# The Pack by Zoetis — user reviews > 156 indexed App Store user reviews of The Pack by Zoetis by Zoetis Inc, rated 4.90/5 from 9,507 ratings. - Source: https://appshunter.io/ios/app/the-pack-by-zoetis/id1633459819/reviews - App overview in markdown: https://appshunter.io/ios/app/the-pack-by-zoetis/id1633459819.md - Rating breakdown: 5★ 8,762 · 4★ 540 · 3★ 113 · 2★ 23 · 1★ 69 ## What do users think of The Pack by Zoetis? Overall sentiment: mixed **Pros** - 👍 User-friendly design - 🚀 Helpful features for pet owners - 💡 Convenient rewards program - 🌟 Unexpectedly amazing app **Cons** - 🐛 Frequent crashes and bugs - ⏱️ Slow performance and unresponsiveness - 🤔 Inconsistent rewards program - 🔍 Accessibility issues **Commonly reported bugs** - Rewards section not functioning - Unable to submit invoices or receipts - Breed selection not working - Login issues and app freezes **Most requested features** - Add ability to track pet weight - Allow custom symptom tracking - Implement multi-user pet profiles ## Newest reviews (17 of 156) ### 4/5 — Very helpfulA *2026-07-24, version 0.68.4* Appreciate the rewards program very much but hard to find info at times. Have to look in several places to find my rewards expiration date and info on the rewards card. A page for all my personal rewards info in one place would be helpful. ### 2/5 — Can’t save walks *2026-07-19, version 0.68.4* Since the last update on my iPhone it no longer saves walks ### 5/5 — Zoetis is a great company! *2026-07-13, version 0.68.4* My cat can walk again because of your medicine not only can my cat walk again I’m basically getting paid extra rewards for buying your product which is amazing ### 5/5 — God bless ya’ll *2026-07-12, version 0.68.4* Great company & products thank you for taking care of our babies 🐶 ### 5/5 — Bowl *2026-07-09, version 0.68.4* I like this rewards program, but I would have liked to order more items in a single order, since I have a good number of points. ### 5/5 — Great service *2026-06-16, version 0.66.3* The Pack is amazing. It’s an easy, convenient service that pays you back in rewards for purchasing certain medications. I pay a lot for my pets daily medications, The Pack helps me save significantly. Thank you I appreciate every bit you help with. ### 4/5 — Love, but needs more habit trackers for cats! *2026-06-12, version 0.66.3* First off, I really love using this app to keep track of my pets health and care. It’s awesome! But it’s sorta lacking in the tracking options for cats, like nail trimming and litter box cleanings. It also sometimes lags very slowly or has error messages when loading the journal (and this is after restarting my phone). Please continue making improvements with optimizations and cat options! ### 5/5 — Thank you! *2026-06-11, version 0.66.3* Thank you so much! This really helps us to afford the care for our little guy 😊 ### 5/5 — Great Customer Service and Rewards *2026-06-10, version 0.66.3* I’ve used Zoetis Rewards program for years-it’s very worth it. Because their rewards had been so profitable, I downloaded the app, in order to access the bonus points. About 2 weeks ago I earned the last badge needed for my bonus points, but the email with the promo code never arrived. Only a few hours after submitting a help message today, I received an email apologizing for the inconvenience & informing me the bonus points were already added to my account. Zoetis’s customer service really exceeded my expectations and gained more loyalty points with me in the process. ### 5/5 — Love this App! *2026-06-05, version 0.66.3* Cute animations. Perfect & functional website, love the apps features, big plus logging medications and appointment reminders! ### 5/5 — Fun and interactive! *2026-06-05, version 0.66.3* This app is fun and informative about your pet’s behaviors! ### 5/5 — Awesome *2026-06-02, version 0.66.1* It is so nice to feel like we are getting some return on our vet visits. ### 5/5 — Awesome app!! *2026-05-30, version 0.66.1* Love submitting my invoices and keeping up to date with this app. So easy to use too. ### 5/5 — Great for Pet Owners *2026-05-27, version 0.66.1* I have been a member of The Pack for many years. I have found them to be informative and the staff has been very helpful when I have interacted with them. The Rewards program is truly a blessing. The extra cash, from needed medication, is very helpful in reducing vet costs. Thanks Zoetis! Keep up the good work! ### 5/5 — Bonus *2026-05-20, version 0.66.1* It is nice to get a discount on Scootee’s medicine. The Zoetis is a great company I wish all of them would follow Zoetis practice!