# The O2 Venue App — The official app of The O2

> All-in-one app for managing tickets and enhancing visits to The O2 venue. (iPhone/iPad app by The O2.)

- Source: https://appshunter.io/ios/app/the-o2-venue-app/id1272123607 (this page in markdown: same URL + `.md`)
- Developer: [The O2](https://appshunter.io/developer/1272123606)
- Category: Entertainment
- Price: Free
- Rating: 4.40/5 from 640 App Store ratings · 235 written reviews indexed
- Age rating: 4+
- Requires: iOS 17.0 · 63 MB
- Languages: American English
- Released: 2017-08-18
- Data updated: 2026-08-29
- Monetization: free
- User reviews in markdown: https://appshunter.io/ios/app/the-o2-venue-app/id1272123607/reviews.md

## What is The O2 Venue App?

Make the most of your visit with mobile ticketing, exclusive offers and more. 

Access your ticket and log in – Display and transfer your tickets.   

Get ready – Find out all you need to know ahead of your visit including upgrades, bars and restaurants, facilities and merchandise. 

Don’t miss out – Opt-in to receive notifications about your event, tickets and upgrades. 

Unlock exclusives – discover personalised offers.

App features - 
Mobile ticketing, venue upgrades, venue information, venue map, ticket booking.

## Key features

- Mobile ticket display and transfer
- Contactless entry
- Personalized visitor information
- Food, drink, and merchandise ordering
- App pick-up points for purchases

## What do users think of The O2 Venue App?

Overall sentiment: negative

**Pros**

- 🚀 Lightning-fast load times
- 🔒 Robust security features
- 👍 Great user interface

**Cons**

- 🐛 Frequent crashes
- 🔒 Unnecessarily complex login process
- 💤 Slow app performance
- 🤯 Confusing and unintuitive navigation
- 📞 Lack of customer support

**Commonly reported bugs**

- Login issues and password reset failures
- Tickets disappearing from app
- Constant app crashes and unexpected errors
- Compatibility problems with older devices

**Most requested features**

- Ability to access tickets without downloading app
- Seamless integration with other ticket providers
- Improved password management and account linking
- Clear instructions and guidance for first-time users

## Recent user reviews (10 of 235)

All indexed reviews: https://appshunter.io/ios/app/the-o2-venue-app/id1272123607/reviews.md

### 1/5 — Not working

*2026-08-17, version 19.0.2*

Cant even sign in getting error 502 please fix soon i have a concert soon

### 1/5 — Impossible to log in with AXS

*2026-07-31*

To access the tickets we need to log in with AXS, but it isn’t working. Every time I try to log in there is an error message. Reading reviews apparently this a recurring issue and it needs to be fixed.

### 1/5 — Trouble logging in

*2026-07-25*

A couple days ago I was suddenly logged out of my account. When I tried logging back in, it told me that “there is no account using this email” even though I had this account for months (also connected to my axs account with concert tickets on it). When I tried creating a new account, suddenly there already is an account using this email ??? 
After deleting and reinstalling this app a thousand times I finally managed to log into my account. But when I try to connect my axs account, it tells me “session expired”. I’ve tried everything to fix this problem and nothing helps. This is extremely frustrating since I have to fly to England for this concert.

### 1/5 — Problème connection axs

*2026-07-18*

Impossible de me connecter à mon compte Axs bien que cela soit demandé pour voir mon billet, cela affiche divers messages d’erreurs et parfois plus rien ne s’affiche du tout

### 1/5 — Why

*2026-07-08, version 19.0.2*

Why why why why give me my tickets why

### 1/5 — DOES NOT WORK

*2026-07-08, version 19.0.2*

ZERO STARS What an absolute joke of an app. With all the money O2 has, and it can’t even create a working login function, which also doesn’t send you a reset link ever, and therefore the app is completely unusable! Don’t waste your precious megabytes!!

### 1/5 — Useless app

*2026-07-02, version 19.0.2*

Can never log in to tickets via

### 1/5 — NIGHTMARE

*2026-06-30, version 19.0.2*

This app is completely useless. It doesn’t let me buy any tickets. Shows “ Sorry your session expired. Refresh “. I tried every single advice I found on internet. Nothing worked. If I could give it lower ratings, I would. How do I buy ticket I am interested in?

### 1/5 — Useless service

*2026-06-18, version 19.0.2*

Constantly blocked from accessing my tickets ordered through ticket master. I cannot be bothered to use this app again. Rubbish service.

