# The official hear.com App — user reviews > 53 indexed App Store user reviews of The official hear.com App by hear.com LLC, rated 4.80/5 from 4,711 ratings. - Source: https://appshunter.io/ios/app/the-official-hearcom-app/id1363063821/reviews - App overview in markdown: https://appshunter.io/ios/app/the-official-hearcom-app/id1363063821.md - Rating breakdown: 5★ 4,012 · 4★ 537 · 3★ 83 · 2★ 25 · 1★ 54 ## What do users think of The official hear.com App? Overall sentiment: positive **Pros** - 👍 Easy to use and setup - 🚀 Great customer support - 💡 Helpful features like Bluetooth connectivity - 👍 Comfortable and discreet design - 🚀 Economical cost - 👍 Improved hearing experience - 👍 Excellent service and communication **Cons** - 🐛 Occasional technical issues with the app or devices - 🔋 Challenges with battery life or charging - 🐛 Difficulties with initial setup or adjustments **Commonly reported bugs** - Connectivity problems with Bluetooth - Hearing aids stopping working unexpectedly **Most requested features** - Improved tone control options - Enhanced app functionality and integration ## Newest reviews (18 of 53) ### 5/5 — I can hear you now *2022-05-24, version 6.2.0* The convenience seemed a bit too easy but Michael Wynter explained the process in its entirety. I was amazed by not only the technology but the expertise of each individual I encountered along the way. I never heard anyone say they were thrilled with hearing aids but I am. ### 5/5 — Excellent customer service *2022-04-20, version 6.1.0* Brittney was extremely helpful and pleasant to visit with. All questions that I might have had weee all answered in the one phone call. She set up my appointment according to my schedule and to my satisfaction. I’m anxious to get started and hearing better! Thank you Brittney! ### 5/5 — Tabatha was fantastic! *2022-04-13, version 6.1.0* I really like the way Tabatha talked me through the introductory, instruction, and closing stages of the presentation. She treated me as an intelligent individual and more as a friend than just another caller. She was very knowledgeable about the product and the trial program, made sure I fully understood all phases of the process, answered all my questions in a very personable way, an gave me everything I needed in order to make a quick decision to move forward. The best experience I’ve ever had with this type of transaction. Thank you Tabatha! ### 5/5 — Excellent Experience with Elle Edmond *2022-04-01, version 6.1.0* I had an excellent experience with Elle. She explained in detail what to expect from these new hearing aids. Went step by step and was very patient with me. I would definitely recommend her to friends with hearing difficulties. I have my new hearing aids. Got them yesterday and so far so good. So much better than my old ones. Sincerely Margaret Appleby ### 5/5 — Fantastic service *2022-04-01, version 6.1.0* Steve is extremely knowable about the products cary and explains each with understanding of speaking with a friend, without a high pressure sale. I am grateful for his sincere explanation of my options and making me feel as if we had known each other forever. He is a real asset. Thanks, Diana Marie Davidson ### 5/5 — Thomas Burns *2022-03-29, version 6.1.0* Lindsay walked me through the initial steps of the hearing aid process. She was very knowledgeable and professional. Took her time to explain things for my many questions! I highly recommend this professional for anyone thinking about possibly needing hearing aids. Very satisfied!!!! ### 5/5 — Maintenance is working *2022-03-15, version 6.1.0* Yes I’m happy with ear now . I’m going to say say that I don’t know how to fix it myself, if I did it would help on hours not open. Sorry ### 5/5 — Getting Started *2022-03-01, version 6.1.0* Matt Bell was wonderful in getting things started. It was a pleasure to connect with him as I start my hearing improvement journey. Looking forward to my testing and finding a solution to my tinnitus issue! ### 5/5 — Stephanie *2022-02-24, version 6.1.0* You are the greatest! I’m so proud of my success with your help and assistance! Thank you so very much for all your help and assistance! Again, you are the Greatest! ### 5/5 — Outstanding *2022-02-21, version 6.1.0* Remarkable customer service. Definitely made safe space for uncomfortable shopping and facing question of whether to commit to hearing aids (or not). 1$2$3$ ### 5/5 — What a difference. !!! *2022-02-05, version 6.0.10* I love my new in the ear hearing sides. I don’t even know I have them on. Shelly was great to work with and answer all my questions and made my choices very clear. I don’t mind changing the tiny batteries in these because I hear so much better and they are easy to put on and so comfortable. Thank you Sandy and Carlous for you reception and evaluation and all you did to make this an easy decision. I know I have 45 days to adjust to them but I honestly feel like I know my final decision is already made. Great service and product. And people. What could be better? Frances ### 5/5 — The Best *2022-01-20, version 6.0.10* Sheila is always supportive and kind. Someone you can talk to. Sheila will get the answer for you, she knows how to close the deal. The major factor in getting it done right 🌈🦅🙃 ### 5/5 — Looking forward to trying new technologies *2021-12-28, version 6.0.10* I am very excited and hopeful for trying these aids. Trina was extremely helpful in describing the program and getting me enrolled. Jon ### 5/5 — Ease of use *2021-11-18, version 6.0.8* After a week of use the devices are easy to use and have helped my hearing . Will have to get used to removing my oxygen cannula that gets caught as does my glasses. ### 5/5 — Carly was so sweet yet professional *2021-08-30, version 5.1.0* I have been intending to get hearing aids for about 5 years due to the ringing in my ears. I can’t hear the TV unless it’s too loud for the rest of my family so I need closed captioning which annoy my husband! This is gonna make everyone’s life better!! ### 5/5 — Listen, did you hear that? *2021-07-15, version 5.1.0* I love hearing again! I can talk to people without shouting at them or they shouting at me. I Love hearing the sounds of nature. Thank