# The Official MTA App — MTA transit and map info > Official app for real-time MTA transit updates, maps, and customer service. (iPhone/iPad app by Metropolitan Transportation Authority.) - Source: https://appshunter.io/ios/app/the-official-mta-app/id1297605670 (this page in markdown: same URL + `.md`) - Developer: [Metropolitan Transportation Authority](https://appshunter.io/developer/528916105) - Category: Travel, Navigation - Price: Free - Rating: 4.40/5 from 12,561 App Store ratings · 637 written reviews indexed - Age rating: 4+ - Requires: iOS 16.4 · 132 MB - Languages: American English - Released: 2018-07-03 - Data updated: 2026-08-27 - Monetization: free - User reviews in markdown: https://appshunter.io/ios/app/the-official-mta-app/id1297605670/reviews.md ## What is The Official MTA App? Get live transit updates straight from the source. The official MTA app is the best way to get real-time arrival info for subways and buses, plus service status updates, maps, a live customer service chat, and more. • Know exactly when the next train or bus is coming with our up-to-the-minute arrival board for every station and stop in the system. • Reliable real-time information from the MTA, with a new Status tab to quickly see on any service issues. • Save a subway line or bus route for easy and quick access to arrival info and status updates for your frequently used stops and stations. • See real-time service updates, planned service changes, and information about elevator and escalator outages. • Our live customer service chat connects you with an MTA employee who can help you with your ride. The MTA app is built by MTA riders for MTA riders. We update the app regularly based on your feedback. ## Key features - Real-time arrival board - Service status updates - System maps - Live customer service chat - Save favorite routes - Planned service changes - Elevator/escalator outage info ## Chart rankings - #71 in Top Free · Travel (US App Store) ## What do users think of The Official MTA App? Overall sentiment: negative **Pros** - 🚀 Accurate train times - 🚀 Helpful for commuters - 🚀 Useful for tracking service changes - 👍 Clean design - 👍 Offline maps **Cons** - 🐛 Inaccurate bus arrival times - 🐛 Unreliable train arrival times - 🐛 Buggy and crashes frequently - 👎 Confusing and unintuitive interface - 👎 Too many steps to access basic information - 👎 Favorites feature not working properly **Commonly reported bugs** - Favorites disappearing after updates - Inconsistent display of uptown/downtown directions - Inability to view route options from current location **Most requested features** - Add widget for favorite stations - Improve bus tracking and real-time location - Simplify navigation and reduce number of taps - Restore previous app's functionality ## Recent user reviews (10 of 637) All indexed reviews: https://appshunter.io/ios/app/the-official-mta-app/id1297605670/reviews.md ### 5/5 — Great upgrades *2026-08-18, version 4.19.0* I love how they continuously improve the app features. Well designed and very easy to use. ### 1/5 — Terrible - Google Maps Always Better *2026-08-15, version 4.19.0* The app doesn’t connect when you need it. It does not give the best options. It is strange how GoogleMaps uses the same info, but finds more and better routes. The app is all around terrible. ### 5/5 — Deserved the FIVE STAR review. *2026-08-13, version 4.19.0* One of most useful App i have seen so far on the App Store or anywhere else. It shows you exact time and if there is a delay or alert that is on the track you are traveling from or to. I choose to give Five Star. ### 1/5 — Terrible *2026-08-12, version 4.18.0* Freezes and unable to close to get to an other train page. Timing is off. Status updates confusing and not fast enough. ### 3/5 — Plan Trip broken *2026-08-07, version 4.18.0* Trip planning used to be fantastic. The new app is terrible. The planner only shows two options now and departure times are incorrect because they include walking to the station that I start from. Departure also don’t update when refresh is selected. Favorite stations are not an option anymore for the trip planner ### 3/5 — decent app but ridiculous system *2026-08-02, version 4.17.0* platforms are like 120 degrees with 80% humidity, constant "PSA" ads, and the G train at Bed Stuy station has the front car of the train hanging into the tunnel with the last car on the train a ten minute walk from the other end of the platform with signs saying "train stops at the middle of the platform," bus drivers go off duty mid route randomly, unreliable system ### 1/5 — Make the app less smart *2026-07-31, version 4.17.0* The apps is unpredictable. It automatically picks the direction of the bus for me. You can swap directions for trains but not for busses. ### 2/5 — Bring back the old app *2026-07-30, version 4.17.0* The old