### 1/5 — Awful user experience

*2026-06-05, version 19.0.2*

You are forced to use this terrible app if you want to go to a gig at the O2 regardless of where or how you purchased tickets. The app is supposed to interface with various other ticketing apps, but the process just doesn’t work. Even worse, the customer service support is non-existent. Maybe they would hire some actual human beings if they actually cared about their customers but they won’t because they don’t.

## Frequently asked questions about The O2 Venue App

### What does The O2 Venue App do?

The app is designed to enhance your visit to The O2, a popular music and entertainment venue. It allows you to manage your tickets, access personalized venue information, and order food, drinks, and merchandise for easy pickup.

### How do I use my tickets with the app?

You can display and transfer your tickets using AXS Mobile ID directly through the app. This provides a contactless and quick entry process to the arena.

### Can I order food and drinks through the app?

Yes, you can purchase food, drinks, and merchandise within the app. These items can be collected from dedicated pick-up points around the arena, ensuring you don't miss any of your event.

### Is the app free to download and use?

Yes, the app is free to download and use. There are no in-app purchases required to access its core features for managing your venue visit.

### What kind of personalized information does the app provide?

The app offers personalized visitor information based on your seating location. This includes details on the closest concessions, facilities, and exits, making navigation within the venue more convenient.

## Version history (last 5 releases)

### 19.0.2 — 2026-04-28

Minor fixes and general improvements

### 19.0.1 — 2026-04-21

Updated user experience.

### 19.0.0 — 2026-04-17

Updated user experience.

### 18.133 — 2026-01-19

Minor fixes and general improvements

### 18.132 — 2025-09-08

Minor changes and improvements.

## Apps similar to The O2 Venue App

| App | Rating | Price | Category |
| --- | --- | --- | --- |
| [AXS Tickets](https://appshunter.io/ios/app/axs-tickets/id679805463) | 4.6 (508,707) | Free | Entertainment |
| [Vivid Seats \| Buy Tickets](https://appshunter.io/ios/app/vivid-seats-buy-tickets/id963355757) | 4.7 (398,933) | Free | Entertainment |
| [TickPick: No Fee Tickets](https://appshunter.io/ios/app/tickpick-no-fee-tickets/id789844385) | 4.9 (389,099) | Free | Entertainment |
| [TicketJam: Concert Tickets](https://appshunter.io/ios/app/ticketjam-concert-tickets/id1553485881) | 4.5 (44) | Free | Entertainment |
| [SeatGeek - Buy Event Tickets](https://appshunter.io/ios/app/seatgeek-buy-event-tickets/id582790430) | 4.9 (1,072,777) | Free | Entertainment |
| [StubHub: Event Tickets](https://appshunter.io/ios/app/stubhub-event-tickets/id366562751) | 4.8 (1,407,765) | Free | Entertainment |

## Related topics

[venue music](https://appshunter.io/ios/topics/venue-music) · [o2 academy](https://appshunter.io/ios/topics/o2-academy) · [o2 academy venues](https://appshunter.io/ios/topics/o2-academy-venues) · [official glastonbury app 2025](https://appshunter.io/ios/topics/official-glastonbury-app-2025) · [venue artist](https://appshunter.io/ios/topics/venue-artist) · [coverme venue](https://appshunter.io/ios/topics/coverme-venue) · [the mishawaka amphitheatre](https://appshunter.io/ios/topics/the-mishawaka-amphitheatre) · [app arena](https://appshunter.io/ios/topics/app-arena) · [venue pilot](https://appshunter.io/ios/topics/venue-pilot) · [abby road on the river](https://appshunter.io/ios/topics/abby-road-on-the-river) · [fmac venue finder](https://appshunter.io/ios/topics/fmac-venue-finder) · [the venue ladies](https://appshunter.io/ios/topics/the-venue-ladies) · [sloshout partners app](https://appshunter.io/ios/topics/sloshout-partners-app) · [venue rental calculator](https://appshunter.io/ios/topics/venue-rental-calculator) · [the australian pink floyd show](https://appshunter.io/ios/topics/the-australian-pink-floyd-show) · [venues](https://appshunter.io/ios/topics/venues) · [renter venue](https://appshunter.io/ios/topics/renter-venue) · [british airways arc venue app](https://appshunter.io/ios/topics/british-airways-arc-venue-app) · [outernet](https://appshunter.io/ios/topics/outernet) · [axs app](https://appshunter.io/ios/topics/axs-app)

---

*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-29.*