# The Official Wyze App — user reviews > 2,452 indexed App Store user reviews of The Official Wyze App by Wyze Labs, rated 4.60/5 from 447,019 ratings. - Source: https://appshunter.io/ios/app/the-official-wyze-app/id1288415553/reviews - App overview in markdown: https://appshunter.io/ios/app/the-official-wyze-app/id1288415553.md - Rating breakdown: 5★ 362,604 · 4★ 39,812 · 3★ 15,507 · 2★ 8,175 · 1★ 20,921 ## What do users think of The Official Wyze App? Overall sentiment: neutral **Pros** - 🚀 Great value for money - 🔒 Reliable security features - 👍 Easy to use app - 🌟 Excellent camera quality - 💡 Innovative features like motion detection **Cons** - 🐛 Connectivity issues and frequent disconnects - 🔇 Poor audio quality and sound problems - ⏱️ Slow app performance and lag - 🤖 Unreliable motion detection and false alerts - 💰 Subscription model restricts basic features **Commonly reported bugs** - App crashes and freezes after updates - Firmware issues causing cameras to go offline - Inconsistent video recording and playback - Subscription codes not working as expected - Inability to delete or transfer camera accounts **Most requested features** - Landscape mode support for iPad - Ability to customize motion detection zones - Improved video playback controls (fast forward, rewind) - Notification settings to reduce false alerts - Local storage option without subscription ## Newest reviews (14 of 2,452) ### 4/5 — Jr *2026-08-31, version 3.21.0.16* The best of the best ### 3/5 — Camera issues *2026-08-31, version 3.20.0.20* Occasionally my camera will look at the sky- I have to hang out my window and reposition it- any solutions? ### 4/5 — Overall a good priced set up *2026-08-31, version 3.20.0.20* Great prices for the cameras but it does take a bit for the video to load, on our Internet or on Data in a 5G area ### 3/5 — You get what you pay for *2026-08-29, version 3.20.0.20* The app is fine, and for a free set up you probably can’t find better. But don’t think that means a smooth or consistent experience. Some times my live fees or SD saved videos play immediately, sometimes they just never load and I need to reset everything. Twice now I’ve had a camera (a doorbell duo pro and an outdoor v4) kill an SD card after weeks of working fine. So far from a perfect system, but for the price it’s fine. ### 2/5 — Powerful camera set up *2026-08-29, version 3.20.0.20* Very nice with all the features it does, they need to fix the SD card recording system, always messing up, unable to get your video record. ### 1/5 — Visualização ruim e propagandas *2026-08-28* O visual do app está pior do que há alguns anos atrás, tanto o vídeo quanto os eventos. Poderia ter o básico que funciona, sem muitos adornos visuais. A busca de retroceder e avançar no vídeo gravado é péssima. Para completar, 2 a 3x por semana tem notificações de propaganda. Num equipamento de segurança isso é absolutamente incoerente e acaba com a confiança. A cada atualização vocês conseguem piorar a experiência. Até achava que era meu Android antigo, mas agora que estou com iPhone vejo que ter um sistema de mediano pra ruim é intencional. Minha próxima câmera não será da wyze, e nunca mais será minha recomendação. ### 2/5 — Wyze flood, cam connectivity issues/ double payment taken out of my account for the month of August *2026-08-28, version 3.20.0.20* I really wish I had a did more research on this. Wise cam that I brought. I'm having so many issues with it. Your company took two payments from my account this month the month of August and I'm not pleased about that. I would like to have my account refunded back the extra $14.03 that you took from my account this month ### 1/5 — *Loading* screen!!! *2026-08-28, version 3.20.0.20* Always immediately crashes when i open camera and there is movement. I have to close the app and re open it every time just to have a chance to look through the camera. FIX THIS NOW!!!!! ### 1/5 — Spams ad notifications despite settings *2026-08-28, version 3.20.0.20* I have disabled marketing push. Still get marketing spam push. Deal breaker when companies do this ### 1/5 — Freeze *2026-08-28, version 3.20.0.20* The images only come infor about two seconds then I must restart the app ### 2/5 — Work reasonably well but gnomes some notification settings. *2026-08-28, version 3.20.0.20* Camera do fail to connect or are slow sometimes, but restarting the app always fixed it for me. They sometimes put nag pop ups that you can’t permanently dismiss such as a prompt to accept their AI terms of service to enable descriptive notifications. If you don’t agree to those terms (sharing your video with their cloud AI) you got a pop up every time you go to the events page for many months. Even if you have news and update notifications turned off you will get spam push notifications advertising sales such as the current Labor Day sale. ### 1/5 — Ad notifications when opted out *2026-08-28, version 3.20.0.20* I keep getting ads in my notifications even though I opted out. This is unacceptable. I reported this to Apple as they are violating the developer terms of service. When you slide the notification open make sure to report. ### 1/5 — Constant ad notifications despite disabling marketing notifications *2026-08-27, version 3.20.0.20* Wyze has begun pushing almost daily ad notifications despite marketing notifications being turned off. This is incredibly obnoxious and makes me want to find a different service. ### 3/5 — Wyze Ads Pop Up Even Though Notifications Turned Off *2026-08-27, version 3.20.0.20* I own the product, I don’t need ads for Wyze popping up for something I already bought. I disabled notifications for it — completely ignored. They still pop up ## Most critical reviews (10 lowest-rated) ### 