🐾 ### 5/5 — Saves time and money *2026-05-18, version 0.66.1* Makes saving money at the vets office very simple and easy ! ### 5/5 — Pony lady *2026-05-11, version 0.65.10* Excellent customer service. Products work well and they always help me with technical issues! ## Most critical reviews (10 lowest-rated) ### 1/5 — App is unusable *2026-07-17, version 0.68.4* I downloaded and reinstalled the app several times and every 10 seconds or so I get an error screen saying an error happened. Completely unusable app. ### 1/5 — BW-OK *2026-06-25, version 0.68.1* The app won’t let me enter the amount paid for a product to earn a reward ### 1/5 — Doesn’t Work *2026-05-07, version 0.65.10* For months now the app just gives me a Ruh-Oh error message when I open it, even after updates. What is the point of an app that never works? ### 1/5 — App No Longer Works! *2026-04-29, version 0.65.4* Click it and I get a “Ruh Roh, error” message and “try again” doesn’t work… ### 1/5 — Delete? *2026-04-29, version 0.65.4* What is the purpose of this app now? I seem to still get alerts I had set, but the app doesn’t open any longer. All I get is the “ruh roh” error ### 1/5 — Not working *2026-04-18, version 0.65.4* I loved this app but now it will not work. I can’t get it to open or do anything. This is so frustrating and I’m over the app ### 1/5 — Does Not Open *2026-04-10, version 0.65.4* I am very disappointed with this app. I put all of my pets information in and it worked for a couple months. Now I cannot get into the app. I’ve tried multiple different things to get the app to work and it just says “ go back or try again” . Very frustrating ### 1/5 — App *2026-04-06, version 0.65.4* App not opening on mobile ### 1/5 — Isn’t allowing you to add activities *2026-04-04, version 0.65.4* The app is not allowing me to add my dog’s activities to his profile. I made sure that I had the most updated version of the app and I have even uninstalled the app and reinstalled the app and every time I try to submit the activity….regardless of what the activity would be, I’d receive a message that an error occurred. ### 1/5 — 😭 unusable *2026-04-03, version 0.65.4* You absolutely CANNOT type into text fields. It was annoying enough scrolling through meds and breeds when signing up, but being unable to type in my vet info means I can’t submit for any rewards. Will probably delete my account. ## Most praised reviews (10 highest-rated) ### 5/5 — Very simple *2026-09-01, version 0.69.0* Much better than having to put receipts in on the website. Thanks! ### 5/5 — Rewards program *2026-08-31, version 0.69.0* The pack rewards is such a an awesome program especially when you have a pack of furry friends saved from rescues, truly helping in cutting cost on their medications ### 5/5 — Zoetis support and rewards *2026-08-25, version 0.68.12* Zoetis has been extremely supportive and helpful with our pets. We get reward points for medications, and this helps pay our bills at the vet. We get helpful reminders and notifications. We are able to take better care of our pet family with their support. ### 5/5 — Best app ever *2026-08-21, version 0.68.12* I got this app because of my vet. They said I could get points for my Simparica Trio. It seemed too good to be true but then I downloaded the app and it did work. I'm just waiting on them to review my invoice now. I didn't know the app would have so much more to offer too like tracking walks, meds, grooming, etc. It's user friendly and cute. ### 5/5 — Rewards? Who doesn’t love that?! *2026-08-20, version 0.68.12* This company is great! Ran into a snag with a couple of emails contradicting the other. I contacted customer service and got it lined out better than I had before! Very understanding and kind! ### 5/5 — Love the rewards program *2026-08-17, version 0.68.11* The meds are expensive but I’m glad I get some $ back ### 5/5 — Great *2026-08-05, version 0.68.7* I think this app is amazing sure does help me out a lot with caring for two fur babies and keeping up with all that’s goes on with them . Highly recommend it. ### 5/5 — Berlin Fav App *2026-08-04, version 0.68.7* Love the app easy to navigate and keep up ### 5/5 — Phenomenal Customer Service *2026-08-04, version 0.68.7* Quick responses and so helpful! ### 5/5 — Sign up! *2026-07-16, version 0.68.4* I was alittle intimidated to sign up for years. It is very helpful and great once you do. Thanks --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-10.*