# The Parking Spot® — user reviews > 233 indexed App Store user reviews of The Parking Spot® by The Parking Spot, rated 4.40/5 from 4,501 ratings. - Source: https://appshunter.io/ios/app/the-parking-spot/id965838041/reviews - App overview in markdown: https://appshunter.io/ios/app/the-parking-spot/id965838041.md - Rating breakdown: 5★ 3,358 · 4★ 532 · 3★ 120 · 2★ 132 · 1★ 359 ## Newest reviews (13 of 233) ### 4/5 — Bad Service *2026-08-07, version 9.47* The parking lot itself is fine, but the shuttle service needs serious improvement. There are never any pickups for Terminal C arrivals. Drivers seem to focus on dropping off departing passengers and then drive right past the arrival pickup area without stopping. This leads to long waits and unnecessary frustration after a flight. The shuttle service needs to be more reliable and make consistent pickups at Terminal C arrivals. If you'd like, I can also make it sound more forceful or more concise for Google Reviews. ### 3/5 — Service getting worse *2026-06-21, version 9.43* Prices up, service down. Hard to recommend when you stand in parking spot and no shuttle picks you up (Atlanta) ### 2/5 — Waiting on confusion. *2026-06-16, version 9.43* This is our go to parking option for flights. However it is frustrating watching many shuttles for so many other services come by time and time again. One other service had 4 shuttles come in the time one came for us. And there were so many folks still left waiting for the next one, another 20-30 min later. Finally on the shuttle, and the driver had no idea where our cars could be. We had to direct him. I totally get a little bit of being the exact car position. But to be in a completely wrong lot is very frustrating after waiting 20-25 min to be picked up in the first place. ### 2/5 — Arm Twisting to “Pay Now” *2026-06-08, version 9.43* NOPE!!! I can no longer recommend either Parking Spot lot for airport parking at Dallas Love. It used to be the best option, at $8-$10 per day. They now charge $19.95/day, while the new airport terminal parking is $21 for the brand new parking terminal which is attached to the terminal via a very well lit, air conditioned, CLEAN walkway. Parking Spot requires a wait for a shuttle bus, coming and going. On drop off, it can be a no-wait situation or longer. Frequently, we’ve had to wait 5-10 minutes at our car or start walking the lot, hunting for the shuttle to take us to the terminal. Not fun with luggage at 5am on a cold rainy morning. On return it requires a hike (mostly outside on an uneven sidewalk) plus another (outside) wait for the shuttle from terminal to your car. Usually about 25 minutes from baggage claim if there is NO one in line and a shuttle is even there. And at $19.95 per day, that’s just ridiculous, when there is a brand new-ish terminal, climate controlled and well lit walkway to terminal parking at $21/day. Well worth that small difference. I am a long time Parking Spot member as well as long time AAA member, and even with the AAA discount, it’s still worth going with the airport terminal parking at Dallas Love. Until The Parking Spot gets over itself. ### 2/5 — terrible app, terrible prices *2026-05-22, version 9.43* prices keep going up. i'm switching to canopy. ### 3/5 — Good App / It would be better if… *2026-05-20, version 9.43* I regularly use The Parking Spot / app. Overall they are both quality. It would be better if… 1. Add app functionality to create a calendar entry for iPhone/Android/etc. to create a calendar appointment for Parking Spot reservations to include your address for GPS mapping. Most airlines, vehicle rental outlets and hotels already have this option. 2. Save customer parking space location data within the app in case customer loses their ticket. I always take a picture of mine as a back up. App feature? 3. Option for customer to communicate with pick up or a countdown showing how many stops away they are from you at the airport. Over the years I have had the bus drive past without stopping (in the designated pick up area with an empty bus) only to have to call the local phone number to send them back. DoorDash and other similar services include this feature. 4. Most of your busses do not have the poster to scan so as to provide the driver with a tip. Maybe get the ID number from the driver and enter it into the app as an option. Also provides a receipt. Like I said, good app and overall a good service. Thanks for your time!!! ### 1/5 — Service declined; prices up *2026-04-19, version 9.40* Recently, takes forever to get picked up in their parking lot. Had to call twice and still took another 15 minutes. ### 1/5 — Bait and switch *2026-04-01, version 9.40* New version of app defaults to low prices on prepay, no cancellation only. This is bad. There is no cost difference to allow cancellations. Advertised price is not what you pay. Also, prices have increased very dramatically for the same service. Looks like they are going downhill. ### 1/5 — Privacy Policy deal breaker *2026-03-26, version 9.40* Privacy policy and 3rd party sharing is a deal breaker ### 1/5 — Terrible service *2026-03-12, version 9.40* Do not recommend ### 1/5 — New optional shake down *2026-03-08, version 9.40* Spot parking has been our go-to for over 8 years here in Denver. Great facility, great drivers, great company. Now they