# The Original Mels Rewards — user reviews > 54 indexed App Store user reviews of The Original Mels Rewards by The Original Mels Inc., rated 4.90/5 from 2,893 ratings. - Source: https://appshunter.io/ios/app/the-original-mels-rewards/id1490813623/reviews - App overview in markdown: https://appshunter.io/ios/app/the-original-mels-rewards/id1490813623.md - Rating breakdown: 5★ 2,700 · 4★ 128 · 3★ 36 · 2★ 8 · 1★ 21 ## What do users think of The Original Mels Rewards? Overall sentiment: positive **Pros** - 👍 Great food - 👍 Excellent service - 👍 Friendly and helpful staff - 👍 Clean and bright atmosphere - 👍 Nostalgic 50s vibe - 👍 Convenient mobile app **Cons** - 🐛 Inconsistent service quality - 🐛 Slow food preparation - 🐛 Issues with mobile app functionality **Commonly reported bugs** - Mobile app crashes and errors - Issues redeeming rewards in the app **Most requested features** - Improve mobile app user experience - Introduce a kids menu - Offer more payment options in the app ## Newest reviews (18 of 54) ### 5/5 — Great customer service *2024-05-02* Michael our server was attentive, friendly and helped with our app! Give him a raise please!! ### 5/5 — best customer *2024-03-10* the always friendly, always welcoming customer service of Danielle has us coming back each week‼️ ### 5/5 — This Diner Brings Back So Many Memories *2024-02-14, version 12.0.1* The music and decor is highly reminiscent of the fifties. ### 5/5 — Mel’s Diner *2024-01-04, version 12.0.1* Michelle was above amazing! Shewas kind efficient, patient, very good at customer service! Thank you for such a great night everybody at Mel’s Diner in Sacramento!! Best service and food ever!! ### 5/5 — Sunday Brunch was perfect!!! Thank you Brianna!! *2023-12-24, version 12.0.1* Love 2nd visit. Was better then the first ### 5/5 — My favorite Diner. 6708 Lonetree blvd *2023-10-08, version 12.0.1* I would recommend Mel’s to anyone, it is my favorite ### 5/5 — First time *2023-09-24, version 12.0.1* Let’s see how it goes 😉🇺🇸 ### 5/5 — Mel’s is great! *2023-09-09* We love this location in Folsom. Great service, very clean and really good food! We eat here frequently and are never disappointed. ### 5/5 — Great staff *2023-08-06* We enjoy this place, food and friendly staff. We come all sorts of days and times. One of the staff told us about the discount app for Mel’s. Xavier, Tammy, and so many of the ones who worked for years are like buddies now. We enjoy each staff. Swankygs ### 5/5 — Sharon *2023-01-28* Always enjoy she’s always part of our family time at Mel’s Diner we have been her for years ### 5/5 — Great service *2023-01-14* I love coming to this location everyone is very friendly service is great and food is delicious ### 5/5 — Mel’s app *2022-12-26* The app was easy enough except it said I had $5.00?in rewards and I could apply it at check out, but at check out the rewards did not appear, so when do I get to use rewards?? That’s not ok to say I have a reward and then I can’t use it! ### 5/5 — Great waitress & food *2022-11-15, version 9.0.7* Waitress & food is great at this location!! ### 5/5 — Great food *2022-10-16, version 9.0.7* Zoe was our waitress and she was fan tastic the food was perfect. The service was awesome. ### 5/5 — Mel’s Diner *2022-10-10, version 9.0.7* Jessica was above amazing! There was an 11 of us, she was kind efficient, patient, very good at customer service! Thank you for such a great night everybody at Mel’s Diner in Placerville!! Best service and food ever!! ### 5/5 — Great Food *2022-09-17, version 9.0.7* Great app the menu looks great ### 5/5 — Breakfast *2022-09-07, version 9.0.7* Wonderful breakfast great staff ### 5/5 — Mel’s memories *2022-07-15, version 9.0.7* Food was great, service was wonderful. And the memories of visiting Mel’s Drive Inn Diner In California 50 years ago were priceless. ## Most critical reviews (10 lowest-rated) ### 1/5 — Mediocre breakfast *2024-01-20, version 12.0.1* Service was spotty. Server checked on us once. Breakfast took forever. People arrived after us, they were served and left before we got our meal. Our food was cold, BURNT toast. No jam and waited forever for a coffee refill. No water offered. Not our favorite Mel’s. ### 1/5 — Confusing app *2022-06-23, version 9.0.7* It took me 5 minutes to figure out how to maneuver your app. Hey why don’t try to make it a little more straightforward and how long do you need to make chicken fried steak;I thought I gave enough time to make it and you guys needed over an hour to make it. I grew up with Mel’s in SF I hope you are as good. ### 1/5 — Automatically adds tip. *2021-04-18, version 4.16* Wants to add tip I can’t change amount on for order I’m picking up. ### 1/5 — App stopped working *2021-03-15, version 4.16* This app hasn’t worked for weeks. Doesn’t allow you to add anything to the cart. Bummer too because I ordered from mels more often since it had its own app and was cheaper than door dash. Back to door dash :( ### 1/5 — App is broken *2021-03-04, version 4.16* The app is broken and hasn’t let us order for weeks. ### 1/5 — Needs work *2020-12-07, version 4.16* Really, if you want to drive customers to your app you need to remove the delivery charge. What is my incentive for using your app when DD and GH delivery fees are waived after $15? This makes no sense. ### 1/5 — Latest update spams ad notifications. *2020-09-25, version 4.15* After denying all of my uploaded receipts from the local diner for various reasons ( wouldn't want to give regular customers the discount promised on the cards and potentially lose money 😱 ) the latest app update now has the gall to push spammy notifications. Fail! ### 2/5 — Where are the pictures?? *2026-05-18* Most menu items do not have images or even a good description of the food. With their prices constantly going up and unpredictable quality, I have been ordering less and less from their app or them as a whole. ### 5/5 — food *2025-09-26, version 45.8.0* love it ### 5/5 — Good food & service *2025-07-16, version 44.7.1* Excellent ## Most praised reviews (8 highest-rated) ### 5/5 — Grate service *2025-06-28* Our waitress was amazing and very helpful… your diner is so clean and just bright I can tell your staff takes pride in your establishment… ### 5/5 — Very grateful for Mels *2025-04-09* I like everything about Mels. For years I have been dining here and on every occasion I’ve been treated to excellent food and outstanding customer service. The atmosphere is so relaxing and the other customers seem to enjoy the vibe as much as I do. Everywhere you look there’s wonderful memorabilia from past times and with respect to the Grocery Outlet, the music is the best! Thanks Mels!😊 ### 5/5 — Awesome *2025-01-18, version 37.0.0* Free food yeah! ### 5/5 — Best place to eat *2025-01-09* We ordered the crispy chicken classic Melburger and the chicken bacon, cheese Melburger and Chili Fries. Handsdown the best food. I have had a bad cold the last week eating chicken soup etc. Melsburger passed the blood brain barrier and I am feeling better!! Just what the doc ordered😄 ### 5/5 — breakfast *2024-11-14, version 32.1.0* Nice courtesy employees . Good food. ### 5/5 — Burgers were yummy *2024-10-25* Everyone is so nice here we were seated right away Michelle was exceptional and the food never disappoints delicious! ### 5/5 — Great service and good food *2024-09-22, version 32.1.0* Karla is sweet and attentive. ### 5/5 — Amazing service *2024-07-16* The server helped me get up out of a chair because of my disability no judgement whatsoever. Excellent and respectful speedy service! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-27.*