# The NOW — user reviews > 16 indexed App Store user reviews of The NOW by The Now LLC, rated 3.80/5 from 22 ratings. - Source: https://appshunter.io/ios/app/the-now/id1447468952/reviews - App overview in markdown: https://appshunter.io/ios/app/the-now/id1447468952.md - Rating breakdown: 5★ 13 · 4★ 2 · 3★ 1 · 2★ 1 · 1★ 5 ## Most critical reviews (10 lowest-rated) ### 1/5 — Easier to call instead *2025-01-12* Very basic functions outweigh the benefit of download the app. It doesn’t recognize when you’re already logged in, the booking process is clunky and as a member you can’t see the status of your monthly credits or how many had rolled over etc. ### 1/5 — It doesn’t work *2025-01-09* I downloaded this app because I’m a member here. But nothing loads. I’ve tried to creat my account several times, doesn’t work. Extremely poorly designed app. ### 1/5 — It’s lacking *2023-07-22* Not a fan of website or app. It’s lacking knowing how many massages you have. It never lets me log in. It has me reset password and then it doesn’t work. And it’s not user error because I have tried for four months. I even contacted a manager. ### 1/5 — Awful functionality *2021-08-23* The website directs you to the app. The app doesn’t allow you to see upcoming or past appointments. That section crashes Every. Single. Time. Either build full functionality into the website or fix the app. ### 1/5 — Crashes all the time *2019-07-01* No way these other reviews are real. Even the staff in the spa itself say the App is awful. The App Fails to log me in half the time, and When it does it often crashes. So between the useless website and this app.. they have a serious need to improve!! ### 2/5 — Needs to be fixed *2021-09-07* It loads so slowly and booking through it is almost painful. It’s faster to use the website. ### 3/5 — How do I add membership info? *2019-01-10* How do I add membership info to see my account? ### 4/5 — Almost There *2019-07-19* I’m giving the app a four because it’s gonna be slick. There are UI problems which are problematic and don’t make me want to stay in the app for very long. ### 5/5 — Easy to use and aesthetically pleasing! *2020-01-03* The app is gorgeous and makes booking massages super easy. Also makes browsing and shopping for their products really easy! ### 5/5 — So glad I have this *2020-01-03* Makes booking a massage super easy, plus I can see my treatment history so I can remember who I’ve seen recently. Cute design too! ## Most praised reviews (6 highest-rated) ### 5/5 — LOVE this app!! *2020-01-03* If you enjoy fast and easy booking right at your fingertips The NOW app is a must have!!! They have the best massages and most beautiful boutiques in LA 🙌❤️ ### 5/5 — 5 stars! *2020-01-03* Love this app so much! Super seamless and easy to book. The shopping section is also great. Amazing massages as well 😊 ### 5/5 — Super seamless *2019-08-24* Very convenient. Great functionality. ### 5/5 — App offers a smooth and seamless booking experience. *2019-01-11* Very convenient way to book my next massage. Thank you! ### 5/5 — Best Massage experience *2019-01-09* Super seamless booking with this app, love the company and always have a great experience with the massage therapists in the boutiques. ### 5/5 — THANK YOU *2019-01-02* I was already a huge fan of The NOW, but this app is such a game changer!! It’s so easy to use and makes booking as relaxing as the massage. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*