iPhone. It doesn’t recognize Apple Pay, so I have to enter the month and day by hand, and THEN, I can’t select the month or year of my credit card, I had to give up and do it through chrome on our desktop, because the website wouldn’t even load on safari. Then every time I order tickets, even though I’m a “Member”, I have to click the box that I read the terms and conditions. Why isn’t that part of my membership? And finally, if I want to buy more tickets, it starts from scratch, and I have to re-choose which theater I want to go to, it doesn’t recognize that I was logged in as a member and remember what my preferred theater is! ### 1/5 — Poor *2021-05-26, version 5.1.1* Useless. Never updated. Nothing's showing up in my tickets. So I still have to go to the website. ### 1/5 — Infuriating *2020-10-11, version 5.0.10* Tried to get tickets, the app would not register the correct credit card expiration date, then added extra seats, then wouldn’t accept vouchers, then moved my seats... miserable. All of my information was valid and I purchase through apps often, well except this one. ### 1/5 — App payment feature does not work *2020-01-19, version 5.0.3* Never thought I would be the person who leaves a negative review for an app but here I am. Agree with other reviews. Look beautiful but when trying to complete the ticket purchase, the “slide to pay” function does not work. I have tried several times to no avail. I have had to quit the app and use the regular website. On that note, the website works great. No problems. It just takes longer and I have to log in every single time as opposed to the app which is always logged in. It’s a shame because the app looks great. It just doesn’t work. 😔🙃 ### 1/5 — App looks nice, but... *2020-01-11, version 5.0.3* App looks nice, but it makes me login every time and defaults to the wrong theatre. Almost bought tickets to wrong theatre. ## Most critical reviews (10 lowest-rated) ### 1/5 — Horrible *2026-07-19, version 7.1.1* Fix your App, it’s awful. You have the worst app in the entertainment industry. How can you see these reviews and not do SOMETHING. Holy crud. ### 1/5 — What! *2026-03-20, version 7.0.0* Where’s Apple Pay , PayPal & auto populate on credit cards from password apps? This is a Stone Age app !!! So frustrating and insanely difficult to use! ### 1/5 — App is not working *2025-10-29, version 7.0.0* App is not working, screen is blank and cannot move past. ### 1/5 — Really Bad *2025-07-30, version 7.0.0* This app is horrible. Log in is hard, doesn’t stay logged in, doesn’t allow you to see password when it says wrong password. Super hard to use, clunky. They need to scrap this app and start new and look to their movie competitors for a better system. I agree with other review. Bummer. ### 1/5 — Worthless *2025-07-05, version 7.0.0* Never tracks past history. Cannot save tix to Apple wallet. Signs in and out randomly. We literally only go to this theater because it’s in our neighborhood. . ### 1/5 — No tickets? *2025-02-23, version 7.0.0* How does an app not save your purchased tickets? Totally failed app, over and over. ### 1/5 — The worst app I’ve EVER seen *2025-02-20* This app is the absolutely worst out there. It’s has webviews all over the place, there’s no Apple Pay support. It can’t even bring up the credit cards saved in Safari Web View (let alone the Apple Wallet). It doesn’t support persistent login with Face ID, lacks any type of security to keep payment card credentials safe…. The last update is also 6 months ago, and says something about a new framework was used, yet it is still the worst app on the Apple App Store. ### 1/5 — Awkwardly Primitive, painful to buy tickets *2024-09-01, version 7.0.0* The most basic task of buying tickets takes 10 minutes. You have to enter your credits card info EVERYTIME. Embedded menus don’t have a “Back” button. If you look at the seating for one showtime, and you want to compare to another showtime, you have to start over at the Home menu. Just select the theater, the movie, the showtime, and voila, there’s the seat map. Want to see seating for a different time? Start over. When you want to buy a ticket, you enter first and last name, card number, CCV, Exp date, your phone number, and zip code. If you buy a ticket next week, you have to do this all again. The folks who spec’ed or wrote this app clearly have never used it. ### 1/5 — OMG is this terrible *2024-03-16, version 6.1.0* Worst app ever. I didn’t think it could get any worse and then about a year ago they upgraded it, I was wrong. Easy things like auto fill saving credit cards being able to correct a typo in my name. You can get through it and you can get valid tickets butit’s a painful operation. ### 1/5 — What a piece of JUNK app. *2023-06-30, version 6.0.6* This has to be the WORST movie going experience mobile app I’ve ever seen. No Apple Pay support. No login. No predictive text for name, credit card info, phone number… And who calls it Postal Code in the US. Postal Code is used int he US and Canada. Whoever is the product manager or the company who developed this app needs to be fired. This app doesn’t conform to a single Apple Human Interface Guideline rule or even suggestion. There’s no iPhone Live Activity reminding me how many minutes before I need to be at the theater for the movie. There’s no push notification reminder. It is embarrassing to even have this app on my iPhone. You guys need to get your act in order and give us a properly designed Moving Going app with all of the capabilities I mention above and MORE. ## Most praised reviews (10 highest-rated) ### 5/5 — Big Improvement... *2020-02-23, version 5.0.6* Wow...Big Improvement, nice work! I just noticed this weekend that the website had been updated and now I downloaded the app and was happy to see its new design. Very functional, looks great, fairly easy to navigate, and all of the info I need is there for me. Not only the movie times and purchasing, but my rewards info, all of my purchses, etc...took some time, but it looks great so far and The Lot is by far my favorite local theater all the way around. From comfort, to ease of use, quality screen/employees/food, The Lot has is a step above the rest but at a fair price. ### 5/5 — App looks beautiful *2019-12-31, version 5.0.0* This app looks beautiful I bought a ticket and it was really easy to navigate and responsive, I didn’t have issues at all, looks very upscale and attractive ### 5/5 — Great app! Easy to use. *2015-10-02, version 4.5.2.2* This app was easy to use and made buying tickets and reserving our seats really quick! ### 5/5 — Great *2015-10-02, version 4.5.2.2* Love it!!!!!!!!!!!!! ### 5/5 — Spectacular!! *2015-10-01, version 4.5.2.2* This is a top notch experience! The ambience , the setting, food, the drinks!! This app makes it more convenient to enjoy this brand new La Jolla gem! Love that the app has a very easy system to navigate on purchasing movie tickets :) ### 5/5 — Foodie *2015-10-01, version 4.5.2.2* Theater is amazing best picture and sound!! Food best in La Jolla!! ### 5/5 — What a great experience!!! *2015-10-01, version 4.5.2.2* THE LOT Rocks, this App was easy to use, reserved my seats, arrived and had a drink at the bar, vibe of Restraunt and Bar area was very chill, then went on to see my movie in luxury reclining seat with amazing food ordered at the press of a button in the arm of my seat. An experience I highly recommend!!! ### 4/5 — Not Great Not Bad *2025-11-06, version 7.0.0* I don't know how the app was in the past but I've been using it for two years and it works fine. It's not some groundbreaking way to buy tickets but it works just as good as the website which is all you need. Really don't understand the hate and why it has barely over a star. ### 3/5 — I can never access my tickets *2020-02-11, version 5.0.5* I see past purchases dating back to a few months, but can never access my tickets. ### 3/5 — Needs work *2017-07-23, version 4.5.4.14* I get a repeated "something went wrong" message when I try to access purchases. The App would be better if it allowed purchases to be stored in Wallet and worked with Apple Watch. Apple Pay option does not work. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-03.*