# The Passport — user reviews

> 17 indexed App Store user reviews of The Passport by Open Gym Premier LLC, rated 4.20/5 from 111 ratings.

- Source: https://appshunter.io/ios/app/the-passport/id6483932686/reviews
- App overview in markdown: https://appshunter.io/ios/app/the-passport/id6483932686.md
- Rating breakdown: 5★ 83 · 4★ 5 · 3★ 3 · 2★ 1 · 1★ 19

## Most critical reviews (10 lowest-rated)

### 1/5 — Never get this app

*2026-03-15*

This app is awful and so is the website. Good luck finding out your stats cause you’re definitely not getting them here. Cant even get past create an account because the app is the worst. Don’t waste your time trying to get this app.

### 1/5 — Parent to 2 Players

*2026-01-20*

This app crashes often and doesn't load from page to page. Trash.

### 1/5 — Poor Service Overall

*2025-12-10*

This app/service has so many issues. 1. You cannot have players with the same name, which makes searching for players difficult. 2. Stats are inaccurate or delayed. 3. App is very slow and laggy.  Passport is required at certain events so you cannot avoid it. Symbolic of the state of AAU in general. One giant money grab with a substandard product

### 1/5 — Never works & in accurate

*2025-10-27*

The app never works & when it does, the stats aren’t even accurate. We pay all this money for literally nothing! Get it together

### 1/5 — Can’t Log in Anymore

*2025-10-05*

We are unable to log into the app anymore. I was able to change the password on the website and the new password still does not work in the app. Just broken.

### 1/5 — Waste of Money

*2025-05-20*

We paid a lot of money to have major issues getting registered.  And after that none of the stats that they are supposed to keep up with are even close to being accurate. The people keeping stats at each game are too busy goofing off and playing on their phones to keep proper stats.

### 1/5 — Adding players is terrible

*2025-04-08*

Very frustrating to update a players info, hit save, get a notification stating updates were made and then check the app and all the information is removed a few minutes later! I have tried to enter this info for the last 2 days. I’m over it!

### 3/5 — ehh

*2024-12-28*

there are still some bugs going on with this app when making your player. And when trying to edit your player it just goes to a black screen.

### 5/5 — Amazing

*2026-07-12*

Pure amazingness

### 5/5 — Highly improved

*2026-06-13*

The app is 10X better than the original one and is lightning fast. So much good content at the event level and the player level. Highly recommend!

## Most praised reviews (7 highest-rated)

### 5/5 — Updated app is really nice!

*2026-06-11*

The interface feels much cleaner and more intuitive now, Great job on the update, keep it up! 🚀

### 5/5 — New app is fire

*2026-06-10*

The new and improved App and website is phenomenal

### 5/5 — Awesome!

*2026-06-10*

The latest version of this app is a game changer for youth basketball.

### 5/5 — Good stuff

*2026-06-10*

New update is honestly a game changer!

### 5/5 — A necessity for youth basketball

*2026-06-10*

This app has completely transformed since the last major update, and I use it almost religiously now. What an upgrade!!! Getting to see stats in real time during an event has been a game changer.

### 5/5 — New update changes everything

*2026-04-01*

Finally fixed this app and it works

### 5/5 — Great app!

*2024-11-21*

Love the passport. Great stats and player profile is an awesome feature!

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*Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-01.*