# The Patio — user reviews > 21 indexed App Store user reviews of The Patio by The Patio Restaurants, Inc, rated 4.90/5 from 1,861 ratings. - Source: https://appshunter.io/ios/app/the-patio/id1247604001/reviews - App overview in markdown: https://appshunter.io/ios/app/the-patio/id1247604001.md - Rating breakdown: 5★ 1,718 · 4★ 95 · 3★ 19 · 2★ 11 · 1★ 18 ## What do users think of The Patio? Overall sentiment: neutral **Pros** - 🌟 Excellent food quality - 🚀 Seamless mobile app and drive-through experience - 👍 Convenient for lunch or dinner **Cons** - 🤔 Restrictive substitution options - 💰 Nickel-and-dime pricing for sauces and dressings - 🕰️ Slow order processing and long wait times - 🔁 Frustrating app login and order history issues **Commonly reported bugs** - Rewards not properly applied to online orders - Inconsistent order accuracy (wrong items received) **Most requested features** - Customizable order options - Loyalty rewards program - Improved app stability and user experience ## Newest reviews (2 of 21) ### 3/5 — Food ok *2022-03-27, version 2.0* Didn’t get my 15% off for first time users ### 3/5 — Good but didnt work as expected *2017-11-12, version 1.0* The app was easy to use but we were supoosed to have a 15% off coupon for creating an account on the app. I couldnt find it and we didnt receive 15% off ## Most critical reviews (10 lowest-rated) ### 1/5 — Hard to use *2025-07-11, version 44.7.1* You have too many button clicks in the ordering confirmation ### 1/5 — Unable to make substitutions *2024-03-14* When ordering salmon dinner I am unable to sub steamed broccoli for the oven roasted vegetables as I am easily able to do in the restaurant or on the phone. I am also not allowed to substitute any other cheese on a salad except feta when there are other options. Very frustrating to know these substitutions are available but not allowed in the app. It renders the app useless when ordering these items. PLEASE update the app. ### 1/5 — Big mistake *2023-10-29, version 2.1* Actually we eat there quite alot and usually have no problem. But today I ordered turkey tacos online and got pork instead which doesn’t agree with me. Also never order french fries in the drive thru. Always cold and been sitting around ### 1/5 — Garbage app *2021-04-24, version 1.4* This app is terrible. Can’t place a pickup order or any type of order. ### 2/5 — Rewards not honored *2025-06-20, version 44.5.0* Placed online order which included a reward. The order processing timed out and when resubmitted it said my reward was already used. Unfair... ### 2/5 — Need customize order option *2024-12-31, version 36.0.1* A restaurant should have option in the app for special instructions on food preparation or extras to be added. ### 2/5 — Nickel and dime *2024-10-02, version 34.2.9* When I try to order spaghetti online thru the app my options for sauce are meat or marinara. Problem is they want to charge you extra for the sauce. I’m not talking extra sauce, just the sauce that you would normally get on spaghetti. Same thing with salads, they charge you extra for dressing that you would normally get anyway. It’s useless to order online when they want to nickel and dime you. ### 2/5 — Cannot make substitutions *2024-04-19, version 2.1* The app is fine if you want everything exactly as is. We cannot make substitutions that are made without any problem in the restaurant - such as changing a cheese on a salad or getting broccoli instead of oven roasted vegetables on the side of a salmon dinner. Very frustrating and rendering there app useless to us. PLEASE update the app. ### 2/5 — On line order time *2022-05-11, version 2.0* I went online to order a simple one sandwich order at 530 pm and had to keep changing my pickup time until it accepted 6 pm… so no big deal and I finalized the order. I was at the drive up window exactly at 6 pm and was told “they’re working on your order and it will be right out, please pull forward”. I sat waiting and watched a car that came in right in front of me get their 3 bag order at 610 pm. Then I continued to wait and watched car after car get their orders and finally at 620 pm my one sandwich order finally was delivered… I normally don’t submit reviews but to have to wait an extra 20 minutes past the 6 pm time is ridiculous and I have to believe my order was lost and not processed until I arrived at the drive up window. No explanation, no apologies, nothing. This process/problem needs to be reviewed and corrected for all future online orders. ### 3/5 — Great food not so great app *2024-12-31, version 36.0.1* Not a fan of if you don’t want coleslaw or French bread you can only substitute them for a charge. If I don’t want coleslaw or French bread just let me go with that! ## Most praised reviews (9 highest-rated) ### 5/5 — BBQ *2026-08-22, version 54.1.1* Best BBQ in the sw suburbs 💖 ### 5/5 — Great food *2026-06-10, version 50.0.3* we love how you can get healthy food from a place so close to home ### 5/5 — My favorite restaurant *2026-03-07, version 47.16.2* I love the patio so much! The location on Harlem in Bridgeview and Lombard are the best!! Food is always delicious!! They are so nice and professional! I wish the patio would come to the NW suburbs it would be so much busier than Portillo’s. But, I make the drive cause the food is so worth it! ### 5/5 — Lombard Patio *2025-10-29, version 46.1.26* Highly recommend Lombard Patio, apple Pecan salad, BBQ Chicken breast plate and Jumbo Shrimp always excellent! Mobile app and drive through seamless for lunch or dinner! ### 5/5 — Great Food *2025-05-24, version 44.2.0* 5 stars ### 5/5 — Excellent!! *2025-04-02, version 42.0.2* We have been coming here 1-2 times a week since they opened! Everything is always great! Excellent food! ### 5/5 — Why bother? *2024-09-05, version 2.1* I love the Patio but this app is ridiculous. You don’t get anything for being a returning/ loyal customer. No point or reward system of any kind. Really don’t see the point of the app at all. Very disappointing. ### 3/5 — Redo *2024-09-25, version 34.2.9* I had everything to make an order THEN one day I had to re-enter all my app ordering info including credit card! If I have to do this again I will find somewhere else who retains my info. ### 3/5 — Lunch *2023-02-07, version 2.0* I work from home. I order the 1/2 slab w/fries and Cole Slaw. The were so dry. They tasted horrible! I am so disappointed! --- *Data collected daily from the US App Store and indexed by [AppsHunter](https://appshunter.io/). User reviews are verbatim App Store reviews. Ratings, prices and chart positions refresh continuously; this snapshot is from 2026-09-08.*