# The Luxury Closet - Buy & Sell — user reviews > 80 indexed App Store user reviews of The Luxury Closet by Tradelux General Trading LLC, rated 4.70/5 from 4,533 ratings. - Source: https://appshunter.io/ios/app/the-luxury-closet-buy-and-sell/id1085470991/reviews - App overview in markdown: https://appshunter.io/ios/app/the-luxury-closet-buy-and-sell/id1085470991.md - Rating breakdown: 5★ 3,910 · 4★ 294 · 3★ 113 · 2★ 56 · 1★ 160 ## What do users think of The Luxury Closet? Overall sentiment: mixed **Pros** - 👍 Great products and service - 💰 Good prices - 🚚 Fast shipping - 🛒 Easy to use - 🤝 Reliable and professional **Cons** - 🐛 Buggy app with many issues - 🤖 Poor customer service and unresponsive - 💰 Hidden fees and charges - 🤔 Inconsistent policies and broken promises - 🚫 Items not received or returned **Commonly reported bugs** - App crashes and freezes - Incorrect item display and pricing - Unreliable order processing **Most requested features** - Add art category for sellers - Allow multiple payment methods - Improve filtering and sorting options ## Newest reviews (10 of 80) ### 2/5 — Buggy app *2025-09-19* I was trying to sell stuff and the app is not user friendly. So many issues and nobody would respond to my emails. ### 5/5 — I don’t understand why I have to use one card to place order *2022-10-10* Why can’t they accept different credit card ### 5/5 — Luxury Closet purchases *2022-10-06* Excellent company to deal with. Free shipping no tax. Easy cancellation/ returns. Have some great items from here. ### 5/5 — تجربة جيدة *2022-05-23, version 2.0.69* استخدمت التطبيق لبيع اغراضى من الكويت، خدمة ممتازة و فريق متعاون ### 5/5 — Great *2022-04-07* Sold items easily. Sometimes have not received a good seling price but thats ok. Have got good deals on items overall . 😍 ### 5/5 — Commande *2022-02-06* C’est la première fois que je passe une commande sur votre site. J’ai hâte de la recevoir. J’espère que je vais être très satisfaite 😊 ### 1/5 — Fees hidden, don’t buy here *2021-10-04, version 2.0.54* So disappointed with this app, horrible the attention to client, and they hide fee for shipping, I ordered a handbag and my order said shipping and insurance included at the time to arrive my item dhl call me that I have to pay 192.39 for delivery my items, I won’t to know ever in my life for this app ### 5/5 — My Favorite *2021-06-25* I live in Texas and still receive impeccable customer service from across the world! ### 5/5 — تحربة عظيمة وموقع مميز *2021-06-01, version 2.0.50* اشكركم ### 1/5 — DO NOT ORDER!! *2021-04-30, version 2.0.49* Do not order from this app! What a waste of time! They will just cancel your order AFTER confirming it without so much as notifying you! Seriously disappointed, was looking forward to the shoes I ordered!! ## Most critical reviews (10 lowest-rated) ### 1/5 — They Selling Fake Never Buy from them *2026-08-02, version 2.1.69* THEY ARE SCAMMERS!!!! Selling Fake Items!!!! ### 1/5 — طالبين قريب 400 درهم *2025-02-14, version 2.1.22* طالبين 400 درهم علشان قيموا الشنطه وانا كاتبه لهم انها هديه ماعرف اصليه ولا لا ولا خبروني ان في رسوم انتبهوا كلامهم في الواتس شي وعقب شي ### 1/5 — Lame App *2024-04-24* What a lame app that it will not allow me to filter it at all!! I am forced to search thru items that are not relevant to me if I want to shop on it. Don’t waste your time 😕 ### 1/5 — Terrible Customer Service *2023-04-05, version 2.0.84* The payout I receive for the items I post on the Luxury Closet app is less than 50% than the selling price. even though a discount code was available for Nama von it was never shared with me until after the date I posted my items. Given that I am a regular customer, and I’ve already sold more than five items through the Luxury Closet app before I should be able to redeem the code, but they didn’t