# The Pancake Parlour — user reviews > 114 indexed App Store user reviews of The Pancake Parlour by Lovely Pancakes Pty Ltd, rated 5.00/5 from 2 ratings. - Source: https://appshunter.io/ios/app/the-pancake-parlour/id1352143185/reviews - App overview in markdown: https://appshunter.io/ios/app/the-pancake-parlour/id1352143185.md - Rating breakdown: 5★ 2 · 4★ 0 · 3★ 0 · 2★ 0 · 1★ 0 ## Newest reviews (10 of 114) ### 2/5 — Very buggy, not intuitive *2026-06-02, version 3.0.4* Often crashes on startup, and other features often don’t work properly like the Spin to Win, which often wouldn’t let me spin, and app isn’t intuitive at all. Often I can’t redeem vouchers online, and have to get assistance from staff at checkout. ### 2/5 — App *2025-12-19, version 3.0.4* App membership mixed up between myself and my wife’s phone number. Her points are on my phone and vice versa. ### 1/5 — Deceptive App *2025-11-25, version 3.0.3* I have ‘won’ the 5k cash draw twice through the spin. But nothing has come of the ‘win’. I have tried to contact pancake parlour, but no response. Maybe this is a defect in the app, but it is very disappointing! ### 3/5 — App *2025-10-12, version 3.0.3* The app is ridiculous to use your points or any offers you need to order and pay online and can’t do it in store with the help of staff that is ridiculous ### 1/5 — Not working *2025-09-27, version 3.0.2* Worst customer experience for one of the best pancake chains WHY?? ### 5/5 — Easy & Delicious! *2025-09-24, version 3.0.2* The Pancake Parlour app is a game-changer! It is very easy to use and gives me instant access to all my points and rewards, plus keeps me in the loop with exclusive members offers. Added bonus = the food is always delicious! 🥞 ### 1/5 — Very bad interface *2025-09-21, version 3.0.2* It is so hard to navigate. The old app was so easy to use ### 5/5 — Delicious *2025-09-21, version 3.0.2* Very happy with our dinner tonight been here many times and it never disappoints me 10 out of 10 ### 1/5 — Terrible app *2025-09-21, version 3.0.2* One of the worst UI’s it’s just clunky and not designed for efficient use. Bin it and try again. ### 1/5 — Unable to open the app *2025-09-18, version 3.0.2* I keep getting the message as couldn’t open the app ## Most critical reviews (10 lowest-rated) ### 1/5 — Complicated sign up process *2026-09-01, version 3.0.4* Please make the sign up process easier to complete. The phone number verification process is over complicated for no reason. I still have not completed my sign up till now because of this function ### 1/5 — Bad *2026-08-11, version 3.0.4* Lick me ### 1/5 — Point Redeeming *2026-05-17, version 3.0.4* Constant problems with redeeming points, instruction not clear and every time we end up having to work with the team. ### 1/5 — Great app *2026-02-03, version 3.0.4* Literally the worst app in existence. Nothing works. ### 1/5 — Doesn’t work *2026-01-31, version 3.0.4* The app doesn’t even work, you can’t even tap on any of the menu options ### 1/5 — Rewards points *2026-01-27, version 3.0.4* Reward points are not working. ### 1/5 — App won’t let you sign up *2026-01-03, version 3.0.4* It will not let me sign up every time I try enter my phone number it’s an error when it’s correct ### 1/5 — works bad *2025-12-13, version 3.0.3* it barely works its so bad ### 1/5 — Constantly offline - just terrible *2025-12-13, version 3.0.3* The app is hard to utilise in store if you’re lucky enough to have it work long enough to use it ### 1/5 — Virtually unusable *2025-11-28, version 3.0.3* You can’t click on anything, you sign in but you’re not signed in. Hard to find full drinks menu. Using rewards isn’t intuitive (maybe by design). ## Most praised reviews (10 highest-rated) ### 5/5 — Riley *2026-07-07, version 3.0.4* Awesomeness ### 5/5 — Always a great experience *2026-05-16, version 3.0.4* The food and staff at Southland are always excellent. ### 5/5 — Breakfast *2026-02-13, version 3.0.4* It was very busy today and I had the same experience as I did on my last visit hats of to everyone at Fountain Gate you did a tremendous job ### 5/5 — First time here *2026-01-15, version 3.0.4* Nice atmosphere, haven’t tried food yet but looking forward to it as smells so good ### 5/5 — Just beautiful *2025-11-23, version 3.0.3* Can’t compare anywhere ### 5/5 — Chase *2025-11-06, version 3.0.3* Very helpful and friendly and efficient. ### 5/5 — Always delicious & excellent service *2025-10-09, version 3.0.3* We love going to the pancake parlour, excellent service and food is always high quality. ### 5/5 — Vanessa G *2025-10-07, version 3.0.3* Great rewards. ### 5/5 — I LOVE PANCAKES *2025-10-05, version 3.0.3* i love pancakes so much, pancake parolee gives me what i need. i love the promotions and the discounts and the items, sometimes the app can be a little glitchy or slow but over all its easy and useful to use. thank you pancake parlour! ### 5/5 — Unique app *2025-10-01, version 3.0.2* It feels a bit clunky initially but works surprisingly well to get dem pancakes (and Chocolate Swiss Mountain Malt!) in mah belly! Spin the wheel is a nice touch to bring people back and engaged / planning their next trip for the yums. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-19.*