raised the price for “basic” and offer a new lower price plan that doesn’t let you use or collect points as a loyal customer. GREED. Plain and simple. Take a working, profitable model and squeeze it. We will be shopping for a new vendor that works with our travel plans. ### 1/5 — Damage to my car *2026-03-05, version 9.40* I parked my car there, caused significant damage to the rear bumper and didn’t wash my car. Now they are playing games about not to repair or even compensate me for the carwash. I wil NEVER use them again. I got my lawyer and insurance involved. ### 3/5 — Fast exit isn’t fast. *2026-03-05, version 9.40* Fast exit rarely. ## Most critical reviews (10 lowest-rated) ### 1/5 — Can’t opt out of tracking *2026-07-18, version 9.45* I had been quite satisfied with the app, although the daily rate to park in Philadelphia had taken a big jump. I hadn’t used the app for several months and when I went to make a reservation on my phone I got a pop-up notification about tracking shared with other unnamed apps, with no apparent way to opt out. My reaction is to delete the app and make the reservation on my laptop, where I have more control of tracking activity. ### 1/5 — Help *2026-07-17, version 9.44* No phone number For help ### 1/5 — Too easy to get on the wrong bus. Waste of time *2026-06-28, version 9.43* The system this company has for getting you back to your vehicle is a serious weak point, especially if they offer more than one location. The signage at boarding is mediocre and intricate, specifically in Houston. Nobody asked or helped when I boarded and the drivers rely on paper receipts to drop off passengers one at a time.. When the error is realized you are stuck on the bus and they drop you off back at the terminal to get back in line. Ughh! ### 1/5 — Don’t bother calling for assistance if you need it *2026-06-25, version 9.43* Nobody will pick up. Scam business. ### 1/5 — Endless spinning at entry gate *2026-05-31, version 9.43* This POS wouldn’t stop spinning when trying to enter the lot. Thankfully the email QR code was available (which immediately loaded in Gmail app) ### 1/5 — Not working or taking payments *2026-05-20, version 9.43* App is not working at all ### 1/5 — Bad communication and routing *2026-05-14, version 9.43* Really bad at not being able to see when buses are coming to pick you up, and no way to ping or notify the station when you’re waiting for extended periods. You’re really just at the mercy of just waiting around and potentially missing your flight ### 1/5 — Hard to use points *2026-05-13, version 9.43* I get to the end of my reservation and there is NO WAY to use my points at that point. No. Instead you make me start the entire reservation over… fill out everything again… just let me flip a dumb switch at the end to use them. ### 1/5 — Bad service avoid *2026-05-11, version 9.43* Especially in Austin waiting 20 minutes to get picked up at my car, avoid at all costs ### 1/5 — Non existent custom service scammed multiple times *2026-05-02, version 9.40* This has happened several times. After paying and making reservations on the app. I’ll arrive and find their scanner cannot find my reservation. Then I’ll have to swipe my credit card to park and hope I can get a refund. Good luck because they don’t have a phone number for customer service and sending emails does nets no answer. ## Most praised reviews (10 highest-rated) ### 5/5 — Great airport parking *2026-08-13, version 9.47* This was the first time using this parking since park 2 Go closed. This will be our new parking spot when we travel out of town. The way they pick you up when you park and return you right back to the same spot to retrieve your car. We didn’t wait long at all. Thank you “The Parking Spot”. ### 5/5 — No complaints! *2026-06-07, version 9.43* Just as I was walking out of the airport, a bus pulled up. I love not having to wait! ### 5/5 — Amazing customer service *2026-05-10, version 9.43* I park every week at DFW North and love their service ### 5/5 — GREAT ENERGY AND SERVICE *2026-05-07, version 9.42* Troup was a great driver! He came out in the rain to our car for bags to assist us! Very nice sense of humor and extremely helpful. Because of employees like Troup, I would return to Parking Spot ### 5/5 — Always Easy and Safe *2026-04-30, version 9.40* I’m always pleased with the Parking Spot. It’s covered, clean, and staffed by courteous employees. ### 5/5 — Great Place *2026-04-01, version 9.40* The PS is always my go to source for LT parking. Excellent customer service and always with a smile! Great rates and the APP is so easy to use. ### 5/5 — Great *2026-03-19, version 9.40* Reasonably fast and stops right beside my car. ### 5/5 — Easy to use *2026-02-10, version 9.40* App is very easy to use. In particular, I like that you can track the shuttle to know if you have to hurry. ### 5/5 — Great way to park & get to/from the airport *2026-02-04, version 9.40* They make it so easy. Your luggage will fit every time. You never wait longer than you would for an uber driver. Your car is protected under covered parking. ### 5/5 — Great app! *2026-01-31, version 9.40* We use this for every flight, and the not only is the app easy to use, but the service at Parking Spot is always exceptional. --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-08-26.*