allow me to. They said that the VIP customer service will be in contact with me, but they never reached out to me. I wouldn’t recommend anybody to use their app. ### 1/5 — SCAM *2023-03-07* SCAM! Do not purchase anything from this company! I made a purchase combined with shipping of about 5K and never received my items. The shipping company forged my signature, and I have been dealing between the Luxury Closet and DHL on this matter, and it was concluded that the case is closed. I did not sign off on my items and still never received them. Luxury Closet is another scam, and do not trust them. ### 1/5 — They took my money and never ship item *2022-07-14* I tried to purchase an item on here and the order never went through. It kept trying to get me to continue to order it and they charge my card three times. They refunded me only once I then had to contact PayPal to have them refund me and I still have an outstanding charge from them know item and I finally had to go through my credit card to get the remainder refunded. I will not deal with them again. ### 1/5 — Bad App *2022-03-13* The service is bad, the follow-up is not serious, an item was displayed on their site and it was sold without my notification. stupid app ### 1/5 — اخذوا البضاعة وماصاروا يردون *2022-02-16, version 2.0.60* عرضت عندهم شغله و مارضوا انهم يعرضونها عشانها من تحت وصخه!! رغما بان الحالة جيده وقالوا بنرجعلك اياها وقعدت ٨ شهور اطارد وراهم عشان استرجعها وقالوا بنعوضك ولحد الان مافي اي خبر منهم ولا يردون علي حرفيا المصداقيه صفر ولاتصدقون اي مشهور يعلن عندهم تجربة سيئة رغما اني مو اول مره اعرض قطعه في مواقع زي كذا ودائم الحمدلله المواقع تكون ثقه ويتواصلون معي على طول، تجربتي سيئة معهم كذابين ويسكتوني كل مره ولحد الان ماشفت شيء منهم اخذوا اغراضي ولا رجعوها ### 1/5 — The WORST! *2021-12-21, version 2.0.56* One of the WORST companies I’ve ever had to deal with, used and abused items. They also promise a price to buy your items and then go back on their word! DO NOT TRUST! ### 1/5 — Not user friendly site *2021-10-25* It took 5 days to get the site to take payment. I sent 6 offers to the person selling these pants and never heard back. So I ended up paying full list. Just not a fun experience at all. ## Most praised reviews (10 highest-rated) ### 5/5 — Queen Esther of Hope *2026-08-25, version 2.1.71* I’m just a sinner save by Grace 8/24/26 ### 5/5 — Best Preloved in Dubai *2026-06-21, version 2.1.65* I LOVE LOVE The Luxury Closet. They always have amazing pieces at great prices. The ‘Make an Offer’ option is also a little exciting, waiting to see if your offer is accepted. It also helps that you can request to see a piece in person in the store before buying. Will continue to buy and sell on my favourite pre loved platform in Dubai. ### 5/5 — Luxury Closet *2025-01-24* Great products, excellent service, good prices! Highly recommended! I love this site because everything is made so easy for me. ### 5/5 — Génial *2024-12-19* Super application excellente organisation et full of vouchers Thank you Luxury Closet ### 5/5 — Amazing *2024-12-04* The shipping was extremely fast, it arrived in 3 business days. The item came exactly as pictured and arrived wrapped neatly. Compared to other resale apps I’ve used this was a great experience and the site is reliable. ### 5/5 — Very good experience *2024-10-10* Good ### 5/5 — New category feedback- art *2024-09-25* Could update app to add “art “ as a category for sellers to list items. Thank you. Sharon ### 5/5 — Luxury Closet. I love them. Easy returns too. *2024-02-28* The best company out there. Safe and professional. ### 5/5 — Excellent Store *2023-03-18* My favorite preloved site! ### 5/5 — Luxury Closet *2022-11-26* Great products, excellent service, good prices! Highly recommended! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-07.*