You for building my confidence up, as I was unsure. ### 5/5 — Walked me through without any problems *2021-07-01, version 5.0.3* Arleen was so supportive, , she answered all my questions and I am very sure she will help me with anything! I love these hearings! ### 5/5 — Tim Sands hearing aids *2021-06-24, version 5.0.3* Tim, has been a great help for me and getting my new hearing aids. I had problems because of a car accident ahead and they were very difficult for me but, Tim walked me through it talk to me through it walked me through it and he took better care of me than any doctor I went to see or any person that I talk to on the phone and I could give him the most glowing recommendation ever and I actually have sent him several new customers because of the way he treated me and took care of me I love Tim Sands and I would recommend him all day long and twice on Sunday! ## Most critical reviews (10 lowest-rated) ### 1/5 — Bad follow up *2021-03-10, version 4.1.4* I tried hearing aides and continually could not get responses from my consultant. When I ultimately decided not to purchase I reminded Shelly on several occasions to make sure allegro credit is cancelled. Today I saw a deduction from my bank. Now I have to fight an unauthorized charge. I’ve spent hours over the past few months trying to get good service. Friendly on the front end but inattentive throughout. ### 3/5 — The important part work adequately *2022-10-28, version 6.3.0* Control portion of the app works well enough but I used to be able to control the tone that was an added benefit they removed. The other half of the app doesn’t work. ### 4/5 — Very customer oriented *2022-06-11, version 6.2.0* I have liked working with the company and especially Brittany. She definitely has the customers care at heart! She is very honest about what the customer will encounter, the cost and all the legalities involved. I would recommend the company and especially Brittany to anyone interested in getting a very thorough and honest opinion on getting hearing aids with no pressure involved. ### 4/5 — Initial contact with Hearing adviser *2020-11-20* Patty Patterson was extremely knowledgeable of the program/products that she represented. She took the time to explain the program while taking the time to fielding my questions. Patty was extremely professional yet at the same time I felt that I knew her for yrs which facilitated a comfortable Q&A dialogue. I NEVER experienced a “sales pitch” feeling during our conversation.. Patty’s follow up txt to me regarding the Hearing app was very helpful. I went through it that evening. In closing, I look forward to our next conversation to move forward with options available. ....... Phil Cunniff 🤓 ### 5/5 — New Hearing Aid Experience *2023-04-21* This is my first experience with hearing aids. I am an 80 year old non technical male, but had no problem following the instructions for setup, calibration, Bluetooth connection, charging and use of my new Sony CRE-E10 hearing aids. I am very much enjoying being able to control various features from my iPhone. And also enjoying my improved hearing, at a very economical cost. Thanks for the great support Ed Scovil ### 5/5 — I am HAPPY to hear better *2023-03-12* It finally dawned on me that my wife was going to get a bit tired of me saying “pardon me”, “what did you say”, “what did they say” and “I missed that”….not any more! Love my new hearing aids…getting used to them and making them work to my benefit. So glad to hear better!! ### 5/5 — An unexpected pleasure *2023-01-30, version 6.4.0* I am finding getting adjusted to hearing aids to be an interesting adventure. I have a background in biology, voice science and special education, so I am enjoying observing the process and sharing my experiences with the counselors, who have been gracious. ### 5/5 — Awesome *2022-12-12, version 6.3.0* I really enjoy working with Tracy she’s awesome very nice and very professional she answers all my questions and if she can’t she’ll find the answer she’s the best ### 5/5 — Life changer *2022-10-05, version 6.2.0* I Honestly, can say that this company and MOST IMPORTANTLY the people that I have worked with have changed my life I can actually hear things that I did not realize were there! I can’t thank these individuals and the company enough for helping me restore and protect my hearing due to the industry that I have been in for two decades, and all the damage is caused. I already have people making the same decisions I’ve made to improve my quality of life…… the best part of having these is the unlimited, practical jokes I get to play on my boss and coworkers!!! Thank you all from the bottom of my heart! ### 5/5 — Getting used to the devices. *2022-08-19, version 6.2.0* The hearing aids are functioning well. There have been some glitches. I still struggle to get them installed. Yesterday, the left one stopped working. I had a voice call scheduled with an advisor and he walked me through the cleaning process to remove ear wax from the device. I am looking forward to my scheduled meeting at the facility to get questions answered after experiencing their use for a period of time. I’m pleased that support seems readily available so far. ## Most praised reviews (4 highest-rated) ### 5/5 — New patient, *2022-08-10, version 6.2.0* Had some difficulty getting through. Just waiting for more info. ### 5/5 — Top notch communication! *2022-07-25, version 6.2.0* Maitreya has been with me from day one and has been a constant source of communication. She truly cares about the patient. ### 5/5 — Tiffany customer service *2022-07-15, version 6.2.0* Agent was excellent. Great phone voice, product knowledge,clear and concise questions. Very friendly. Good people skills. Very comfortable with the company and product. ### 5/5 — Worthwhile Information *2022-06-10, version 6.2.0* Even though this was not my first experience with hearing aids, I found the daily information to be very worthwhile. Some of it was a reinforcement of what I already knew but some was new topics or a better explanation of what I had previously been told or read. I recommend everyone follow the 30 day program. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-06-10.*