1/5 — Don’t waste your money *2026-08-31, version 3.20.0.20* Wyze camera when the internet power goes out and come back on you have to unplug each camera for them to work. I have 8 of them so it’s a pain to do that each time. ### 1/5 — Wize Cam *2026-08-31, version 3.20.0.20* I manually turn my Wyze camera off whenever I am home, yet I have recently experienced situations where the camera appears to turn back on by itself. I have also repeatedly received requests involving location sharing that I did not knowingly authorize. More concerning, I have heard unexplained noises and, on some occasions, what sounded like a human voice. I noticed that these incidents appear to occur when the Wyze camera is active. I cannot confirm the source of these sounds, but this pattern has raised serious concerns about whether my camera, account, audio, or video feed could be accessible to someone without my knowledge or authorization. I want to be very clear: I have never authorized anyone to monitor, listen to, record, or access my family through this camera beyond the permissions I personally established. I am asking Wyze to urgently investigate this issue, including whether my camera is being activated or accessed without my authorization. This is a serious privacy and security concern because this camera is inside my home. ### 1/5 — Awful App, Always Freezes, Never Connects *2026-08-31, version 3.20.0.20* Awful connectivity. Bought the floodlight camera and it rarely ever connects, the app freezes, and doesn’t respond to my inputs. It’s offline 50% of the time, and the other 50% it’s just frozen. My router is THREE FEET away and has the highest speeds you can buy yet this camera is constantly a problem. My Ring camera at the front of my house is over 10 times the distance away from my router and works perfectly every single time. I reach out to support and they tell me my camera “must be too far away to receive a WiFi connection”. Spend the extra money and stick with name brands like Google and Ring products. ### 1/5 — Wyze *2026-08-31, version 3.20.0.20* Wyze sucks you couldn’t wait to screw their customers with a subscription service to a subpar equipment. ### 1/5 — Spams ad notifications *2026-08-30, version 3.20.0.20* Even with "news and promotions" disabled, it sends an advertisements as notifications. It's really frustrating because you have to enable notifications for alerts, and you may even have it set to notify through "do not disturb" since it's a security camera. And with that permission it sends you ads. I'm not gonna buy a new camera over it but I'm definitely not going to buy another one of these. ### 1/5 — Video quality is cheap *2026-08-30, version 3.20.0.20* Cuts video fast ### 1/5 — Reduced functionality *2026-08-29, version 3.20.0.20* In the past I liked to use Automation location based feature that worked with Shortcuts on my iPhone. This month Wyze removed that feature and instead now requires to give the app always on access to my location to enable similar feature with the app. Bait and switch; I’m not giving 24/7 access to my location to some app that then would sell this to anyone willing to pay. ### 1/5 — 2 of 3 camera not working. Tried to get them WiFi connected but multiple attempts unable to to do i *2026-08-29, version 3.20.0.20* As above We ### 1/5 — Complete Waste *2026-08-29, version 3.20.0.20* The cameras constantly go offline for no apparent reason. WiFi is good, the cameras themselves are “connected” yet the app says they’re offline. Usually one at a time for a few days and they’ll randomly come back on, but now both have been offline for a few days. Not just that when It detects motion the picture it takes is lagged so it’s very blurry or the motion is no longer in the frame. They’re really only good for live stream watching(if you even can) unless you pay for a subscription of course because every company must squeeze every penny out of us, hundreds of dollars on the camera is not enough. Also why would I even pay for a subscription when they’re going “offline” all the time? Complete waste. ### 1/5 — BUYER BEWARE *2026-08-28, version 3.20.0.20* This is the worst security system out there. Waste of money. Spend the extra few bucks and get the ring system!!!! This is not even worth 1 star! ## Most praised reviews (10 highest-rated) ### 5/5 — The best camera you can buy *2026-09-01, version 3.21.0.16* I have in the usa and overseas they work perfect ### 5/5 — Great app *2026-08-30, version 3.20.0.20* The best ### 5/5 — Value of money *2026-08-30, version 3.20.0.20* No complaints at all best camera ### 5/5 — My Wyze *2026-08-30, version 3.20.0.20* Best security camera ### 5/5 — Annoying Neighbors *2026-08-28, version 3.20.0.20* The only reason we have these great cameras is because our neighbors send their dogs to to bite our dogs and us we needed proof she we have these cameras Thank you ### 5/5 — Great *2026-08-28, version 3.20.0.20* Love it ### 5/5 — Security cameras at my deceased mom’s house *2026-08-26, version 3.20.0.20* Sometimes the camera detects motion or a person, and it is the wind, or a flag waving, or a bat flying past in the middle of the night. Other than that, I am very glad that I put these cameras in, because it enabled me to know that my mom had fallen on two occasions, and to get help for her, even though I was 1000 miles away. ### 5/5 — Wyze *2026-08-26, version 3.20.0.20* I feel safer especially being able to watch our 2nd home. We are notified of motion and even water when we are not there. ### 5/5 — Fix the bugs *2026-08-24, version 3.20.0.20* Fix the bugs ### 5/5 — Good Cameras *2026-08-24, version 3.19.0.17* Good Reliable Cameras that offer good service --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-04.*