app was so much more straightforward and intuitive. It allowed for more search flexibility and wasn’t tied to location date. Shame! ### 1/5 — Just horrendous and useless *2026-07-30, version 4.17.0* Reviews claiming the app redesign, from the previous version, is great are most likely BS. This app from useful to completely horrible! If ain’t broken don’t fix it. Mayor Mamdani should get on their case and make them fix this travesty! ### 1/5 — Not user friendly *2026-07-29, version 4.16.0* Decided to go with a third party app - this is not intuitive and very much more complicated than needed ## Frequently asked questions about The Official MTA App ### What does the official MTA app do? The official MTA app provides real-time arrival information for subways and buses, service status updates, system maps, and a live customer service chat. It aims to be the best source for up-to-the-minute transit details directly from the MTA. ### What are the key features of the MTA app? Key features include an up-to-the-minute arrival board for all stations and stops, a dedicated status tab for service issues, the ability to save favorite subway lines and bus routes, real-time service updates, planned changes, and elevator/escalator outage information. It also offers a live chat with MTA employees. ### Is the MTA app free to use? Yes, the official MTA app is completely free to download and use. There are no in-app purchases or advertisements mentioned, indicating it is a free service for riders. ### Who is the MTA app designed for? This app is built by and for MTA riders, meaning it's intended for anyone who uses the New York City subway and bus systems. It's particularly useful for commuters and travelers who need reliable, real-time transit information to plan their journeys. ### How does the app help with service disruptions? The app features a 'Status' tab that quickly shows any current service issues. It also provides real-time service updates and information on planned service changes, ensuring riders are informed about potential delays or disruptions on their routes. ## Version history (last 5 releases) ### 4.21.0 — 2026-08-26 Minor bug fixes & improvements. ### 4.20.0 — 2026-08-20 Minor bug fixes & improvements. ### 4.19.0 — 2026-08-12 Minor bug fixes and improvements. ### 4.18.0 — 2026-08-06 Minor bug fixes & improvements. ### 4.17.0 — 2026-07-29 Minor bug fixes & improvements. ## Apps similar to The Official MTA App | App | Rating | Price | Category | | --- | --- | --- | --- | | [New York City Subway](https://appshunter.io/ios/app/new-york-city-subway/id599138866) | 4.8 (3,987) | Free | Travel | | [New York Subway Map MTA NYC](https://appshunter.io/ios/app/new-york-subway-map-mta-nyc/id1191056262) | 4.6 (1,210) | Free | Travel | | [Trainline: Cheap Train Tickets](https://appshunter.io/ios/app/trainline-cheap-train-tickets/id334235181) | 4.9 (9,793) | Free | Travel | | [Bus New York City](https://appshunter.io/ios/app/bus-new-york-city/id424433686) | 4.6 (1,434) | $2.99 | Travel | | [Eric's New York - Travel Guide](https://appshunter.io/ios/app/erics-new-york-travel-guide/id1129643452) | 4.8 (634) | Free | Travel | | [NJ TRANSIT](https://appshunter.io/ios/app/nj-transit/id589549928) | 4.8 (269,485) | Free | Travel | ## More apps by Metropolitan Transportation Authority - [MTA TrainTime](https://appshunter.io/ios/app/mta-traintime/id1104885987) All apps by Metropolitan Transportation Authority: https://appshunter.io/developer/528916105 ## Related topics [mta subway](https://appshunter.io/ios/topics/mta-subway) · [mta bus](https://appshunter.io/ios/topics/mta-bus) · [new york city](https://appshunter.io/ios/topics/new-york-city) · [nyc bus map](https://appshunter.io/ios/topics/nyc-bus-map) · [mta subway time](https://appshunter.io/ios/topics/mta-subway-time) · [mta subway game](https://appshunter.io/ios/topics/mta-subway-game) · [mta subway times](https://appshunter.io/ios/topics/mta-subway-times) · [mta subway live](https://appshunter.io/ios/topics/mta-subway-live) · [mta subway offline](https://appshunter.io/ios/topics/mta-subway-offline) · [mta subway metro](https://appshunter.io/ios/topics/mta-subway-metro) · [mta subway newyork](https://appshunter.io/ios/topics/mta-subway-newyork) · [mta subway routes](https://appshunter.io/ios/topics/mta-subway-routes) · [mta](https://appshunter.io/ios/topics/mta) · [omny](https://appshunter.io/ios/topics/omny) · [nyc metro](https://appshunter.io/ios/topics/nyc-metro) · [mta bus time](https://appshunter.io/ios/topics/mta-bus-time) · [mta bus scheduler](https://appshunter.io/ios/topics/mta-bus-scheduler) · [mta bus tracker](https://appshunter.io/ios/topics/mta-bus-tracker) · [omny nyc](https://appshunter.io/ios/topics/omny-nyc) · [mta subway map](https://appshunter.io/ios/topics/mta-subway-map) --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*